Signtex Outdoor, Inc.

RECEIVED NEGATIVE RESPONSE FROM SUPPLIER, REGARDING OF DAMAGED PROPERTY CLAIM.SUPPLIER DID LAUNCH ANOTHER INVESTIGATION, AND DETERMINED THAT THEY HAD INDIVIDUALS WITHIN THEIR ORGANIZATION, AWARE OF ISSUE AT TIME OF OCCURANCE.  SUPPLIER, ABC BUILDING MATERIALS, ISSUED A CHECK FOR THE FULL CLAIM AMOUNT.DELAY IN THIS REPORTING WAS DUE TO SUPPLIER, SENDING CLAIM PAYMENT TO INCORRECT ADDRESS.  WE JUST RECEIVED CHECK.CLAIM SETTLED.

This will need to be worked out with Home Depot as that is where your purchase was made.  If you provide me with the branch location - I can forward the issue to them for response.

The cracked sidewalk happened back in October of 2015 apparently prior to the current manager being in place. Apparently no one filed a claim and the property owner ([redacted]) decided to have it fixed on his own. It is now a year later and he is presenting me with a invoice for $400.00.  ...

Manager has not directly contacted [redacted] called him on two separate occasions asking him for me for the original invoice from the concrete company so that I can submit a claim. Since the sidewalk has been repaired, our company requires some proof of claim prior to processing (invoice works best).   The store manager has submitted the claim to [redacted] in our claims dept. I called her a week later and asked what the progress was on this and she said that he will not return her calls.   At this time, ABC Supply needs a written invoice for the replacement of the sidewalk and/or at minimum a phone call returned to our claims department ([redacted]) so they can assist in getting this resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The training was not refused, [redacted] would never scheduled it, therefore it could not be taken. I asked several times since the start of researching this product months ago for the client about the proper installation and even the day of the order and I quote "We will get you in here soon with a couple other contractors in the area" which never occurred unless his definition of soon is months down the road. The only way I am getting trained now is directly though the manufacture [redacted] is the Manufactures Representative that I have been talking too that is supposed to provide the webinar direct to me since ABC refused to do so. The second item that is incorrect in the response statement is that I was notified about the clips being at the store. The only way I knew what day they would be in was visiting the store and calling [redacted] that Thursday (I can provide my phone log if needed to show they did not communicate with me on the clips being in).  [redacted] did give me the instructions when we first started looking into the product. When I placed my order and asked about the clips and if there is anything else you need his response was "I've never sold them before and you wont need them".   I seemed okay with receiving the clips because I had elevated the issue past the Nitro branch because I am not confident in there staff knowledge, training, professionalism or honesty. [redacted] has already shown his lack of product knowledge, installation, care for company policy and organization having to text me late one evening to even figure out the order. Reputation and quality is of the most important to me and my company and working with a dishonest company or employees of a distributor that fails to do there job makes it difficult to do my project properly. I rely on professional distributors to be honest, knowledgeable and well trained. If I wanted to do hours of research on products that you see everywhere and purchase products off the shelf I would utilize a big box store. Why would I refuse a simple 30 minute webinar to make sure I know how to install over 2000 square feet of siding that is a unique, new siding to me and my company? My job is to provide the customer with a quality job and do everything to the best of the companies ability. If others would do there job, we would not be discussing this as they would have taken the time to set up a 30 minute webinar with the manufacture and sold the proper product because [redacted] was more then happy to set up a date to train me. In short, I reject the companies response and still request the someone at the corporate office respond to the issue at hand that is currently not being resolved because this response shows me the branches integrity which reflects poorly on the ABC franchise and understand why my fellow contractors use other ABC branchesother then Nitro.
Regards,
[redacted] Thompson

We have received your correspondence regarding the siding on the home of [redacted].The product installed on this home is 1982 Revere Aluminum siding.  AMI/Gentek currently owns the Revere brand name but did not own it in 1982.  Prior to 1985 the Revere product was produced by a...

company called Norandex (this would have been labeled on the warranty provided at the time).  Since we did not produce this product, we are not the warranty holder of it.As indicated by the claimant, we recently learned that Norandex was sold to ABC.  Accordingly the claimant was directed to Norandex and then to ABC.  We can only suggest they try to contact ABC again.  We do not know if they purchased the old Revere liabilities, but we do know that we did not and accordingly, are not responsible to warrant the product in question.  I'm sorry we can not be of more help.

She is not upset with ABC, never was. She mentioned us in the Revdex.com complaint because her contractor (True to Form) blamed everything wrong with this job that he abandoned on ABC so she included us in the complaint. She did not have any contact with ABC throughout the entire purchase or installation...

process. Matt (ABC) is arranging with PGT to have her grids replaced to spec. Once this happens she will remove the complaint with Revdex.com or at least report that a final resolution was agreed to and completed. Please close this file. [redacted]ABC SupplySoFla District Manager

Our insurance department is processing the claim for $500.00 for the repairs.  We are working with AMICA to obtain a written quote and will work directly with him to resolve.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Although [redacted]'s notes are not correct, as there has been 1 window in that room for 15 years, and I was very precise about removing the 1 and installing the 2 in a larger opening (it was an added expense for this project)--I am thrilled to be returning the windows.  As you are closed on Saturday, we will be there Monday with the windows in their boxes and the needed credit card.
Regards,
[redacted]