Signpost, Inc

Don't really know if this service is doing anything for my company. Service reps are very helpful, but I can't measure or see any direct business from this service.

Seemed to really care about the customer. I'm excited about working them!

Great to work with, customer service is second to none!

Review: Sales rep presented to our group on two separate occasions, with different practitioners. Information was misleading on both occasions. What was presented and what occurred did not match, selling points had a caveat after we signed with company. Communication and customer service was wanting. Resolution of issues took several followup conversations. We were told that our marketing efforts, through Signpost, would not only increase our customer base but also someone would monitor in depth and save us time. This was not true

As part of the sales pitch that the sales rep gave us, we were told we would be able to track what was being booked by clients which we thought was great, but were not told that we would have to change to and go through their merchant services for that capability until after we signed up. (misleading)

It takes multiple calls to get things partially resolved.

We would schedule phone conversations with details on our concerns prior and found that the representative was ill prepared causing the need for multiple meetings scheduled, taking away time of practitioners that we can not spare.

When we were scheduling a meeting to end service relationship with Signpost, we informed the customer account rep that we were specifically going to want to discuss how we could discontinue and get a refund. On our second conversation, knowing that termination of service was reason for call, we were told that our account would need to be reviewed. On the third conversation with the rep, knowing we were wanting to terminate service, the focus from the rep was about how now our needs could "NOW" be met, as opposed to when we initially signed up for the service-which was not was represented to us in the initial sales pitch.

We were then told that another phone meeting would have to be scheduled a few days later in order to speak to a supervisor or manager.

We were told this was a system that would make things easier and less time consuming - it was presented as a 1 stop shop to meet our marketing needs. It is not that.

This service does not meet our needs and did not do what was presented to us on the original pitch. We have had to waste valuable work time to get the run around and extend our services days. We want to terminate this relationship and have our money refundeDesired Settlement: We want to terminate this relationship and have our money refunded.

Business

Response:

Signpost has reached out a resolved the issue directly with the client.

Review: Signpost promised that 5 people per month would enter their email address into a database and save an offer from my business. Although Signpost claims that 48 people saved my coupon, not one of them has brought in a coupon after 5 months. In addition, when I reached out to one of the email addresses that was collected, I received a response from that person stating that he did not sign up for any service and he wanted to be removed from my email list immediately. When I sent this information to Signpost, they were not alarmed by the response I received. However, when I called to cancel, the representative who handled my cancellation, [redacted], looked at my account and stated that my campaign had not gone the way he would have liked. He admitted that Signpost was having difficulties internally with their service and had therefore revamped their service but my business was not on the list to be converted to the new service until the following month.

I do not believe that Signpost collected email addresses from people who would actually come to my business. When I did search of some of the email addresses that were collected, they belonged to people who were in different states than where my business is located. Since I am a gym, offering training services, it would be impossible for someone to use my services unless they live in the same geographic area.

I cancelled the service and asked that I not be charged the $375 cancellation fee since I was told that there was a known problem with the service, hence the change. I was charged the $375 cancellation fee despite being told that my campaign did not go as it should have and that there was a known problem with the Signpost service that I signed up for.Desired Settlement: I would like a refund of just the $375 cancellation fee.

Business

Response:

Signpost is working directly with this Customer to resolve the issues.

Consumer

Response:

The business has contacted me and I've accepted their resolution. The resolution is still pending.

Sincerely,

I signed up with this company and paid money for there advertising. They never started any advertising since I called and canceled within the 1st week. I'm not looking for my money back but this company calls all the time saying I owe them more money. THEY HAVE NOT PERFORMED ANY SERVICE FOR ME. All I want is to have the phone calls stop. I have told the rude person who calls to stop and he refuses.

Very happy with level of service I am receiving. CSR's take time to explain their services very well.

Review: I began using the service Signpost provides because they said they would provide me with a minimum of 5 new contacts per month. I asked them what would happen if they did not provide me with 5 per month and they said I would not be charged that month. I have paid for the service for 3 months and have not received one new contact that has emailed me or come in to the studio. During the last 3 months they sent me a few email contacts that were new, however each month that number was under 5 and none of those people have contacted me. I called to request they not charge me for November 2014 because of this stipulation and they still charged my account. I have read other complaints that are similar. They are not providing the service they promised when I signed up.Desired Settlement: I want them to cancel this service without penalty ASAP due to them giving me misleading information. They have not conformed to the verbal agreement I had with them when I signed up with this service.

