Signature Auto Sales

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] First of all I did call you next day on [redacted] of October and complain about check engine light, and you made an appointment days after! I have txt messages with one of your employees that proves it was next day In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

MY NAME IS ROBERT D [redacted] I AM THE GENERAL MANAGER REPRESENTING SIGNATURE AUTO SALESI HAVE EMAILED YOU DOCUMENTS SHOWING THAT [redacted] STATEMENTS ARE FAILS [redacted] DID PURCHASE A VEHICLE FROM SIGNATURE AUTO SALES ON OCT[redacted] AND SHE WAS VERY HAPPY, SHE ALSO DID CALL A WEEK LATER AND STATED THAT A CHECK ENGINE LIGHT CAME ON WE HAD MADE AN APPOINTMENT WITH HER TO COME IN AT HER EARLIEST CONVENIENCETHE DATE WAS SET FOR OCT [redacted] SHE CAME IN THERE WAS CHECK ENGINE LIGHT ON, THE MECHANIC CHECKED HER CAR AND SAID THEY WILL TAKE CARE OF THE ISSUETHE REPAIR SHOP ISSUED A LOANER CAR TO HER WHICH WAS A FOR ESCAPE AT NO CHARGE TO HER [redacted] VEHICLE WAS READY TO GO ON OCT [redacted] AT NO CHARGE TO [redacted] ***IN THE EMAIL I SENT OVER YOU WILL SEE A BILL OF SALE, A CERTIFICATION OF THE VEHICLE THAT WE GAVE HER AT NO COST AND SHE HAS A COPY OFWHICH IS A MONTHS MILES WARRANTY WHICHEVER COMES FIRSTAN INVOICE FROM THE MECHANIC SHOP STATING HOW MUCH TO REPAIR HER VECHILE, AT NO EXPENSE TO HERALSO A SIGNED RECEIPT FROM [redacted] SHOWING THAT SHE DID GET A LOANER VEHICLE FROM THE MECHANIC SHOP WITH HER SIGNATURE AT THE BOTTOM WITH THE DATE ON TOP, ALSO AT NO EXPENSE TO HERI JUST DON'T UNDERSTAND WHY WOULD SHE MAKE THESE STATEMENTS AFTER WE TOOK CARE OF HER, AND WE HAVE THE SIGNED DOCUMENTSIF YOU WOULD LIKE ANY FURTHER INFORMATION OR HAVE ANY QUESTIONS I CAN BE REACHED AT [redacted] THANK YOU FOR YOUR TIME.ROBERT D [redacted] GENERAL MANAGER

Review: Hello, my name is [redacted], I resent Ly purchased a car Audi A4 2008 . The next day after check engine light went on.I called the diller and brought my car back, they tried and filed to fix issue and 2 days after check engine light went back on again. I called them and asked to return the car as I'm very unhappy and disappointed with quality and the condition. Their response was they don't care I can take them to cort they won't give me money back. They said I can keep taking car to macanic as long I have warranty after that I'm on my own or I can buy extended warranty from them. Given all this I find it necessary to filed a complaint against this busses establishment. Please help and guide me though the complain process as I do not wish this experience to continue with any other consumer .

If u need to contact me pls feel free at any time [redacted]

Sincerely [redacted]Desired Settlement: Refund

Business

Response:

