Dear Sir or Madam:I'm writing in response to the above referenced complaint submitted by Mr [redacted] I am the general manager ofSignature Paving Services and I respectfully disagree with Mr [redacted] 's assertionsI believe we have met and exceededthe terms of our agreement and request you consider the following responses to his statements: In his letter, Mr [redacted] asserts that we installed crack sealant "in places I did not agree to making the surface lookawful", suggesting that we agreed to sea l some cracks and not othersI have no record of him making such a distinction,and I am unclear as to how he would have delineated some "places" for crack sealant and not others as he was notpresent at the time of the estimateMr [redacted] contacted us by phone to inspect the property and submit a pavementmaintenance proposalWe fulfilled that request and he executed a contract including 2,sqfeet of sea lcoat and upto linear feet of crack sealantAdditionally, Mr [redacted] was provided our terms which clearly state the contractedscope of work is the entire agreement between us and that no verbal or implied actions are includedMy staffperformed the work exactly as contracted With regards to Mr [redacted] 's claim the sealant was "applied lightly" in certain areas, it's important to note the actualproduct applied to his pavement exceeded the manufacturer's recommended application rate by 17.5%This makes alight application in isolated areas unlikely, and subsequent inspection of the finished surface bears this out On a final note, Mr [redacted] states "Signature Paving gave no solutions"In fact, we offered to return at no charge toimprove two small areas he identifiedWe also provided written intent to "make every reasonable effort to improveyour experience with Signature Paving" and that Signature Paving is "very interested in making you happy".Unfortunately, Mr [redacted] abruptly discontinued our discussions when asked to clarify his request that we re-seal theentire driveway multiple times at no additional cost to him I hope my responses to Mr [redacted] 's assertions are received as amicable and objectiveI also hope he reinitiates ourdiscussions and will consider all rea sonable efforts to address his concernsPlease don't hesitate contact me withquestions or if you require additional information Kind Regards, Storr N***, General ManagerSignature Paving Services, Inc ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
Dear Sir or Madam:I'm writing in response to the above referenced complaint submitted by Mr [redacted] I am the general manager ofSignature Paving Services and I respectfully disagree with Mr [redacted] 's assertionsI believe we have met and exceededthe terms of our agreement and request you consider the following responses to his statements: In his letter, Mr [redacted] asserts that we installed crack sealant "in places I did not agree to making the surface lookawful", suggesting that we agreed to sea l some cracks and not othersI have no record of him making such a distinction,and I am unclear as to how he would have delineated some "places" for crack sealant and not others as he was notpresent at the time of the estimateMr [redacted] contacted us by phone to inspect the property and submit a pavementmaintenance proposalWe fulfilled that request and he executed a contract including 2,sqfeet of sea lcoat and upto linear feet of crack sealantAdditionally, Mr [redacted] was provided our terms which clearly state the contractedscope of work is the entire agreement between us and that no verbal or implied actions are includedMy staffperformed the work exactly as contracted With regards to Mr [redacted] 's claim the sealant was "applied lightly" in certain areas, it's important to note the actualproduct applied to his pavement exceeded the manufacturer's recommended application rate by 17.5%This makes alight application in isolated areas unlikely, and subsequent inspection of the finished surface bears this out On a final note, Mr [redacted] states "Signature Paving gave no solutions"In fact, we offered to return at no charge toimprove two small areas he identifiedWe also provided written intent to "make every reasonable effort to improveyour experience with Signature Paving" and that Signature Paving is "very interested in making you happy".Unfortunately, Mr [redacted] abruptly discontinued our discussions when asked to clarify his request that we re-seal theentire driveway multiple times at no additional cost to him I hope my responses to Mr [redacted] 's assertions are received as amicable and objectiveI also hope he reinitiates ourdiscussions and will consider all rea sonable efforts to address his concernsPlease don't hesitate contact me withquestions or if you require additional information Kind Regards, Storr N***, General ManagerSignature Paving Services, Inc ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***