Silver Cross Hospital

Initial Business Response / [redacted] (1000, 5, 2015/05/21) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @silvercross.org We apologize that the complainant did not have a positive experience with our patient billing department and was not satisfied with the outcome of her discussions regarding setting up a payment plan for her husband's bill and appreciate the feedbackHowever, during the course of discussions, the hospital feels it offered the complainant a fair payment plan along with the option of completing a financial assistance application but it was refused Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did offer us a "financial assistance" application, when I went to the website, it is income based, and we do not qualify based on the national level of povertyI don't want you to pay my bills, I want to give you what I can affordI can't understand how a hospital would be so cold and unwilling to work with a hard working american familyIt us everything that is wrong in the worldI talk to so many people that just pay what they can on medical bills, and don't even contact the hospital for a "payment plan"SHAME ON YOU!! Final Business Response / [redacted] (4000, 9, 2015/06/03) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Once again, we apologize that we did not meet your expectations and appreciate the feedback

Initial Business Response /* (1000, 5, 2015/05/21) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@silvercross.org
We apologize that the complainant did not have a positive experience with our patient billing department and was not satisfied with the...

outcome of her discussions regarding setting up a payment plan for her husband's bill and appreciate the feedback. However, during the course of discussions, the hospital feels it offered the complainant a fair payment plan along with the option of completing a financial assistance application but it was refused.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did offer us a "financial assistance" application, when I went to the website, it is income based, and we do not qualify based on the national level of poverty. I don't want you to pay my bills, I want to give you what I can afford. I can't understand how a hospital would be so cold and unwilling to work with a hard working american family. It us everything that is wrong in the world. I talk to so many people that just pay what they can on medical bills, and don't even contact the hospital for a "payment plan". SHAME ON YOU!!
Final Business Response /* (4000, 9, 2015/06/03) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Once again, we apologize that we did not meet your expectations and appreciate the feedback.