Signature Properties

I apologize for any miscommunication from our office I did tell the owner that the contract could be read different ways and that I would be addressing that When I spoke to him he said that Michele had been communicating with him and keeping him in the loop He told me his frustration was that he expected the tenants to move in June 1, but they were actually moving in June It is our practice to send out the lease to the tenants for electronic signatures and have them send or bring the deposit in to the office Sometimes the lease is signed before the deposit is received, but the lease isn't ratified until the deposit is received and the lease signed So far as depositing the deposit to him electronically, I didn't realize our system wouldn't allow us to do that I believe I told him that I would have that done IF we could, but since we couldn't I did say we'd overnight it to make sure that he got it asap because I knew he mentioned he was concerned about paying his mortgage We have not gotten the deposit as of yet from the tenants but I will most definitely have it sent to him as soon as we do via overnight mail So far as meeting the tenants there isn't any reason why he cannot meet the tenants

From: [redacted] sans-serif;"> < [redacted] >Date: Tue, Aug 26, at 10:AMSubject: Complaint FiledTo: [email protected] I would like to inform you that the business has resolved my complaint -- ID # of [redacted] I received a email from [redacted] of the Revdex.com indicating that my complaint was sent to Signature Properties This prompted a response from Maryam B [redacted] owner of Signature Properties, stating that she will waive the balance that I supposedly owed for which they billed me Thank you for your help in this matter Sincerely, [redacted] ***

December 1, 2016Revdex.comNorth BroadwayStLouis MO 63102? RE:? ID # [redacted] ? To whom it may concern:? Your letter was received in my office on November 28, 2016.? ? One of Signature Properties’ real estate independent contractors, [redacted] ***, worked with Mr [redacted] in his purchase of [redacted] ***.I submit to you the following facts:? ? ? ? ? ? Mr [redacted] viewed the property.August 17, 2016:1.? ? ? ? ? ? Mr [redacted] was provided with a complete Seller’s Disclosure Statement for his review and acceptance, which he signed.2.? ? ? ? ? Subsequently, under Mr [redacted] ’s direction, Ms [redacted] prepared a written offer to purchase this property.? August 18, 2016:? ? ? ? ? ? ? ? ? ? ? The offer to purchase was accepted by the seller.August 25, 2016? ? ? ? ? ? ? ? ? ? ? A complete Property Inspection Report was completed by:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? [redacted] ***? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? [redacted] , Inspector? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? InterNACHI ID # [redacted] ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Phone [redacted] August 29, 2016? ? ? ? ? ? ? ? ? ? ? At the direction of Mr [redacted] , based on the findings of [redacted] ***, Ms [redacted] prepared a written Inspection Notice, asking the seller to complete electrical repairs and have the air conditioner serviced.September 1, 2016? ? ? ? ? ? ? ? ? ? ? The Inspection Notice was negotiated and resolved.? This file moved to closingSeptember 16, 2016? ? ? ? ? ? ? ? ? ? ? Mr [redacted] accompanied by Ms [redacted] and [redacted] , the seller’s agent, completed the final walk through and accepted the property.September 20, 2016? ? ? ? ? ? ? ? ? ? ? Mr [redacted] closed on his purchase of this property.November 18,? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Mr [redacted] contacted Ms [redacted] regarding his concern with the shower leaks.November 22,? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Ms [redacted] was able to contact the seller’s agent, [redacted] with [redacted] about the shower leaks, and provide her with an estimate Mr [redacted] had produced.? ? ? ? ? ? Ms [redacted] , the seller’s agent contacted the seller.? The seller responded “ She had used the shower quite often, and had never had a leakShe did not feel this was her responsibility to do any repairs, almost months after closing.”Since November 18, 2106, Mr [redacted] has called, texted and used social media to harass, bully, threaten and intimidate Ms [redacted] with racial and religious slurs and threats.Further, Mr [redacted] has used social media to publicly slander Signature Properties along with everyone associated with the company.November 30, 2016I received a call from Mr [redacted] with a threaten of legal action.It is my firm belief that Ms [redacted] and Signature Properties have done everything in our ability to properly represent Mr [redacted] in his purchase of his home.e

