Signet Jewelers

Initial Business Response / [redacted] (1000, 5, 2016/06/24) */ June 24, Dear Mr [redacted] : We appreciate the opportunity to respond to your concerns regarding your refundWe have forwarded your service complaints to the district manager over the [redacted] store and the supervisors of the Guest Relations Representatives mentionedThey will investigate further and take any remedial action needed to prevent a reoccurrence We reviewed your account and receipts and found the following On March 30, 2016, you financed $4,in merchandiseThe merchandise was then exchanged in order to process a trawhich credited your account $ On May 14, 2016, the [redacted] store returned $3,of merchandiseInstead of returning the merchandise on the account and processing a refund for any credit balance on the account, $2,of it was returned in the form of a check and $1,was returned to the account On May 23, a refund for the account balance credit of $was requested and would be mailed on June 1, On June 2, you contacted the Guest Relations Department because the credit had not appeared on your mother's Discover card yetThe representative you spoke with arranged to have the checks canceled and requested that the funds be return to the Discover card On June 6, in response to your social media post, a Guest Relations Representative contacted your wife to apologize for the refund issues and confirmed the refund had been processed If you have not yet received your refund, please let us knowWe apologize for your dissatisfaction in this matter Sincerely, Vicki C Resolution Specialist cc: Revdex.com

June 27, Dear Ms [redacted] : We appreciate the opportunity to respond to your concerns about the service you received with our companyWe would like to clarify we have a thirty day return policyOur stores start each day with a specific amount in their registers to make change for cash purchases, but they need to make cash sales in order to give out a cash refundBecause the majority of our customers pay with credit, debt, or their accounts, we do not always have cash available for refunds As stated on your receipt, we refund cash purchases with cash if the cash is availableWhen cash is not available for a refund, our stores can order a refund check from the home office which will mail in four daysAccording to our records, you received a cash refund on June 21, We apologize for your frustration in this matter Sincerely, Vicki C Resolution Specialist cc: Revdex.com

December 28, Dear Mr [redacted] Re: Revdex.com Case # [redacted] We appreciate the opportunity to respond to your concerns regarding the service you received at our Fairfax, VA store We investigated your complaint and found the following · We located a layaway account that was opened and later canceled under your first and middle name· We located a credit prequalification that was submitted under your first and last name Neither of our credit service providers have an account under the names you providedIf you do receive a letter from one of our service providers regarding a credit application that was submitted with the wrong name, please send us a copy and we will request that the incorrect information be removed We have forwarded your service concerns to the district manager over this storeThey will address your concerns further with the team members involved We apologize for your dissatisfaction in this matter Sincerely, [redacted] Resolution Specialist

July 15, Dear Mrs [redacted] Thank you for contacting us again with your concerns with the service you have received from our companyWe have forwarded your additional service complaints from when you went to pick up your replacement necklace and gift card to the district manager of the [redacted] storeShe will investigate further and take the remedial action needed with those involved to prevent a reoccurrence We would like to assure you that your concerns are being taken seriously and all responses submitted through the Revdex.com have been submitted within the time requested by the Revdex.comWe regret that our store team members did not know where they had placed your gift card when you and your family visited our store and the distress that this caused your familyOur records indicate that the gift card was activated in the store on June 20, As previously stated, personalized merchandise is not returnable as is agreed upon by the purchaser when the order is madeWe agreed to replace the necklace due to your concerns with its qualityAll broken and damaged jewelry that we have provided replacements for are sent to the corporate office for processing As compensation for the delay in obtaining your gift card and the wait at our store, we are mailing a second Jared gift card for $which can be used online or in one of our storesWe apologize for your continuing dissatisfaction in this matter Sincerely, Vicki C Resolution Specialist cc: Revdex.com

