Siesta Tires and Custom Wheels

First of all I'm sorry that you were under the impression that you purchased or 10ply tires but we gave you a receipt and in the receipt it clearly states what you purchasedSecond,the tires were not defective,what happened to your tires is considered a road hazardWhen my employees tried to
explain you were aggressive and you were yelling at themI reviewed the cameras and I heard how you were reacting to what they were trying to explainMy employees were willing to sell you ply tires, the brand was firestone, at our cost, not charge you installation, nor tax just to help outYour vehicle does not call ply tires so I don"t understand how we are being dishonestIn your receipt it doesn't state that we sold you a 10ply tire and not install itSo you went somewhere else and spent so clearly there is a price difference from 10ply to plyWe tired to help but you refused My employees said they didn't need to be yelled at by youYou also said that you were going to go out of your way to burn the businessWe've been in business for so many years, the last thing that we would want to do is treat our customers with disrespect or dishonesty because we depend on our customersAgain, I apologize for the outcome of the situation