Sign Shop Express

Initial Business Response /* (1000, 7, 2015/07/09) */
From: EC
Date: Wed, Jul 8, at 10:PM
Subject: *** ***
To: ***@chicago.Revdex.com.org
Cc: Ed ***
Case# XXXXXXXX
On January 25th I was called to Mr***'s officeHe wanted some window lettering and a sign made
that he was going to install himself over his front doorI explained the over thdoor sign needed a city permit and I would not install it without oneHe said he'd just put it up himself without a permitHis choiceHe had no layout, no written info at all just what he verbally gave me to write down and asked me to send him a layout which I didMy policy is to do the first layout at no charge and maybe the second if corrections are neededThe corrections I prefer to have the client come in to save time all around and do these corrections together on on of my design computersHe was to busy and said just send it againI had very little guidance and was still not told that I had to follow *** Insurance guidelinesActually, I had to be a registered ***'s Insurance sign vendorAfter four layouts I realized he was just sending these layouts to ***'s and they were disapproving themThat's when I was told I had more forms to fill out an a page script of ***'s instructions to followMore layouts were needed and disapproved since the lettering had to be designed to fit his front window that had somekind of wooden treillis or lattice work on the inside of the window that the lettering had to match up withI asked Mr*** to measure the treillis and I received one measurement from him and one from the girl in his office and they were not the sameAnother trip for more measuring and more layouts that I still wasn't being paid forFinally I'm told that *** will only accept only one ***'s approved font even tho what I was using looked almost identical
At this point I asked Mr*** to supply the font which had to be purchased on line and he refusedHe told me to buy it for himAt this point I had done a dozen layouts, filled out forms and swapped many emails with ***'s Insurance and I was not going to proceed any further without money up front since I had no deposit on his sign work and I was not buying him his company's fontI sent him an email and told him I need to see a deposit of $to continue any work which would include his font purchase with any remaining funds to go towards any future sign work.April 1st he gave me a deposit of $so I continued on and fond his Company's font and bought it, and started doing more layouts to send to ***' Insurance which kept asking for more changesFinally ***'s approved it and I needed Mr*** to sign off on the layoutsI received his sign off May 6thI had three days left in the week and I was booked solid work wiseThe following week I was out of town so on May 19th I started working on his signswith a scheduled delivery date of May Actually, most of his lettering was ready to go May 21st, but not the larger over the door signThat would have been finished on Satthe 23rd
Friday, May 22nd, Mr *** calls me and was very impolite, unreasonable and told me to cancel his orderOne more day and he would have had all his signsAfter months of dealing with him and his corporate people he couldn't wait two and half weeks to get his signs completedThree weeks later he shows up in my shop demanding a refund of his deposit moneyI explained his deposit went towards the purchase of his corporate font, $125.00, and the rest went towards his sign work which was stated clearly in an email I sent to him on Friday, March 27thHe didn't like hearing about that emailHe turned foul mouthed, swearing and cussingIt appeared to me that his actions were becoming emotional and border line violentI thought he was going to have a heart attackI asked him to leave immediately but kept a portable phone in my hand in case I had to call the policeI made an incident report with our downtown *** *** office in case something happens to my store or my vehicles or me
I don't understand why this person was so unreasonableOne more day and he would have had his signsMost of his work was sitting on a work table right in front of him but he didn't careI've caught this drift from others in our downtown community to be careful around Mr***
After years of doing my sign work in this community I have never had a customer like this before
Thank You for your time,
** ***
Sign Shop Express
*** *** Ave
*** *** XXXXX
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 9, 2015/07/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Sign shop express was provided all of the specifications at our initial meeting and I also emailed them to him on several occasionshe was also provided examples of what the signs were to look likeHe did not take the time to read them and instead randomly made incorrect layoutsnot looking at the specified revisions from the last incorrect layout and not looking at the provided specifications
I informed him that I did not know which font he needed because there were several available on the internet for about $since I am not a printer/sign company and I am not familiar with he hardware/software he uses I should not be purchasing for him
On April 1, I gave Sign Shop Express the requested depositon April 15,I had to provide the window measurements to themI did not receive a revised layout until May 5, over months after he was contracted to do the signs
on 5/5/he was finally given approval to make the sigsOn May 26, the signs were not installed and that is when I called him to cancel the orderI have phone records to prove the date and time of the callAfter weeks of waiting and waiting and being told that it will be next week again and again I told him I did not want to wait any more and to cancel the orderonce I told him to cancel he then told me it would be ready that weeksince I heard that before I did not believe himNothing was produced and or delivered to meI went to his office to pick up my refundand then he informed me that he would not refund my money
Shortly after I gave him a deposit I learned he incorrectly designed a sign for a company across the street from my officehe was to remove and replace a sign and the sign that he produced did not fit the opening he then blamed the business owner because she helped with the designHe then repossessed her sign because she wouldn't pay for it
I do not know of Any company that is responsible for measuring and designing something that can turn around and 1) ask the owner to do their own measuring and 2) blame the customer when the they didn't do it right
After months of delays for $worth of signage I could not wait any longerIf he thinks this was unreasonable, I strongly disagree with definition of reasonable