Business

Response:

Hi [redacted],Thank you for addressing your concerns regarding Signpost and your account with us. We are dedicated to providing quality customer service and value for all of our customers and we appreciate the feedback. We can certainly cancel out your account per the Terms of the Contract that you signed on 09/**/2014. Unfortunately, we have not received your request to cancel until this notice.The particular Contract that you signed committed both parties to 12 months of service. In the case you need to cancel services, there is an Early Cancellation Fee which is half of the remaining contract value. In this case, your Early Cancellation Fee is actually significantly less than your disputed amount reported with the Revdex.com. Further, as mentioned above, to date, Signpost has not received any notice of intent that you want to cancel services or that you were not satisfied with services. Yet, we still have not charged you for December’s invoice. Feel free to call Signpost and I will be more than happy to provide you with the actual amount of the Early Cancellation Fee per the terms of the Contract. Regarding your account performance, you have gained 35 new customer email addresses to-date; this is not including the 4 phone numbers you also received from 11/** - 12/**/2014. Signpost’s Guarantee, as written in the signed Contract, states the following: “Signpost guarantees a minimum of 5 new customer contacts will be collected each month, not including the first month as we focus on updating and syncing your information.“ That being said, from 10/** - 12/**/2014, you have received 28 new email contacts and 4 new phone numbers which is an average of 16 new customer contacts a month. Further, you even received a text message from a potential client on 12/*/2014. You can always check the details of your account and the contact rate by either calling and speaking to Signpost, or logging into your Merchant Center Dashboard. Further research on your account shows that between 9/** and 10/** Signpost tried reaching out to you 8 times and left you 8 voice messages to speak to you about your account to ensure you are getting the most out of your service with Signpost. After 10/**, it was not until 11/** that Signpost was able to speak to you again, which is the last contact we have had with you until this complaint. On this date, Signpost encouraged you to take advantage of turning on email remarketing in your Merchant Center Dashboard to help increase your performance with Signpost. Unfortunately, you declined this which limits the function of the product that you’re already paying for. Regardless of Signpost meeting our Guarantee, again, you have not been charged for December services. Please feel free to give me a call to discuss this issue further and to facilitate canceling out your account per the terms of the Contract you signed on 09/**/2014. Best, [redacted]

Review: I entered into an automatic renewal contract with Signpost in Oct. 2013, over a year ago. I paid $999 for one year of service. I had completely forgotten about the automatic renewal and received an email on April*, 2014 with the subject line "Important Signpost account update for [redacted]". The email started with "Your subscription renews on 2014-10-**. A few updates as we look to better help you connect with new and existing customers:" I read the following updates which talked about different improvements happening with the company and thought no further about it. Nothing was stated about the renewal being automatic or that my account would be charged on said date. I still had 6 months left on my contract and figured this was just a company update regarding new features, etc. I never got another email regarding anything contract related.

I received a charge on my account in late Oct, 2014 for $999. Immediately upon seeing this charge I called to cancel my account and left a message. It took days of calling and calling with no calls back and when I finally got someone on the phone they stalled and tried to give me details on another products. When I finally got the sales person to stop trying to sell me something and give me a refund they said they could only give me 80% back.

After doing a small amount of research I came across this [redacted] law regarding automatic renewals stating that a service provider must give their client "at least fifteen days and not more than thirty days previous to the time specified for serving [...] written notice, served personally or by certified mail, calling the attention of that person to the existence of such provision in the contract." My attention was definitely not called to such provision.

I find it to be unethical for Signpost to keep any of my money when I immediately contacted them upon recognition of their charge stating I wished to cancel their service. I also find it unethical that they did not contact me closer to my renewal date to clearly state that my contract had an automatic renewal provision which would result in the charge of my account in the amount of $999.

