In over years in business Silver Cloud, Inc has never had a complaint filed with the Revdex.com or any other mitigating organizationI want to make very clear that I have NEVER told any customer that they are a 'cash only' accountThis simply does not exist in my business, and never hasI take cash, checks and credit cards - the statement is - as is the remainder of this complaint.Here is a FULL accounting of my brief business history with [redacted] - including the transactions which she does not mention in her complaint.6/9/custom molds - $- unpaid - balance due is outstanding6/30/custom silver castings delivered - $paid cash7/20/custom silver castings delivered - $paid cash7/22/custom mold - $Paid cash7/28/custom waxes delivered - $paid cash8/29/custom mold delivered - $- unpaid - balance due is outstanding9/6/custom silver castings delivered- $paid cashThis demonstrates that our record keeping protocols are typical of a proper business accounting department and are indeed an accurate reflection of transactionsEvery one of the PAID invoices listed above clearly states "PAID CASH" - our customary protocol for such a transactionThe balance due on this customer's statement reflects an unpaid amount of $$+ $totaling $75.Because we have not been successful in our professional attempts to resolve this, our decision is to write off this debt and close the account.Although the molds have not been paid for, we have determined that this is unproductive use of our time and energy and we will release the molds as she requestsShe can either come pick them up or send a call tag for us to ship them to her in Santa Fe.Sincerely,Charles [redacted] Owner, Silver Cloud, Inc
In over years in business Silver Cloud, Inc has never had a complaint filed with the Revdex.com or any other mitigating organizationI want to make very clear that I have NEVER told any customer that they are a 'cash only' accountThis simply does not exist in my business, and never hasI take cash, checks and credit cards - the statement is - as is the remainder of this complaint.Here is a FULL accounting of my brief business history with [redacted] - including the transactions which she does not mention in her complaint.6/9/custom molds - $- unpaid - balance due is outstanding6/30/custom silver castings delivered - $paid cash7/20/custom silver castings delivered - $paid cash7/22/custom mold - $Paid cash7/28/custom waxes delivered - $paid cash8/29/custom mold delivered - $- unpaid - balance due is outstanding9/6/custom silver castings delivered- $paid cashThis demonstrates that our record keeping protocols are typical of a proper business accounting department and are indeed an accurate reflection of transactionsEvery one of the PAID invoices listed above clearly states "PAID CASH" - our customary protocol for such a transactionThe balance due on this customer's statement reflects an unpaid amount of $$+ $totaling $75.Because we have not been successful in our professional attempts to resolve this, our decision is to write off this debt and close the account.Although the molds have not been paid for, we have determined that this is unproductive use of our time and energy and we will release the molds as she requestsShe can either come pick them up or send a call tag for us to ship them to her in Santa Fe.Sincerely,Charles [redacted] Owner, Silver Cloud, Inc