Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have tried multiple time to contact this dealership via email and phone, conveniently there is never anyone I can talk to other than someone trying to set me up an appointment to come look at a carI have sent multiple emails via their customer website to contact someone about this and I have never received a response from anyoneThe *** was not over miles when I brought it in, my papers say it was 170kAnd I asked to speak with a manager that day and was told no one was available at that time to talk to me In any case obviously the point here moot seeing as how they; Never told me car was being taken anywhere, Waited until I wanted to leave to tell me they broke my car, and Clearly they do not check their company website emailsI told them at the end of my last email I would post reviews to get their attention due to not responding to any of my attempts to speak with themI don't want anything from this dealership (I do not have the car in question anymore) other than an apology and it doesn't sound like I will get thatI'll just continue to let everyone how terrible their customer severe isThanks.
[Provide details of why you are not satisfied with this resolution.]
Regards,*** ***
11pt; font-family: Calibri, sans-serif;"> Ms. [redacted] had a car financed with [redacted], and included in her loan was gap insurance. Under normal circumstances, we use our own gap insurance company, but Tidewater Finance only allows their own gap insurance on their contracts. It was a completely different process for our warranty clerk to process. Ms. [redacted] talked numerous times to our clerk on the phone and seemed satisfied with the process. A check was sent to [redacted] and cashed by them on February 15th. The money due Ms. [redacted] has to come directly from the finance company because it is their insurance. If Ms. [redacted] has not received her check, she should contact the finance company directly. We apologize for any delay since it was outside the norm on how we process insurance refunds.
Thanks
I will never be doing busines with Royal Chevrolet ever again in 2013 me and my wife bought a Brand new 2013 model [redacted] and now a year later it is time for a state inspection and we were told the day we bought the car that state inspections would be free if we bought a car from them well we found out later on that this was not true when we were sent a coupon in the mail for a $39.95 oil change and tire rotation special so we decided to take it by and get a state inspection and the oil change and tire rotation done when we picked the vehicle up the total price was $65 we were like woah we looked at the receipt and they charged us for the state inspection shop supplies taxes and so on and charged us for oil and oil filter when oil and filter should have been included in the coupon even though the coupon stated that it was and they also charged us labor for the tire rotation and oil change which was also included in the coupon price when I confronted them about it they basicly acted like they didn't care I told them this was what you call a basic bait and switch because you got me there with a $39.95 coupon and ended up paying $65 almost double a synthetic oil change doing it my self cost me about $40-$45 for it so yea I feel like they got me good and will never do business with them again that was such a rip off.
Both my parents passed away while residents at Silver Springs. My mother passed first in 2013 leaving my father who was wheel-chair bound with bad knees and hips, and with advancing dementia. He passed at age 91 in March 2016 and his last three years were as good as we'd ever imagined. I live in Los Angeles and can attest that Silver Springs provides a quality of life for their residents unlike anything we have here, and it's more reasonably priced than anything comparable here. Food is good and the staff were first rate, treating Dad with the dignity and respect he deserved. We visited him often and the only complaint he had was that the watermelon had seeds, but he'd had that complaint his entire life.
You won't find staff like the staff at Silver Springs anywhere else, and our family owes them more thanks than we can express. Facilities can be nice at any senior living location, but it's the staff who made all the difference for us. We wouldn't hesitate to recommend adding Silver Springs to your list of facilities to research when the time comes to select one.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have tried multiple time to contact this dealership via email and phone, conveniently there is never anyone I can talk to other than someone trying to set me up an appointment to come look at a carI have sent multiple emails via their customer website to contact someone about this and I have never received a response from anyoneThe *** was not over miles when I brought it in, my papers say it was 170kAnd I asked to speak with a manager that day and was told no one was available at that time to talk to me In any case obviously the point here moot seeing as how they; Never told me car was being taken anywhere, Waited until I wanted to leave to tell me they broke my car, and Clearly they do not check their company website emailsI told them at the end of my last email I would post reviews to get their attention due to not responding to any of my attempts to speak with themI don't want anything from this dealership (I do not have the car in question anymore) other than an apology and it doesn't sound like I will get thatI'll just continue to let everyone how terrible their customer severe isThanks.
[Provide details of why you are not satisfied with this resolution.]
Regards,*** ***
11pt; font-family: Calibri, sans-serif;"> Ms. [redacted] had a car financed with [redacted], and included in her loan was gap insurance. Under normal circumstances, we use our own gap insurance company, but Tidewater Finance only allows their own gap insurance on their contracts. It was a completely different process for our warranty clerk to process. Ms. [redacted] talked numerous times to our clerk on the phone and seemed satisfied with the process. A check was sent to [redacted] and cashed by them on February 15th. The money due Ms. [redacted] has to come directly from the finance company because it is their insurance. If Ms. [redacted] has not received her check, she should contact the finance company directly. We apologize for any delay since it was outside the norm on how we process insurance refunds.
Thanks
I will never be doing busines with Royal Chevrolet ever again in 2013 me and my wife bought a Brand new 2013 model [redacted] and now a year later it is time for a state inspection and we were told the day we bought the car that state inspections would be free if we bought a car from them well we found out later on that this was not true when we were sent a coupon in the mail for a $39.95 oil change and tire rotation special so we decided to take it by and get a state inspection and the oil change and tire rotation done when we picked the vehicle up the total price was $65 we were like woah we looked at the receipt and they charged us for the state inspection shop supplies taxes and so on and charged us for oil and oil filter when oil and filter should have been included in the coupon even though the coupon stated that it was and they also charged us labor for the tire rotation and oil change which was also included in the coupon price when I confronted them about it they basicly acted like they didn't care I told them this was what you call a basic bait and switch because you got me there with a $39.95 coupon and ended up paying $65 almost double a synthetic oil change doing it my self cost me about $40-$45 for it so yea I feel like they got me good and will never do business with them again that was such a rip off.
Both my parents passed away while residents at Silver Springs. My mother passed first in 2013 leaving my father who was wheel-chair bound with bad knees and hips, and with advancing dementia. He passed at age 91 in March 2016 and his last three years were as good as we'd ever imagined. I live in Los Angeles and can attest that Silver Springs provides a quality of life for their residents unlike anything we have here, and it's more reasonably priced than anything comparable here. Food is good and the staff were first rate, treating Dad with the dignity and respect he deserved. We visited him often and the only complaint he had was that the watermelon had seeds, but he'd had that complaint his entire life.
You won't find staff like the staff at Silver Springs anywhere else, and our family owes them more thanks than we can express. Facilities can be nice at any senior living location, but it's the staff who made all the difference for us. We wouldn't hesitate to recommend adding Silver Springs to your list of facilities to research when the time comes to select one.