[redacted] is correct that a mistake was made, and she was given the wrong key to the home Certainly this was not intentional, but a mistake did occur Upon discovering that the key did not work [redacted] called the office just as she stated We did not have someone immediately accessible to deliver the proper key to her and offered her the ability to return to the office to pick it up if that would helpUnfortunately, that is when [redacted] became hostile and began yelling at our office staff She didn’t give anyone the opportunity to try and figure out the best possible solution, she simply yelled at us stating that “she was fine, she’d figure it out or pick up the key later” and hung up on our staff I received her voicemail message and asked our staff what the issue was I was told what had happened and that they had spoken with her and that she said she would come get the key the next day While this certainly wasn’t our desire we were not given the opportunity to come up with another solution with her based on her hostility On the 8th [redacted] returned to the office to get the proper key She was both aggressive and disrespectful, actually pushing her way to the back of our building and entering my office while I had no idea of her arrival She began be raiding me for not getting the proper key and telling me how terrible the company was While her hostility caught me off guard, I explained to her that she stated she would come get the key later and hung up on us Based on her desire to get the key later and our inability to speak with her because she hung up on us, we were not able to offer another solution Should [redacted] wish to provide me with the invoice from the moving company having to reschedule I would be glad to consider it
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Although upset, I never presented myself in a hostile fashion towards anyone representing [redacted] ** Signature, in person or via phoneI was offered one resolution to the problem [redacted] signature created, and that was to come back to the office for the correct keysContrary to their reply, [redacted] Signature did not offer any assistance, at any point of contact I had with themI waited two business days for a return calI from the property managerI see that [redacted] is not interested in taking full blame over their negligence by trying to place the creation of the problem back on me, the consumer and my alleged behaviorIn which, as described in their response is very much exaggerated [redacted]
[redacted] is correct that a mistake was made, and she was given the wrong key to the home Certainly this was not intentional, but a mistake did occur Upon discovering that the key did not work [redacted] called the office just as she stated We did not have someone immediately accessible to deliver the proper key to her and offered her the ability to return to the office to pick it up if that would helpUnfortunately, that is when [redacted] became hostile and began yelling at our office staff She didn’t give anyone the opportunity to try and figure out the best possible solution, she simply yelled at us stating that “she was fine, she’d figure it out or pick up the key later” and hung up on our staff I received her voicemail message and asked our staff what the issue was I was told what had happened and that they had spoken with her and that she said she would come get the key the next day While this certainly wasn’t our desire we were not given the opportunity to come up with another solution with her based on her hostility On the 8th [redacted] returned to the office to get the proper key She was both aggressive and disrespectful, actually pushing her way to the back of our building and entering my office while I had no idea of her arrival She began be raiding me for not getting the proper key and telling me how terrible the company was While her hostility caught me off guard, I explained to her that she stated she would come get the key later and hung up on us Based on her desire to get the key later and our inability to speak with her because she hung up on us, we were not able to offer another solution Should [redacted] wish to provide me with the invoice from the moving company having to reschedule I would be glad to consider it
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Although upset, I never presented myself in a hostile fashion towards anyone representing [redacted] ** Signature, in person or via phoneI was offered one resolution to the problem [redacted] signature created, and that was to come back to the office for the correct keysContrary to their reply, [redacted] Signature did not offer any assistance, at any point of contact I had with themI waited two business days for a return calI from the property managerI see that [redacted] is not interested in taking full blame over their negligence by trying to place the creation of the problem back on me, the consumer and my alleged behaviorIn which, as described in their response is very much exaggerated [redacted]