Silverline

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] ,and find that arbitration is necessaryWe have, again, reached out to Mr***s to attempt to do a final walk through to reconfirm that we have found and secured the proper pavers necessary for repair of his propertyHe informed us that he wishes no further contact from us and that all further questions and inquiries be directed to his lawyer from whom we should be seeing papers served soonWe are completely willing to accept arbitration and find an sensible solution, with the agreement that we are able to confirm with a representative from the manufacturer that we have the correct pavers necessary to complete the job Sincerely,Matthew W [redacted] , General ManagerSilverline, Inc

We are aware of Mr***' issues and have been fighting unseasonable weather for quite some time nowWe have returned to the project numerous times and continue to work forward to resolve this issueThe following was just sent to him via emailGood afternoon Mr***:I apologize regarding missing your voicemailI will pull that up and get it listened toI completely understand not paying the bill until we have accomplished everythingI understand your concerns, and want to do a final walk through with my warranty supervisor EricIf this is acceptable I would appreciate you allowing him to meet with you and walk through the project to assess the remainder of everythingWe have been waiting for more than two consecutive days of good weather to complete the overlay on your project and we have been struggling getting Mother nature to cooperateMy personal phone number is [redacted] If you are having trouble reaching anyone at the office, please contact me directlyI appreciate your patience and assure you that we will continue to work forward to make sure we get you taken care ofI know I won’t make your Christmas card list, but I want you to be able to say we made it rightI will have Eric contact you tomorrow to do a walk through and we will proceed from there, with your permission of course

Complaint: [redacted] I am rejecting this response because: I'm sure the response to my complaint was to abide by the Revdex.com guidelines, but they still have not done anything they said they wouldThey asked me to get bids on the pool cover and pavers so they could reimburse me, and when I provided the bids to them they applied the pool cover reimbursement as a credit to my account because I have not paid them for the job they didThis would be fine if they actually finished the job, but I cant get them to come out and do thatSo, in their minds they have reimbursed me for the pool cover, but they shouldn't have been paid for an incomplete jobIf the job was complete, I would have walked a check into them a long time agoWhen they saw the bid for the pavers, they asked if they could shop around and try to find less expensive ones, I stated they should have done this in the first placeThey say they are willing to have "their guy" replace only the damaged pavers, but the two landscape companies that provided bids to me state that it is impossible to only place the damaged ones because they interlockI am sure this is just another ploy for them to get out of paying for any damage In the meantime, no one has been out to fix the pool coping or patio, and I am very confident that they are doing work for other peopleWe started this process in March and it is now AugustAll they can provide is lip service, and no one has ever contacted me without me contacting them firstThe only way I can see to resolve this is them reimburse me $9,for the paver damage, $2,for the pool cover, and $3,for someone to fix the coping and patioAgain, I don't currently owe them anything because the job they were paid to do is sub-par and incomplete Sincerely, [redacted] ***