February 5, Gentana Lewis SE 62nd Lane Ocala FL Revdex.com ID # [redacted] Dear [redacted] We appreciate the opportunity to respond to your concerns about the service you received from our companyWe take our guests concerns seriously and have forwarded your service concerns to the district manager over the Orlando Outlet and Paddock Mall storesThey will investigate and address your service concerns with those team members involved We investigated your concerns and found the following· On January 1, you purchased an engagement ring at the Orlando Outlet store and it was sent to our Design and Service Center to be sized to You picked up the ring when it returned from repair· On January 15, 2018, our Paddock Mall store sent your ring to their Design and Service Center to be sized to You picked up the ring when it returned from repair on January 31, We appreciate the importance of jewelry to our customers and are sorry if your finger was sized incorrectly at two different storesWe understand that you did not purchase an Extended Service Plan (ESP) with your ring which would cover ring sizing fees as well as maintenance needed for white gold ringsESP can be purchased for only one year after purchaseAs a gesture of good will, we are mailing a Kay Jewelers gift card for $159.99, the price of ESP on your ring, which you may use to purchase ESP or a new ring sizing if you prefer We apologize for any inconvenience you experienced in this matter Sincerely, [redacted] Resolution Specialist cc: Revdex.com

I am rejecting this response because: PLEASE SEE ATTACHED SCREENSHOTI HAVE PROOF IN EMAIL THEY COULD NOT HELP ME WITH SECOND TRANSACTION UNTIL THE FIRST ONE WAS DONEWHICH NEVER GOT RESOLVED UNTIL OCT ONCE YOU PROVIDED ME WITH PROOF OF THE CHARGE-BACK, THEY WERE ABLE TO HELP ME FIND MY MONEYSINCE YOU GUYS WERE UNABLE TO PROVIDE ME WITH PROOF UNTIL OCTOBER, I FEEL YOU GUYS ARE HALF RESPONSIBLEI'VE GONE IN CIRCLES WITH YOU GUYS FOR ME MONEYAS FAR AS TIME-FRAME FOR CLAIM, THEY SENT ME A LETTER (ON 4/5/WHICH IS DAYS AFTER CLAIM WAS SUBMITTED) REQUESTING MORE INFORMATIONTHEY WERE UNABLE TO RESOLVE THE CLAIM ON THERE END THAT'S WHEN THEY REVERSED THE PRO-VISIONARY CREDIT AND I HAD TO PRESUME THE INVESTIGATION MYSELFAFTER NUMEROUS ATTEMPTS TO RECEIVE MY FIRST SET OF FUNDS, I'M NOW BEING TOLD YOU ARE UNABLE TO GIVE ME MY MONEY ON MY SECOND TRANSACTIONI WOULD LIKE TO REQUEST MY PHONE CALL RECORDINGS, I'VE SPOKEN TO NUMEROUS PEOPLE ABOUT THESE TRANSACTION AND I'M STILL NOT GETTING A RESOLUTIONALSO REPORTING THIS NON PAYMENTS MONTH AFTER MONTH SINCE I'VE BEEN INVESTIGATING THESE ERROR CHARGES IS RIDICULOUSI SHOULD NOT BE GETTING BAD CREDIT WHEN YOU GUYS MADE FAULTY ERRORS ON MY ACCOUNT.I'VE ACKNOWLEDGED THAT YOU GUYS ARE NOT FULLY TO BE BLAMED FOR THESE TRANSACTIONS BUT YOU GUYS ARE THE WORST COMPANY I'VE EVER HAD TO DEAL WITH IN REGARDS TO TURN AROUND TIMES, THEREFORE I FEEL I SHOULDN'T BE PENALIZED ANYMORE REGARDING TIME-FRAMES.I FEEL THERE IS A NEGOTIABLE AND REASONABLE SOLUTION ALTHOUGH TELLING ME YOU ARE UNABLE TO DO ANYTHING ABOUT MY SECOND TRANSACTION IS NON-NEGOTIABLE AND NON-REASONABLE

Tell us why hereDecember 20, Re: Revdex.com complaint # [redacted] Dear [redacted] : Thank you for contacting us again regarding your concerns regarding your credit account As previously stated, we have confirmed with our Customer Care department that the transactions were processed properly and that all merchandise was credited back to your account We are providing a copy of the associated sales slips, corresponding billing statements sent to you regarding the purchases and returns, and account historyWe consider this matter closedWe apologize for your continued dissatisfaction in this matter Sincerely, Shawn CResolution Specialist

