Sign & Drive

Dear Ms [redacted] ,Attached you will find: A print out from [redacted] ( NHTSA ) - this will show that there was no open recall when Ms [redacted] purchased the [redacted] and it was reviewed with her at the time of purchase A print out from [redacted] that also shows there was no open recall at the time of purchase and it was reviewed with at the time of purchase A print out of the Maryland State Inspection report It is unfortunate that the vehicle required repairs, however, we must remember that a vehicle is a complex piece of machinery and parts may fail.As goodwill, I would be happy to provide Ms [redacted] with a letter of credit that can be used at Toyota of Bowie in the amount of $150.00.Thank you Rose B***Director of Customer Retention [redacted] ###-###-####

I am very sorry for the difficulty that [redacted] is experiencing We did not pick the cheapest option to repair his vehicle As goodwill, we paid for the engine to be replacedand Twin City Toyota is working to resolve this matter with [redacted] ***.Please feel free to contact me at ###-###-#### if you have any questions or need additional informationThank youRose B***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear [redacted] ,As customer goodwill, we did not charge [redacted] for the additional repairs that she said she did not authorize Please feel free to contact me at [redacted] if you have any questions on need additional information.Thank you for your time in this matterRose M B***Director of Customer RetentionRRR Automotive GroupReliable Responsible Respectful ***@RRRAUTOS.COM ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:NO! ! ! MSRP includes freight! If you give me a discount OFF the MSRP, the discounted price includes freight! Its not rocket science! Adding a disclaimer does NOT give you the license to mislead people.One of the things I had asked Rose to do was to refrain from using this kind of deceptive quotes but Willie was back to his old shenanigans again!I dont believe you guys are interested in mending your crooked ways! Regards, [redacted] ***

Good afternoon I spoke with [redacted] and apologized for our poor performance I assured him that we will use the feedback he provided to improve I sent him an e mail with my contact information and when he is ready to return for service I will introduce him to our Custer Relations Manager Jackie M [redacted] so she can work directly with [redacted] and make sure that he is properly taken care ofThank you Rose Rose *B [redacted] Director of Customer Retention RRR Automotive Group Reliable Responsible Respectful ***@RRRAUTOS.COM [redacted] Tell us why here

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: They did pick the cheapest option availableWe have contacted an attorney Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]The warranty paperwork I was given explicitly States that wear is coveredThe $spent was to avoid having to purchase tires laterHad the warranty stated that wear would be an issue I never would've never purchased it To change the terms after the fact and to exclude this information in the warranty information that you gave me is deceptive and shadyIn essence your stating that 70% wear is ok but or 90% is notThis is what needs to be in your warrantyI have puncture and road hazard in my car insurance policy and it doesn't cost $To resolve my issue honor my warranty and replace my tires and stop haggling about 10% of wear Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

From: [redacted] < [redacted] @***.com>Date: Sat, Dec 9, at 8:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: Revdex.com Toyota has compensated me and I am now happy Thanks-***

Dear [redacted] ,We are currently working with [redacted] *** We have provided authorization to install a used engine at our expense Once the repairs are completed, I will update the case with the final resolution.Thank youRose ** B***Director of Customer RetentionRRR Automotive GroupReliable Responsible Respectful ***@RRRAUTOS.COM ###-###-####