Here is the law:

N.Y. GOB. LAW § 5-903 : NY Code - Section 5-903: Automatic renewal provision of contract for service, maintenance or repair unenforceable by contractor unless notice thereof given to recipient of services

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29 3330

1. As used in this section, "person" means an individual, firm, company, partnership or corporation. 2. No provision of a contract for service, maintenance or repair to or for any real or personal property which states that the term of the contract shall be deemed renewed for a specified additional period unless the person receiving the service, maintenance or repair gives notice to the person furnishing such contract service, maintenance or repair of his intention to terminate the contract at the expiration of such term, shall be enforceable against the person receiving the service, maintenance or repair, unless the person furnishing the service, maintenance or repair, at least fifteen days and not more than thirty days previous to the time specified for serving such notice upon him, shall give to the person receiving the service, maintenance or repair written notice, served personally or by certified mail, calling the attention of that person to the existence of such provision in the contract. 3. Nothing herein contained shall be construed to apply to a contract in which the automatic renewal period specified is one month or less.

Cited [redacted]Desired Settlement: A 100%. Refund-Credit Card

Business

Response:

Dear [redacted],Thank you for addressing your concerns regarding Signpost and your account with us. We are dedicated to providing quality customer service and value for all of our customers and we appreciate the feedback. I am sorry to hear that you felt that you were not sufficiently notified of your renewal date. We take this information serious and are looking into best practices internally to prevent any issues like this from happening again. Upon review of your account, I do see where you were notified via email on April*, 2014 regarding your renewal date of October**, 2014 and agree that this is a significant amount of time between the two dates. However, I see where Signpost emailed you again in late September 2014 to notify you again of your renewal date with the very same subject line. Our records indicate that this email was opened twice before your account was billed on October**, 2014. While it is stated in that email when your renewal date would be, we understand that this may not be sufficient enough for some of our merchants. Again, we are looking into best practices to prevent these issues from happening in the future. Signpost’s cancellation policy is simple: we just require a 48 business hour notice prior to your bill date should you need to cancel or upgrade your subscription. We received your first notice of intent to cancel on November*, 2014 at [redacted]. While this is after business hours, you were able to connect with an account manager the very next morning around [redacted] reiterating your intent to not renew for another year. We have already issued a refund on your account and terminated your subscription with Signpost. As mentioned in the phone call with our account management team, we would be more than happy to upgrade you to our new product with the loyalty discount as promised. Your performance on our platform is our top priority, and we want to offer you a solution that works well for your business. Please advise a best time for us to reach out to you, so that we can discuss this complimentary product in detail. We look forward to hearing from you soon.Best, [redacted]

Since I signed up with Signpost - there has been a steady flow of positive reviews (as promised). The customer service department is always very nice, and fast to respond to any questions or concerns I have had. *A few not so great replies from customers has helped me a great deal to understand where my business needs some improvement - without this input I would never have known.

Signpost is a legitimate company that fulfills all of their promises. The program has increased customer interaction tremendously in only 3 months! Thank you SignPost!

Review: I will spend the rest of my life to make sure a business owner does not make the same mistake I did, and give signpost my credit card information. I will tell the world through social media, word of mouth, and go business to business telling them how signpost is completely [redacted] ...they were so rude, aggressive, annoying, and not willing to help get me money back in my pocket. I was 100% played by signpost. I never physically signed the contract, and I tried to cancel the product with weeks for purchasing because learning more about it, I realized it was not worth the money I was giving them. I really want to help other business owners not get suckered into signpost.

SignPost Inc (Signpost.com) is a total joke and a bluecollar marketing scam. I was called day by day by day after running my groupon campaign from a sales man of sign post, and it got annoying. I told them I was not interested and they were still uncooperative and very aggressive. This is a real review coming from a real customer located in Los Angeles. DO NOT waste your time and money on thier marketing services. Trust me, this is coming from experience with them.They even put the company groupon down by telling me negative things about groupon. As of today, they cannot even provide you with reference from current customers who are happy with their service. Look on thier website and not ONE testimony from anyone. That should be a red flag to any business wanting to signup with them.

I have pictures, and statements from current and former employees of signpost stating how the product is bogus, waste of money, fake, does not work, and much more. I also have proof that current employees and past employees drink beer on the job. so we have intoxicated salesmen calling business owners trying to sucker them into this bad product. I certainly will never ever want to talk to an intoxicated person.