February 16, [redacted] NJ Dear MsMistretta: We appreciate the opportunity to respond to your concerns regarding your online purchases and credit accountWe located the credit account to which you refer in your complaint, and we confirmed that the name on our account is associated with the name under which you submitted your complaint We reviewed your complaint and found the following· On November 30, 2016, you placed an online order for a LeVian morganite ringThis purchase qualified for a $LeVian holiday discounto The order shipped on December 1, However, UPS reported on December 3, 2016, a delay in delivery due to a late UPS trailerThe package was delivered on December 7, o You returned the order at the Freehold store on December 10, for a full refundWe have forward the information that you had service issues during the return to the district manager over the storeHe will investigate and · On December 1, 2016, you placed an online order for two itemsIt appears in your complaint that you are stating you did not received these items in DecemberPlease contact the Customer Care Department at 1-800-527-if this is true so that our company can place a dispute with UPS to investigateo The Pandora piece shipped on December 1, Unfortunately, as shown on the UPS tracking, the same delay as reported above delayed this order until it could be delivered on December 7, o The Coach watch shipped on December 2, A $discount was used on this purchaseThis package was also delayed for the reason shown above and delivered on December 7, Regarding your payment amount, your minimum monthly payment is calculated by your account balanceBecause you have made additional purchases and increased your financed balance, your payment amount increasedAs explained in the Retail Installment Credit Agreement in section 6, a regular account balance of $to $has a payment amount of 9% rounded to the nearest $which is $in this caseCurrently, we are unable to reduce your payment amountHowever, when your balance is reduced in the future, this will change Thank you for your continuing patronage with our companyAs a gesture of good will, we are mailing a $Jared gift card to you that you can use toward a purchase online or in one of our storesWe apologize for your frustration and the inconvenience you have experienced in this matter Sincerely, Vicki Copus Resolution Specialist cc: Revdex.com

March 15, [redacted] ***West Country RdApt #340Burnsville MN Dear Mr*** Thank you for contacting us again with your request to work out a trade-inWe have forwarded your contact information with the district manager Toni WhiteOur district managers handle discounting and can work with you on prices of merchandiseShe or a store manager under her direction will contact youWe would like to clarify that our traprogram is for diamond jewelry only and credit would not be available for gemstone items As previously stated, due to the lack of any repairs since a stone tightening in November, we would need to have the rings evaluated by a jeweler to determine their current condition for replacement or exchange as you have requestedIf you could like to meet with the district manager personally for the evaluation instead, you can also request that once she contacts you We apologize for your continuing dissatisfaction in this matterSincerely, Vicki CResolution Specialist cc: Revdex.com

April 18, Revdex.com case: Dear Ms [redacted] We appreciate the opportunity to respond to your concerns with the service issues you have experienced regarding your engagement ring resetYour service concerns have been forwarded to the District Manager responsible for the Fox Valley Mall store and management of the Customer Care DepartmentThey will investigate and address your concerns further with those involved We investigated your ring concerns and found that you brought your solitaire diamond ring to our store for a new mountingThe details you reported in your complaint are correct and issues occurred with the repair workWe were able to have the diamond reset in a new mounting and return to the store prior to the date requested in your Revdex.com complaint We recognize the importance of your special ring to you and understand your distress over this situationSince the submission of your complaint, your ring was sent back out to our repair shop for a new Tiffany shank at your request since the previous one was a stock itemIn addition, our store team members adjusted your repair fee using the $gift card so that they could give you $cash as compensation We apologize for your dissatisfaction in this matter Sincerely, Vicki CResolution Specialist cc: Revdex.com

September 19, Dear Mr [redacted] : We appreciate the opportunity to respond to your concerns regarding the service you received at our [redacted] storeWe located the credit account to which you refer in your complaint, and we confirmed that the name on our account is associated with the name under which you submitted your complaint It is our company policy to clearly communicate to customers that they are applying for a credit accountWe have addressed your concerns with the district manager of the storeHe will investigate further, take any needed remedial action with the associates involved, and ensure credit applications are presented appropriately We have contacted the three credit bureaus to remove the credit inquiry and account from your credit historyPlease allow ten days for the adjustment to complete We apologize for your dissatisfaction in this matter Sincerely, Vicki CResolution Specialist cc: Revdex.com

May 12, [redacted] Revdex.com Case: [redacted] Dear Mr***: Thank you for contacting us again with your concerns regarding the reporting of your account paymentsAs previously stated, we have other options to make payments then our website and our records show that you made your September payment over the phone with our automated payment lineWe have no record of contact with you prior to our Recovery Department attempting to obtain a payment from you after it was past due in which you stated you were having issues making a payment online We are obligated by the Fair Credit Reporting Act to accurately report your account history to all credit bureausThe information we are reporting is correct, and therefore, we are unable to honor your request for a goodwill adjustment to your credit reporting We apologize for your continuing dissatisfaction in this matter Sincerely, Vicki C Resolution Specialist