December 1, 2016RevDex.com211 North BroadwaySt. Louis MO 63102 RE: ID # [redacted] To whom it may concern: Your letter was received in my office on November 28, 2016. One of Signature Properties’ real estate independent contractors, [redacted] ***, worked... with Mr. [redacted] in his purchase of [redacted] ***.I submit to you the following facts: Mr. [redacted] viewed the property.August 17, 2016:1. Mr. [redacted] was provided with a complete Seller’s Disclosure Statement for his review and acceptance, which he signed.2. Subsequently, under Mr. [redacted] ’s direction, Ms. [redacted] prepared a written offer to purchase this property. August 18, 2016: The offer to purchase was accepted by the seller.August 25, 2016 A complete Property Inspection Report was completed by: [redacted] *** [redacted] , Inspector InterNACHI ID # [redacted] Phone [redacted] August 29, 2016 At the direction of Mr. [redacted] , based on the findings of [redacted] ***, Ms. [redacted] prepared a written Inspection Notice, asking the seller to complete electrical repairs and have the air conditioner serviced.September 1, 2016 The Inspection Notice was negotiated and resolved. This file moved to closingSeptember 16, 2016 Mr. [redacted] accompanied by Ms. [redacted] and [redacted] , the seller’s agent, completed the final walk through and accepted the property.September 20, 2016 Mr. [redacted] closed on his purchase of this property.November 18,2016 Mr. [redacted] contacted Ms. [redacted] regarding his concern with the shower leaks.November 22,2016 Ms. [redacted] was able to contact the seller’s agent, [redacted] with [redacted] about the shower leaks, and provide her with an estimate Mr. [redacted] had produced. Ms. [redacted] , the seller’s agent contacted the seller. The seller responded “ She had used the shower quite often, and had never had a leak. She did not feel this was her responsibility to do any repairs, almost 2 months after closing.”Since November 18, 2106, Mr. [redacted] has called, texted and used social media to harass, bully, threaten and intimidate Ms. [redacted] with racial and religious slurs and threats.Further, Mr. [redacted] has used social media to publicly slander Signature Properties along with everyone associated with the company.November 30, 2016I received a call from Mr. [redacted] with a threaten of legal action.It is my firm belief that Ms. [redacted] and Signature Properties have done everything in our ability to properly represent Mr. [redacted] in his purchase of his home.e...

We moved in October 1, and a week later we noticed the walkin shower floods the hall and closetA plumber came out and said it was not the plumbing but issues with tile stuck in the sheet rack and no water barrier

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear I had to contact Michelle to get every updateShe did not tell me until this week that the security deposit was not receivedMy mortgage is still not paidAgain everything is not being disclosed to me unless I am asking for itMichelle stated the tenants mailed it earlier this weekIt does not take this long to get to another location in the same state The question I have is why was there no follow up with the tenants setting expectations when the money should be mailedWhy was I not given any expectations?
Regards,
*** ***

Complaint: ***
I am rejecting this response because I had only lived in the home for not even days and I started noticing the water leaking into my closet and hallway! I had a plumber come out and check the plumbing it's not the plumbing, the entire walk in shower was not built correctly, therefore has to be removed and rebuilt! The sellers had to have known the shower leaked if they used the shower at all, the only way the closet and hallway are dry is because I am not using the shower! Also the sellers accepted a bid on the repair of the shower and now they are trying to say they didn't know there was a problem? You want to talk about getting bullied I'm the one who is fresh into a home with a family, and here you have a real estate company that makes God knows how much money, and a seller who is obviously well off also! Yes I did get up on social media, text messages and calls being irrational only because I'm being done wrong and nothings being done about it still.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because I had only lived in the home for not even days and I started noticing the water leaking into my closet and hallway! I had a plumber come out and check the plumbing it's not the plumbing, the entire walk in shower was not built correctly, therefore has to be removed and rebuilt! The sellers had to have known the shower leaked if they used the shower at all, the only way the closet and hallway are dry is because I am not using the shower! Also the sellers accepted a bid on the repair of the shower and now they are trying to say they didn't know there was a problem? You want to talk about getting bullied I'm the one who is fresh into a home with a family, and here you have a real estate company that makes God knows how much money, and a seller who is obviously well off also! Yes I did get up on social media, text messages and calls being irrational only because I'm being done wrong and nothings being done about it still.
Sincerely,
*** ***

December 1, 2016Revdex.comNorth BroadwayStLouis MO 63102? RE:? ID #***? To whom it may concern:? Your letter was received in my office on November 28, 2016.? ? One of Signature Properties’ real estate independent contractors, *** ***, worked
with Mr*** in his purchase of *** *** *** *** ** ***.I submit to you the following facts:? ? ? ? ? ? Mr*** viewed the property.August 17, 2016:1.? ? ? ? ? ? Mr*** was provided with a complete Seller’s Disclosure Statement for his review and acceptance, which he signed.2.? ? ? ? ? Subsequently, under Mr***’s direction, Ms*** prepared a written offer to purchase this property.? August 18, 2016:? ? ? ? ? ? ? ? ? ? ? The offer to purchase was accepted by the seller.August 25, 2016? ? ? ? ? ? ? ? ? ? ? A complete Property Inspection Report was completed by:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? *** *** ***? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? *** ***, Inspector? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? InterNACHI ID #***? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Phone ***August 29, 2016? ? ? ? ? ? ? ? ? ? ? At the direction of Mr***, based on the findings of *** *** ***, Ms*** prepared a written Inspection Notice, asking the seller to complete electrical repairs and have the air conditioner serviced.September 1, 2016? ? ? ? ? ? ? ? ? ? ? The Inspection Notice was negotiated and resolved.? This file moved to closingSeptember 16, 2016? ? ? ? ? ? ? ? ? ? ? Mr*** accompanied by Ms*** and *** ***, the seller’s agent, completed the final walk through and accepted the property.September 20, 2016? ? ? ? ? ? ? ? ? ? ? Mr*** closed on his purchase of this property.November 18,? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Mr*** contacted Ms*** regarding his concern with the shower leaks.November 22,? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Ms*** was able to contact the seller’s agent, *** *** with *** *** *** *** about the shower leaks, and provide her with an estimate Mr*** had produced.? ? ? ? ? ? Ms***, the seller’s agent contacted the seller.? The seller responded “ She had used the shower quite often, and had never had a leakShe did not feel this was her responsibility to do any repairs, almost months after closing.”Since November 18, 2106, Mr*** has called, texted and used social media to harass, bully, threaten and intimidate Ms*** with racial and religious slurs and threats.Further, Mr*** has used social media to publicly slander Signature Properties along with everyone associated with the company.November 30, 2016I received a call from Mr*** with a threaten of legal action.It is my firm belief that Ms*** and Signature Properties have done everything in our ability to properly represent Mr*** in his purchase of his home.e