THIS COMPANY IS A COMPLETE SCAM! Signpost contacted me about there services and guaranteed me placement of an advertisement I created to attract new business to over 30 business review sites,

they said my bussiness will be featured on a bunch of websites, like [redacted], [redacted], [redacted], etc. out of the 33 websites featured, my friends and I had only heard of 8 of them. once again, another bogus thing about signpost.

Signpost, INC has failed to honor the agreement of service. They grossly misrepresented their company's services. Unethical and fraudulent business practices.

I also found my business on signpost.com located in new york. im in los angeles, so they marketed my business in new york not LA. bogus. another thing, their merchant team is very bad, I played a trick on them to see if they would do their research on a deal I told them to run, and they did not do their research to make sure what I was telling them was legit.

I also did research of the emails of the people who saved my voucher( they just save the offer, they promised that they purchase the offer, when I found out there was no gurentee that this person who saved my offer, I did not want the product anymore even more) so I searched who these people were on the email to make sure these emails were real people and they didnt just have someone putting in random emails, most of them were random but I found one person out 15fake names! and that person lived in new york, and once again my work is in LA!!!

signpost could not put my business on google maps. I think its because google does not want to be associated with signposts bad company. I could go on and on about how lame signpost is.

signpost did not want to give me a refund or cancel my product without me paying the cancelation fee, now I wonder why a legit company will charge someone to cancel if the product is so amazing and 100% works as the salesmen praised.

pardon my grammar mistakes, I didnt feel like editing my post because I have to go work extra hard for the $300 signpost suckered from me.Desired Settlement: I want them to cancel my product, with no cancellation fee, I would love a refund for $300. and I want them to not contact small business owners and try to sucker them into this service.

Business

Response:

Hi [redacted],

Thank you for addressing your concerns regarding Signpost and your account with us. We are dedicated to providing quality customer service and value for all of our customers and we appreciate the feedback. Upon a review of your account and correspondences between Signpost, we are unable to offer you a refund at this time.

The terms of your subscription and cancellation were clarified during your initial onboarding call. In addition, section 2 of the Signpost Inc. Terms of Service which you signed on 2/**/2014 further outlines the conditions of your contract. I have attached an excerpt below to illustrate.

“This is an annual agreement which includes 12 months of full service from Signpost. You will be billed $149 on the same day as your start date. After 12 months your agreement is month to month and you can opt out with 30 days notice. Early cancellation results in a $375 penalty to be paid in full.”

There is a 48 hour window after subscription to cancel for a refund, however, our phone records indicate that a cancellation request was submitted on 4/*/2014, outside the 48 hour window.

Signpost is committed to fighting for small businesses and providing impactful, measurable results so that small business owners can focus on what’s truly important - their business. To that end we believe that a savable-type offer model provides a more stable, consistent, and sustainable platform for our customers to see results month after month.

Over the course of your subscription with Signpost, your business has been updated on 33 of our partner directory websites, received approximately 624 visits, and voucher saves from 17 customers. As of now, your account is paid up through April **, 2014 and Signpost is committed to working with you to drive results to your business.

I would be more than happy to address any additional questions you may have, and to work with you to maximize your return-on-investment for the remainder of your subscription.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was truly played and suckered into this product. Please cancel my subscription like I've been requesting from day 1, but you guys won't do it. They obviously don't care about an unsatisfied customer. All they care about is getting more of my money.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

After further review, we regret to inform you that Signpost is unable to offer you a refund at this time. Upon review of the initial call, we have determined that the sales pitch was made correctly, emphasizing a savable-type offer as opposed to a pre-paid, and accurately outlining Signpost’s services.

As stated before, the terms of your subscription and cancellation policy were clarified during your initial onboarding call as well as in the Signpost Inc. Terms of Service which you initialed on 2/**/2014.

At Signpost, we extend to our customers a 48 hour window after sign-up for a refund in the event that they do not wish to continue with their subscription. Our records indicate that a cancellation request was submitted on 4/*/2014, well outside of the 48 hour window. As of now, your account is set to terminate on 4/**/2014.

I would be more than happy to answer any additional questions you may have regarding Signpost or your account.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] terminate my account.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Sales Rep from SignPost contacted us to advertise our products online. Part of the service was to publish a campaign following the [redacted] model. We told the Rep that we wanted to time our enrollment with their marketing program with our service (classes) and provided the specific date at which this service will be provided. The campaign was supposed to go live within 7 days from enrolling and paying SignPost. Signpost claimed that the campaign went life. But we cannot find it anywhere using the keywords provided as title of this campaign.