MY NAME IS ROBERT D[redacted] I AM THE GENERAL MANAGER REPRESENTING SIGNATURE AUTO SALES. I HAVE EMAILED YOU DOCUMENTS SHOWING THAT [redacted] STATEMENTS ARE FAILS. [redacted] DID PURCHASE A VEHICLE FROM SIGNATURE AUTO SALES ON OCT.** 2015 AND SHE WAS VERY HAPPY, SHE ALSO DID CALL A WEEK LATER AND STATED THAT A CHECK ENGINE LIGHT CAME ON WE HAD MADE AN APPOINTMENT WITH HER TO COME IN AT HER EARLIEST CONVENIENCE. THE DATE WAS SET FOR OCT[redacted] 2015. SHE CAME IN THERE WAS CHECK ENGINE LIGHT ON, THE MECHANIC CHECKED HER CAR AND SAID THEY WILL TAKE CARE OF THE ISSUE. THE REPAIR SHOP ISSUED A LOANER CAR TO HER WHICH WAS A 2015 FOR ESCAPE AT NO CHARGE TO HER. [redacted] VEHICLE WAS READY TO GO ON OCT. ** 2015 AT NO CHARGE TO [redacted]. IN THE EMAIL I SENT OVER YOU WILL SEE A BILL OF SALE, A CERTIFICATION OF THE VEHICLE THAT WE GAVE HER AT NO COST AND SHE HAS A COPY OF. WHICH IS A 3 MONTHS 3000 MILES WARRANTY WHICHEVER COMES FIRST. AN INVOICE FROM THE MECHANIC SHOP STATING HOW MUCH TO REPAIR HER VECHILE, AT NO EXPENSE TO HER. ALSO A SIGNED RECEIPT FROM [redacted] SHOWING THAT SHE DID GET A LOANER VEHICLE FROM THE MECHANIC SHOP WITH HER SIGNATURE AT THE BOTTOM WITH THE DATE ON TOP, ALSO AT NO EXPENSE TO HER. I JUST DON'T UNDERSTAND WHY WOULD SHE MAKE THESE FALSE STATEMENTS AFTER WE TOOK CARE OF HER, AND WE HAVE THE SIGNED DOCUMENTS. IF YOU WOULD LIKE ANY FURTHER INFORMATION OR HAVE ANY QUESTIONS I CAN BE REACHED AT [redacted]. THANK YOU FOR YOUR TIME.ROBERT D[redacted] GENERAL MANAGER

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

First of all I did call you next day on ** of October and complain about check engine light, and you made an appointment 10 days after! I have txt messages with one of your employees that proves it was next day

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

MY NAME IS ROB D[redacted] I AM THE GM FROM SIGNATURE AUTO SALES. I SPOKE TO [redacted] ABOUT HER COMPLAINT IN REGUARDS TO HER CAR NOT STARTING. I ASKED [redacted] IF SHE HAD SPOKE TO THE MECHANIC NORMAN S[redacted] FROM RACING RESULTS IN REGUARDS TO THIS ISSUE BECAUSE HE HAD WORKED ON HER CAR PREVIOUSLY. [redacted] INFORMED ME THAT SHE WAS WAITING FOR A CALL BACK FROM HIM. I DID NOT HEAR BACK FROM [redacted] IN REGUARDS TO THIS ISSUE. I RECEIVED AN EMAIL FROM THE Revdex.com IN REGUARDS TO [redacted] ISSUE. I PERSONALLY WENT TO THE MECHANIC MYSELF AND SPOKE TO THE MANAGER NORMAN S[redacted] TO GET INFORMATION OF WHAT WAS GOING ON WITH [redacted] VEHICLE. NORMAN S[redacted] INFORMED ME THAT HE SPOKE TO [redacted] AND THE REASON FOR HER CAR NOT STARTING WAS BECAUSE [redacted] LEFT HER LIGHTS OVERNIGHT AND HER CAR BATTERY DIED. MR. S[redacted] INFORMED ME THAT [redacted] MADE AN APPOINTMENT WITH RACING RESULTS BECAUSE HE VEHICLE NEEDS TO BE REPROGRAMMED AFTER THE BATTERY DIES. EVERYTHING THAT IS BEING DONE TO [redacted] VEHICLE IS AGAIN AT NO CHARGE.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

How come mechanics can tell u the reason that my car does not start if he even didn't see the car yet? Is that a jo ke everything y wrote? Norman didnt even asked me what is wrong with a car he just scheduled an appointment. I'm waiting on call from your owner, I was told he will be there today. I have a car for not even 2 mounth and it already had so many problems, what am I gonna do when warranty will expire, the car is broken each part of it has problem, and had since the beginning, I called Robert D[redacted] over 25 times past week never got a call back, so what do I have to do with a broken car, which is not payed off?