August 17, 2016Dear Ms [redacted] : We appreciate the opportunity to respond to your concerns with the service you received from our [redacted] and [redacted] storesWe have forwarded your service complaints to the district managers over the storesThey will investigate and take the remedial action needed with those involved to prevent a reoccurrence We would first like to clarify that sized rings can be returned within our thirty day return policyUnfortunately, because of the length of time before this issue was brought to our attention, we cannot confirm this allegation We reviewed your concerns with the repair work on your rings and found the followingFor clarity’s sake, we have separated the repair history by each ring· On June 26, 2015, you purchased a 1ct total diamond weight engagement ring with an emerald cut diamond and double halo at our [redacted] storeThe ring was sent to our repair shop to be sized to a 7.5.o On June 30, 2015, the ring was sent to our repair shop from our [redacted] store to be size to a 7.25.o On July 3, 2015, the ring was sent to our repair shop to have sizing bumps put on the inside of the ringo On August 9, 2015, your ring was sent to our shop to be sized to and to tighten a diamondo On December 24, 2015, our repair shop tightened one diamondo On June 29, 2016, our repair shop rhodium plated your ring· On June 25, 2015, you purchased a men’s 1ct diamond wedding band at our [redacted] storeOn June 26, 2015, the band was sized to a and engraved.o On July 3, 2015, our [redacted] store’s shop put sizing bumps in the shanko On January 21, 2016, a new half-shank was added to the band at no chargeo On March 9, 2016, our shop re-stamped the band and re-polished the brush finish of the bandAccording to our records, you contacted our Guest Relations Department on January 12, regarding the interest on your accountA supervisor rebated $in finance fees as a customer serviceOn July 29, 2016, you contacted our Guest Relations Department and expressed dissatisfaction that you had attempted to return your rings a week after you purchased them but you were told you could not because it was sized and engravedAt this point your complaint was forwarded to a case specialist who contacted you and you explained that the rings had also been repaired without your permission and you were dissatisfied with their appearance We appreciate the importance of your wedding jewelry to you and your husband and understand your distress when problems arise with your special ringsUnfortunately, we could not locate documentation of the unauthorized repairsHowever, we understand that our store manager compensated you with a $account credit for this errorDue to the length of time since the rings were purchased, we cannot honor your request for a refundBoth rings are still available in our company and we can replace your rings if your originals have not been repaired back to your satisfactionAs you have stated, our Guest Relations Department has authorized an exchangeAlthough you have requested an indefinite amount of time to exchange the rings, we have limited this to six months As additional compensation, we are crediting your account $for its current balanceThank you for your patronage with our companyWe apologize for your frustration and inconvenience you have experienced in this matter Sincerely, Vicki C.Resolution Specialist cc: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2015/12/28) */ December 28, Dear Mrs***: Thank you for contacting us with your concerns regarding the quality of your necklaceWe investigated your concerns regarding your necklace and found that on December 27, a representative in the Customer Care Department gave permission for the chain to be replaced at the storeIf this information is not correct, please let us know We apologize for your dissatisfaction in this matter and hope that you will continue shopping with Kay Jewelers Sincerely, Vicki C Resolution Specialist cc: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2015/09/18) */ September 18, [redacted] Dear Ms [redacted] : We appreciate the opportunity to respond to your concerns regarding your engagement ring and the service you received from our companyWe take our guests' concerns regarding the service we provide very seriously and have forwarded the issues you have related to the district manager over the store and the supervisor of the Customer Care representative mentionedThey will investigate further and take the needed remedial action with those involved to prevent a reoccurrence We recognize the sentimental value of your special ring to you and understand your distress in this matterWe have policies and procedures in place to care for our customers' jewelry while it is in our possessionUnfortunately, human error can still occurAs stated on our repair tickets if an item is lost or damaged during repair, replacement merchandise of similar value is givenOur store manager attempted to follow this procedure when she offered a replacement ring while you were in our storeWe regret that this distressed you further According to our records, we recovered your original ring and the purchaser returned it for a refundWe are sorry that this incident caused you to lose faith in our company and to end your business relationship with our companyWe hope that in the future you may come to change your opinion of Kay Jewelers We apologize for your frustration and the inconvenience you experienced in this matter Sincerely, Vicki C [redacted] Resolution Specialist cc: Revdex.com