Signpost claimed that "Going live" means gettting our campaign shared with their networks and these third party sites may or may not publish our campaign and may do so or not in three months time.

We contacted signpost several times and asked for a refund and they refused to issue any refund.

They claimed they fulfilled their sides of the agreement.

The provided a link supposedly showing our campaign on their site except that they header shows New York as location while we are in California.

It is a major SCAM!

They went onto saying that they activated our presence in [redacted] (where we have been registered for years and have reviews).Desired Settlement: We just want to be paid back and have nothing to do with them anymore!

Business

Response:

Hi[redacted],

Thank you for addressing your concerns regarding Signpost with us. We are dedicated to providing quality customer service and value for all of our customers and we appreciate the feedback. Upon a review of your account and correspondences between Signpost, we are unable to offer you a refund at this time.

Your campaign was published, distributed, and went live within the timeline as discussed in your initial call with the sales representative. The ramp-up time required for a campaign was also discussed with you during your initial onboarding call to set up your account as well as in the welcome email that was sent out on September **, 2013.

Over the course of your subscription with Signpost, your business was updated on 31 of our partner directory websites, received approximately 3,007 visits, and voucher saves from 35 customers.

Please feel free to reach out directly to discuss your account in greater detail. Thank you.

Best,

SignPost has been working hard for our business from the moment we signed on. Everyone working there has been super helpful and responsive to any requests, and we began seeing immediate results (in the form of interest) once our campaigns were launched. We are a membership based fitness program and we are in the middle of our first round of invitations to folks expressing interest but our first 8 weeks have been nothing but positive thus far.

Signpost has worked well for me as a small business owner. They are available to answer questions and quickly set up my customer database and sent out promos. I immediately began to hear from my customers who wanted to know more about the promotion!

Review: In a dispute with the company and on a recorded phone call with a supervisor I was told my dissatisfaction with the quality of the services they provided would be compensated by offering the credit for free month of service during the original contract months and then I would have two remaining months at a discounted rate. I stated "And if at that point it still doesn't work then I will cancel" and he replied "of course". The free months consisted of my business being represented online with a tracking number that didn't work in the local area properly (documented in an email), they disconnected the number upon my request but didn't update the internet listings so clients who searched on line couldn't get through. I requested to cancel and they are not allowing me out of the contract without a cancellation fee, which was not part of the discussion in November when I requested to cancel. When I voiced my concern about the cancellation fee upon signing the contract, the salesman who originally sold me the program told me his supervisor would let me out without the quoted cancellation fee. At this point I feel my business arrangement with this company has jeopardized my online presence more than it has helped and I have no real accounting for how much business I lost due to the incorrect address and phone number issues. The original program was sold by the sales person as something entirely different than what the program really is. I just wish to end the relationship.Desired Settlement: The desired outcome is to cancel the contract and stop contacting me. I no longer wish to have a business arrangement with this company.

Business

Response:

Hi [redacted], Thank you for your feedback. While you have not made all 12 payments under your 12 Month Contract to match the purchase price listed in this inquiry, I have reached out to you multiple times to rectify your concerns. Please check your email and voice message. We hope that this satisfies your concerns. As always, feel free to contact me directly at the phone number included in my emails. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

She has reached out once by email and once by phone to ask me to pay the two $49 payments. This is not an offer of a solution at all. The mistakes have cost me business and have hurt my business image with clients having incorrect and non-working contact information. I did not contract to have my company information misrepresented. To date no one from Signpost has offered me a resolution I have just been repreatedly contacted to make two $49 payments. Also, the guaranteed number of voucher saves per month was not met. I am requesting this company end the contract, cancel the two $49 payments and stop contacting me.Thank you,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Signpost resolved this issue directly with the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

A sales rep named [redacted] called me few times and promises me free leeds if I pay 200 dollars a month. I have called them and asked them to cancel the service since the salesman miss lead me. They claim that I agreed to a 3 month contact. Yes I did but they promised leads. It's been 3 months and have not received not even one lead.

Don't fall for this scam.

