10/31/15As I was the gentlemen she delt with after the initial service all I can say is the following:She came in to the shop on a Saturday in which we were running a hr wait time for service and immediately started being rude and unrulyShe would not even allow me to finish my statements.When customers come back or have a tire pressure I pretty much say the same basic thing and it goes something like this...' The tire pressure light can be on for a number of reasons, too much air, too little air, you may have to drive it first, or the sensor could be bad.."This is almost ALWAYS followed with, "pull on up to the bay and someone will be out to check the pressure and put air in if necessary." I was not even allowed to finish my statement without her yelling about how she knew about her car and how we tried to kill her and this and thatThen she pulled the" I'm a female"...as a son, a brother, and a husband, nothing insults me more and makes we want to immediately refuse serviceSince she continued her rude and belligerent behavior ! informed her to have a seat and we will be with her when we can.There were a number of witnesses in my waiting room at the time and I asked them if I was out of line after she left and they all told me that I was not and that she was rudeAs for her desired outcome, my response is definitely not.Sincerely,Nicholas WPresident
10/31/15As I was the gentlemen she delt with after the initial service all I can say is the following:She came in to the shop on a Saturday in which we were running a hr wait time for service and immediately started being rude and unrulyShe would not even allow me to finish my statements.When customers come back or have a tire pressure I pretty much say the same basic thing and it goes something like this...' The tire pressure light can be on for a number of reasons, too much air, too little air, you may have to drive it first, or the sensor could be bad.."This is almost ALWAYS followed with, "pull on up to the bay and someone will be out to check the pressure and put air in if necessary." I was not even allowed to finish my statement without her yelling about how she knew about her car and how we tried to kill her and this and thatThen she pulled the" I'm a female"...as a son, a brother, and a husband, nothing insults me more and makes we want to immediately refuse serviceSince she continued her rude and belligerent behavior ! informed her to have a seat and we will be with her when we can.There were a number of witnesses in my waiting room at the time and I asked them if I was out of line after she left and they all told me that I was not and that she was rudeAs for her desired outcome, my response is definitely not.Sincerely,Nicholas WPresident