I am rejecting this response because:I was sold a diamond that I did not look at prior under the microscope As a reliable company you should always make sure the customer knows what they are purchasing I am not a diamond expert (Kays is) therefore they should have explained to me what type of diamond I was getting I feel that I have been taken advantage of since the [redacted] store is not profitable, this is the exact words from Ken's mouth I will take ownership that I did not ask to look under the microscope however I did come back to the store on numerous occasions to discuss my options On 05/15/2016, my husband and I stopped in (since it was before my days to return the diamond) to discuss our options Kourtney (see attached business card) said she would help me She said she sent an email to get my diamond back that I traded in - my husband and I watched her do this I told her that I wanted a full refund and I wanted my diamond back She said that she would work with me to see if she can find a diamond with the quality I wanted I said that I am almost to my days and Kourtney said if I am going to exchange it, I have days to do that Kourtney provided me with her cell phone number because my husband and I had been in several times previously and Ken never returned any of my phone callsKourtney did send me one text message saying that she was still looking, this was the next day I went back to the store and was told my only option would be to upgrade my diamond (and spend twice as much), this is not an option I want a diamond that is a better quality or the diamond back that I traded in with a full refund for the diamond I purchased Kay's is not holding up their end of the agreement, that 1, Kourtney said and what Kay's service agreement is

Initial Business Response / [redacted] (1000, 10, 2015/11/17) */ November 17, Dear Ms [redacted] : We appreciate the opportunity to respond to your concerns about the service you have received from our company regarding repair work on your anniversary bandsWe have forwarded your service complaint to the district manager over the Design and Service Center that repaired your bandHe will investigate what occurred and take the needed remedial action with those involved to prevent a reoccurrence We reviewed the repair history of your ring and found the details you listed of repair dates and information to be correctIn addition, we found that you contacted the Revdex.com about your concerns with your anniversary band with the peridot and sapphire gemstones in January on Case # [redacted] As you have stated, the band was replacedA return was not authorized because the original ring was purchased in Our records indicate that since you exchanged the band with a different style on September 2, 2013, there was a repair to replace a diamond in In May and October 2015, your band was damaged twice beyond repair while at our repair shopWe deeply regret that this happenedWe have procedures in place to protect our guests' jewelry while it is in our possessionUnfortunately, human error can still occurAs is printed on our repair slips, when an item is damaged beyond repair while in our shop, we replace it with like or similar merchandiseWe replaced your ring with the same style after the May incident We understand the importance of your anniversary band to you and recognize your distress with the issues you had with the original band compounded with the required replacement of your band twice during a few month timeframeWhile we recognize that these are unusual circumstances, we would not make an exception to our return policy in this situationAccording to our records, your new ring has arrived at the store and it is currently being soldered to your engagement ringFor compensation, we are mailing a $Kay Jewelers gift card to you We apologize for the inconvenience and the frustration that you have experienced in this matter Sincerely, Vicki C Resolution Specialist cc: Revdex.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/11/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) While I appreciate that the company is willing to compensate for our troubles and disappointments - it in no way gets me the original ring I was given from my husband nor a ring that I can trust to last me for years to comeIn circumstances as extreme as these, exceptions should be made to do the right thingI appreciate the gift card, but in all reality, it should be for at least the amount of my original ring if not the entire amount we spent between the ringsUnfortunately, I've gotten the same response (NO RETURN) from different individuals at this company and I don't foresee minds being changedThis is unfortunate and has caused me to tell EVERYONE I know to avoid Kay Jewelers at all costsAnd I will continue to do so now that I know they are unwilling to make things truly RIGHTI am looking into small claims court options at this point and will determine which actions to take next if Kay cannot remedy this fully Final Business Response / [redacted] (4000, 14, 2015/12/03) */ December 3, Dear Ms [redacted] : Thank you or contacting us again with your concernsWhile we understand your distress, your rebuttal does not contain new information for us to reconsider our responseTherefore, we stand by our policy to replace lost or damaged merchandise as stated on our repair tickets We apologize for your continuing dissatisfaction in this matter Sincerely, Vicki C Resolution Specialist cc: Revdex.com