I belive in justice that's what I'm writing this review. Hope fully others don't fall pray like I did.

Had a nice conversation with Colin. Very well informed and full of information. I feel confident about working with him.

Review: We signed up with Signpost in October after many phone and email conversations with a sales rep. This rep assured me that, in the event that I wanted to cancel the service, all I had to do was contact them with a written statement. I ended up not being able to immediately set up the service because my dog was diagnosed with bone cancer and his diagnosis hit me pretty hard. We called in January to cancel the service because I never had the chance to set it up and we decided that we wanted to use that money elsewhere in our budget. Please understand that we did not ask to be refunded for the three months that we paid for the unused service. The rep talked us into staying with the company and verbally promised us that we would receive three months free. The rep later confirmed this in an email on January [redacted]. On January [redacted], our account was debited for this service. When we called to figure out why this happened, the rep said that the three months of free service was contingent upon immediately setting up the service on our end. We were unaware of this stipulation, but we decided to immediately set up the service. When I spoke with the [redacted], he told us that the next three months will be free. The two of us set up the service and I made sure to tell him that I needed the coupon offer to be $10 off of a purchase of $50 or more for new clients only. We run our own specials for existing customers as well as a loyalty program. He assured me that would be the case. The emails went out to everyone in my contacts, who are all existing customers, personal contacts, or business contacts. I didn't get the choice to remove personal or business contacts before these emails were sent. Furthermore, all of my existing clients received $10 off coupons with no stipulations. We then called our [redacted] and left about 4 messages for him. We also sent an email to him saying that we wish to cancel the service, effective immediately. All of these attempts were made on a Thursday between 1pm and 2pm. We have yet to hear back from anyone, which is strange because he immediately returned our calls regarding different matters.

I only wish for this situation to be remedied as soon as possible. My preference would be to receive a refund for the charge in January and also confirm that the service has been cancelled.Desired Settlement: A phone call and/or email detailing the termination and acknowledgement of our service as well as a refund for the charge in January.

Business

Response:

Signpost has resolved this issue directly with the customer.

Review: Anyone thinking of employing Sign Post for help advertising should beware. The sales representatives/customer service team ran me around in circles when I tried to cancel and terminate their services. Besides the fact that they completely failed to bring me any new clients (not bringing me even one new client a month), they offered inaccurate and contradictory information on the cancellation procedures. In May 2014, a month prior to the end of my 3 month agreement, I called their customer service department telling them I'd like to end all services at the end of the 3 months. A representative informed me that she could help me with this and that the service will be terminated at the end of the 3 month agreement. On June [redacted], 2014, two days after my 3 month agreement ended, I noted a new charge of $375 on my credit card statement from Sign post. I called them immediately to inquire about this new charge and the representative this time informed me that I had been charged a new 3 month service fee. When I told her that I had called in May to cancel all services, she said she had no record of this transaction and that I am now responsible for the new charge.Desired Settlement: I would like a refund of $375 to my credit card for services that I did not request.

Business

Response:

Hi [redacted],

Thank you for addressing your concerns regarding Signpost and your account with us. We are dedicated to providing quality customer service and value for all of our customers and we appreciate the feedback. Upon a review of your correspondences between Signpost, we are unable to offer you a refund at this time. All of our accounts are set up on an auto-renewing basis, and our cancellation policy is designed to be simple and transparent.

The terms of your recurring subscription were clarified during your onboarding call to initially setup your account. In addition, details of your recurring subscription, next billing date, and cancellation policy were included in the welcome email that sent on March **, 2014. I have attached an excerpt from the email that highlights these issues.

“Your 3-month recurring subscription started today and your next billing date is on Jun *, 2014. If you wish to upgrade or cancel your account, we require at least a 48 business hour notice before your next billing date.”

Our system records indicate that a cancellation request was placed on 6/**/2014, outside of the acceptable time-frame for a cancellation.

Over the course of your subscription with Signpost, your business has been updated on 32 of our partner directory websites, received approximately 1,507 visits, and voucher saves from 26 potential customers. As of now, your account is paid up through September *, 2014 and Signpost is committed to working with you to drive results to your business for the remainder of your subscription.

I would be more than happy to address any questions you may have regarding Signpost or your account.

Best,