Silver Spring Veterinary Hospital

Again [redacted] has been told about Lilly's situation She left our office with fully knowlegdge about disk compression.The proof of for that:from the medical record of [redacted] Animal EmergencyUnder subject section:Patient presented on 9/11/at 12:am for not using her back legs The owner reports that [redacted] has been lethargic over the last days Today, she has been panting and acting restless As of 5:pm she was still walking, she was seen by another Emergency hospital tonight where diagnostic were performed She tested positive for lyme disease, but CBC and chemistry were normal Radiograhph revealed disk compressionShe was treated with injectable [redacted] , [redacted] or penicillin, and discharged with [redacted] , [redacted] and [redacted] When the Owner got home, she was not able to walk and began dragging her rear leg From previous paragraph: [redacted] was aware of problem before leaving our office So she told Dr [redacted] at [redacted] what she had done beforeThank you,DrS

Again [redacted] has been told about Lilly's situation She left our office with fully knowlegdge about disk compressionThe proof of for that: from the medical record of [redacted] Animal Emergency Under subject section: Patient presented on 9/11/at 12:am for not using her back legs The owner reports that [redacted] has been lethargic over the last days Today, she has been panting and acting restless As of 5:pm she was still walking, she was seen by another Emergency hospital tonight where diagnostic were performed She tested positive for lyme disease, but CBC and chemistry were normal Radiograhph revealed disk compressionShe was treated with injectable [redacted] , [redacted] or penicillin, and discharged with [redacted] , [redacted] and [redacted] When the Owner got home, she was not able to walk and began dragging her rear leg From previous paragraph: [redacted] was aware of problem before leaving our office So she told Dr [redacted] at [redacted] what she had done before Thank you, DrS

September 17,2015Dear [redacted] ,This letter is a response to your money refund request dated an September 14,2015.After carefully reading your letter and having reviewed your pet's file, we found out thatYou are not due any refunds as you have paid for services that were renderedIn addition to this, weWere kind enough to refund the medications you returned earlier this week;We are sorry if [redacted] had to go through all the distress, but while being at our office you were already Aware of the sequences of this case.Sincerely yours,Dr S [redacted] DVM

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
When I was in DrS***'s office with *** on September 10, DrS*** diagnosed her with Lyme's disease, sent me home with medication to treat that, and told me to come back in daysHe NEVER said she had a compressed disk and needed surgery or euthanizedFor this he charged $1, After being home for minutes I had to rush her back to an emergency vet to run ALL THE SAME TESTS DrS*** had just charged me forThey diagnosed her compressed disk, it was confirmed the next morning by a specialist who performed her back surgery My complaint is that DrS*** never mentioned *** had a compressed disk or that she needed surgery or euthanasiaHe led me to believe Lyme's was causing the issue in her back and if we treated it, her back would get betterIn fact, had I left her back untreated she would have been in excrutiating pain, and paralyzed fairly quicklyI am asking for half my money back ($401.66) which I think is more than fairRegards,
*** ***

September 17,2015Dear ** ***,This letter is a response to your money refund request dated an September 14,2015.After carefully reading your letter and having reviewed your pet's file, we found out thatYou are not due any refunds as you have paid for services that
were renderedIn addition to this, weWere kind enough to refund the medications you returned earlier this week;We are sorry if *** had to go through all the distress, but while being at our office you were already Aware of the sequences of this case.Sincerely yours,Dr S*** DVM

Again [redacted] has been told about Lilly's situation.  She left our office with fully knowlegdge about disk compression.The proof of for that:from the medical record of [redacted] Animal EmergencyUnder subject section:Patient presented on 9/11/15 at 12:30 am for not using her back legs.  The owner reports that [redacted] has been lethargic over the last 2 days.  Today, she has been panting and acting restless.  As of 5:30 pm she was still walking, she was seen by another Emergency hospital tonight where diagnostic were performed.  She tested positive for lyme disease, but CBC and chemistry were normal.  Radiograhph revealed disk compression. She was treated with injectable [redacted] or penicillin, and discharged with [redacted] and [redacted].  When the Owner got home, she was not able to walk and began dragging her rear leg.  From previous paragraph: [redacted] was aware of problem before leaving our office.  So she told Dr. [redacted] at [redacted] what she had done before. Thank you,Dr. S.

Again [redacted] has been told about Lilly's situation.  She left our office with fully knowlegdge about disk compression.
The proof of for that:
from the medical record of [redacted] Animal Emergency
Under subject section:
Patient presented on 9/11/15 at 12:30 am for not using her back legs.  The owner reports that [redacted] has been lethargic over the last 2 days.  Today, she has been panting and acting restless.  As of 5:30 pm she was still walking, she was seen by another Emergency hospital tonight where diagnostic were performed.  She tested positive for lyme disease, but CBC and chemistry were normal.  Radiograhph revealed disk compression. She was treated with injectable [redacted], [redacted] or penicillin, and discharged with [redacted], [redacted] and [redacted].  When the Owner got home, she was not able to walk and began dragging her rear leg.  
From previous paragraph: 
[redacted] was aware of problem before leaving our office.  So she told Dr. [redacted] at [redacted] what she had done before. 
Thank you,
Dr. S.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: When I was in Dr. S[redacted]'s office with [redacted] on September 10, Dr. S[redacted] diagnosed her with Lyme's disease, sent me home with medication to treat that, and told me to come back in 30 days. He NEVER said she had a compressed disk and needed surgery or euthanized. For this he charged $1,130.60. After being home for 20 minutes I had to rush her back to an emergency vet to run ALL THE SAME TESTS Dr. S[redacted] had just charged me for. They diagnosed her compressed disk, it was confirmed the next morning by a specialist who performed her back surgery. My complaint is that Dr. S[redacted] never mentioned [redacted] had a compressed disk or that she needed surgery or euthanasia. He led me to believe Lyme's was causing the issue in her back and if we treated it, her back would get better. In fact, had I left her back untreated she would have been in excrutiating pain, and paralyzed fairly quickly. I am asking for half my money back ($401.66) which I think is more than fair.Regards,
[redacted]

September 17,2015Dear [redacted],This letter is a response to your money refund request dated an September 14,2015.After carefully reading your letter and having reviewed your pet's file, we found out thatYou are not due any refunds as you have paid for services that were rendered. In addition to...

this, weWere kind enough to refund the medications you returned earlier this week;We are sorry if [redacted] had to go through all the distress, but while being at our office you were already Aware of the sequences of this case.Sincerely yours,Dr S[redacted] DVM