Initial Business Response / [redacted] (1000, 10, 2015/11/02) */ November 2, Dear Ms [redacted] : Thank you for contacting us with your concerns regarding the service you received at the [redacted] Jared Vault store We located a receipt for the purchase of a 1ct certified Leo diamond solitaire ring on July 31, for $6,Unfortunately, we were not able to locate a receipt for the Neil Lane ring or yellow diamonds you referred to in your complaint under your nameCould you please provide a copy of the receipt or the name of the purchaser as it appears on your receipt? Thank you for your assistance Sincerely, Vicki C Resolution Specialist cc: Revdex.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/11/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I just exchanged the ring due to the incorrect sizesI am paying my account with it on there so I know it is in the system Final Business Response / [redacted] (4000, 14, 2015/11/11) */ November 11, Dear Ms [redacted] : Thank you for providing a receipt showing your husband's name listed as the purchaser on the exchangeWe were able to locate the following " On July 31, 2015, you financed the purchase of a 1ct certified Leo diamond solitaire ring on your credit accountYou received $1,in Jared Vault Rewards Certificates o During July 31, to August 2, 2015, we offered our customers a rewards program that gave a $coupon on a future purchase for every $spentThe certificates can be used singly or in bulk during the redemption period of July 31, to December 24, toward a purchase in store or onlineThe coupons are to be redeemed in the same manner in which they were earned, that is, you may redeem each $coupon for merchandise that is at least $ " In August 2015, your husband exchanged the Leo ring for a Neil Lane ringThe difference in price was financed on his credit account " A special order for a Neil Lane ring in your size was placed August 22, " On October 16, 2015, you received the Neil Lane ring was special ordered in your sizeWith the exchange for the new ring, you received $1,in Jared Rewards Certificates o During October 9, to October 22, 2015, we offered our customers a rewards program that gave a $coupon on a future purchase for every $spentThe certificates can be used singly or in bulk during the redemption period of October 9, to December 24, toward a purchase in store or onlineThe coupons are to be redeemed in the same manner in which they were earned, that is, you may redeem each $coupon for merchandise that is at least $ We regret any misunderstanding that occurred about our rewards couponsBecause of the length of time since your purchase in July, we are unable to confirm what was said at the time of purchaseThe terms and conditions for the rewards program are printed on the certificates and are on signs in our stores As stated in your complaint, you were informed that the Neil Lane ring could not be customized as you wanted or sized in-store on the same day it was special ordered in your size On August 22, At that time, your ring was still within its thirty-day return period and eligible for return if you desiredYou agreed to the special order with the understanding that it would be two months before arrivalTherefore, we cannot honor your request for a refund We apologize for your dissatisfaction in this matter Sincerely, Vicki C Resolution Specialist cc: Revdex.com Final Consumer Response / [redacted] (4200, 16, 2015/11/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) When I look at this ring on my finger I don't think of the years of marriage my husband wanted to show for itI think of how this company lied to me and took advantage of someone not knowing every detail about ringsYour employee lied to me and deceived me in so many ways, and that is just OK? I want nothing more to do with Jared ever I want you to return my ring along with my money and credit of the ring I returned worth $Jared has made this a nightmare experienceIf jared truly cared about their customers they would make sure they are happy at the end of the day

January 10, Dear [redacted] ***: Thank you for contacting us again with your online delivery concernsWe are sorry if there was any confusion with the placement of our shipping information on our website The holidays are a busy time of the yearOur delivery schedule is computerized and as previously stated the time of the day the order is made can factor into which business day the order is shipped outWe regret that our shipping schedule did not meet your needs but we are happy to hear that you were able to take advantage of our free next day delivery option to your relative’s home which was not available for store deliveriesAccording to our records, the package was delivered on December 16, as requested We apologize for your continuing dissatisfaction in this matter Sincerely, Vicki CResolution Specialist cc: Revdex.com

July 27, Dear Mr [redacted] : Thank you for contacting us again with your payment concernsWe have attached your April billing statement which states to avoid interest charges the balance of $1,needed to be paid by May 17, The minimum payment of $was paid and the remaining balance accrued interestIn addition, when our representative converted your account to our Month Finance Plan, she stated that the no interest portion ended in May We hope the above information clarifies mattersWe apologize for your continuing dissatisfaction in this matter Sincerely, Vicki CResolution Specialist