December 1, 2016Revdex.com211 North BroadwaySt. Louis MO 63102 RE:  ID #[redacted] To whom it may concern: Your letter was received in my office on November 28, 2016.   One of Signature Properties’ real estate independent contractors, [redacted], worked...

with Mr. [redacted] in his purchase of [redacted].I submit to you the following facts:            Mr. [redacted] viewed the property.August 17, 2016:1.       Mr. [redacted] was provided with a complete Seller’s Disclosure Statement for his review and acceptance, which he signed.2.      Subsequently, under Mr. [redacted]’s direction, Ms. [redacted] prepared a written offer to purchase this property.  August 18, 2016:            The offer to purchase was accepted by the seller.August 25, 2016            A complete Property Inspection Report was completed by:                        [redacted]                        [redacted], Inspector                        InterNACHI ID #[redacted]                        Phone [redacted]August 29, 2016            At the direction of Mr. [redacted], based on the findings of [redacted], Ms. [redacted] prepared a written Inspection Notice, asking the seller to complete electrical repairs and have the air conditioner serviced.September 1, 2016            The Inspection Notice was negotiated and resolved.  This file moved to closingSeptember 16, 2016            Mr. [redacted] accompanied by Ms. [redacted] and [redacted], the seller’s agent, completed the final walk through and accepted the property.September 20, 2016            Mr. [redacted] closed on his purchase of this property.November 18,2016                         Mr. [redacted] contacted Ms. [redacted] regarding his concern with the shower leaks.November 22,2016                                         Ms. [redacted] was able to contact the seller’s agent, [redacted] with [redacted] about the shower leaks, and provide her with an estimate Mr. [redacted] had produced.            Ms. [redacted], the seller’s agent contacted the seller.  The seller responded “ She had used the shower quite often, and had never had a leak. She did not feel this was her responsibility to do any repairs, almost 2 months after closing.”Since November 18, 2106, Mr. [redacted] has called, texted and used social media to harass, bully, threaten and intimidate Ms. [redacted] with racial and religious slurs and threats.Further, Mr. [redacted] has used social media to publicly slander Signature Properties along with everyone associated with the company.November 30, 2016I received a call from Mr. [redacted] with a threaten of legal action.It is my firm belief that Ms. [redacted] and Signature Properties have done everything in our ability to properly represent Mr. [redacted] in his purchase of his home.e...

I apologize for any miscommunication from our office.  I did tell the owner that the contract could be read 2 different ways and that I would be addressing that.  When I spoke to him he said that Michele had been communicating with him and keeping him in the loop.  He told me his...

frustration was that he expected the tenants to move in June 1, but they were actually moving in June 15.  It is our practice to send out the lease to the tenants for electronic signatures and have them send or bring the deposit in to the office.  Sometimes the lease is signed before the deposit is received, but the lease isn't ratified until the deposit is received and the lease signed.  So far as depositing the deposit to him electronically, I didn't realize our system wouldn't allow us to do that.  I believe I told him that I would have that done IF we could, but since we couldn't I did say we'd overnight it to make sure that he got it asap because I knew he mentioned he was concerned about paying his mortgage.  We have not gotten the deposit as of yet from the tenants but I will most definitely have it sent to him as soon as we do via overnight mail.  So far as meeting the tenants there isn't any reason why he cannot meet the tenants.

From: [redacted]
sans-serif;"> <[redacted]>Date: Tue, Aug 26, 2014 at 10:38 AMSubject: Complaint FiledTo: [email protected]
I would like to inform you that the business has resolved my complaint -- ID # of [redacted].  I received a email from [redacted] of the Revdex.com indicating that my complaint was sent to Signature Properties.  This prompted a response from Maryam B[redacted] owner of Signature Properties, stating that she will waive the balance  that I supposedly owed for which they billed me.  Thank you for your help in this matter.
Sincerely,
 
[redacted]
[redacted]