Sierra Pacific Windows

Revdex.com: The issue has been resolved [redacted] ***

Message: Regarding the attached complaintThe customer's products were delivered on Oct Unfortunately, the manufacturing of her product was delayed by one week, as this is our busiest time of yearWe have spoken to local management regarding responsiveness to customersOur Regional Manager for the Redondo Beach area provided the customer with a 3% discount for her trouble[redacted] [redacted] *** [redacted]

Phone response to Revdex.com: Consumer brought the phone back and they swapped it for a different unit. Consumer is now happy with the exchange

*** alleges their company had no way of switching the consumer without a security pin number that only the customer has access toHe alleges consumer started out on a monthly plan but the switch placed him on a daily usage planConsumer can go into any Boost Mobile location and request to switch
plan back to monthly plan for the $he was paying when the services were initiatedConsumer will retain the same carrier

*** alleges their company had no way of switching the consumer without a security pin number that only the customer has access toHe alleges consumer started out on a monthly plan but the switch placed him on a daily usage plan
Consumer can go into any Boost Mobile location and request
to switch plan back to monthly plan for the $he was paying when the services were initiatedConsumer will retain the same carrier

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me The delay was two weeks, not one week as stated by the company But I received most of the product (item was backordered another month)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com,Thank you for contacting Sierra Pacific Windows regarding [redacted] service complaint. We have been in contact with [redacted] and have ordered the items he has requested. We will have his service completed in the next couple of weeks. Please let me know what more is needed on our end, so...

that we can be sure that this matter is resolved and completed.Kind Regards, [redacted]Sierra Pacific Windows

Message: Regarding the attached complaint. The customer's products were delivered on Oct 8. Unfortunately, the manufacturing of her product was delayed by one week, as this is our busiest time of year. We have spoken to local management regarding responsiveness to customers. Our Regional...

Manager for the Redondo Beach area provided the customer with a 3% discount for her trouble.[redacted]
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Revdex.com:
The issue has been resolved.
[redacted]

Review: I ordered several windows and a door from Sierra Pacific. I contacted our rep on the day I was expecting delivery and he didnt respond. I called him again the next day and he said the delivery had been delayed. He said he would get back to me with a projected date but he never did. Eventually my contractor called him and he quoted a 1 week delay (which delays our project by one week but we can work with it). I had a bad feeling about it so I called the company directly and found that the order shows a 3 week delay! I contacted [redacted] ([redacted]) to get a clear explanation and update. I got the same response from him. He gave no explanation and no projected date. He said he would get back to me with a projected date within 2 hours but he never did. So here I stand with my entire remodel being delayed by Sierra Pacific Windows for some unknown amount of time (1 week? 3 weeks?!)Desired Settlement: Expedite delivery. Provide delivery date. Provide discount due to delay.

Business

Response:

Message: Regarding the attached complaint. The customer's products were delivered on Oct 8. Unfortunately, the manufacturing of her product was delayed by one week, as this is our busiest time of year. We have spoken to local management regarding responsiveness to customers. Our Regional Manager for the Redondo Beach area provided the customer with a 3% discount for her trouble.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. The delay was two weeks, not one week as stated by the company. But I received most of the product (1 item was backordered another month).

Review: Six months after we paid this company in full for new Windows & doors (which were fabricated defective), they still refuse to deliver All parts included I contract. This constitutes fraud.Desired Settlement: We are Reporting this fraud so this Co. Stops these illegal practices. We will be suing in court for all actual & Punitive Damages