Complaint ID: [redacted] Attn: [redacted] We (Climate Control Systems, Inc.) installed a heat pump system for Mr [redacted] on 7/12/It is true that Mr [redacted] has had a few problems with his system All have been repaired at no charge Water damage to the floor was discussed in I spoke to Mr [redacted] about it, and he was to let me know if damage had been irreversible I heard nothing from Mr [redacted] (regarding his floor) until this summer (9/21/16) when he had a clogged condensate drain We cleared the drain line (at no charge) as a courtesy - considering the history of his system This drain issue was not the result of workmanship, and could have been prevented with annual maintenance (filter changes, pan treatments, etc.), and Mr [redacted] was advised of such We offered Mr [redacted] a 2-year service agreement (at no charge) for his difficulties He seemed initially receptive Unfortunately, we have been unable to satisfy Mr*** We appreciate your assistance in resolving this situation, and hopefully we can retain a good customer Sincerely, [redacted] Owner – Climate Control Systems, IncLic# ***
Complaint ID: [redacted] Attn: [redacted] We (Climate Control Systems, Inc.) installed a heat pump system for Mr [redacted] on 7/12/It is true that Mr [redacted] has had a few problems with his system All have been repaired at no charge Water damage to the floor was discussed in I spoke to Mr [redacted] about it, and he was to let me know if damage had been irreversible I heard nothing from Mr [redacted] (regarding his floor) until this summer (9/21/16) when he had a clogged condensate drain We cleared the drain line (at no charge) as a courtesy - considering the history of his system This drain issue was not the result of workmanship, and could have been prevented with annual maintenance (filter changes, pan treatments, etc.), and Mr [redacted] was advised of such We offered Mr [redacted] a 2-year service agreement (at no charge) for his difficulties He seemed initially receptive Unfortunately, we have been unable to satisfy Mr*** We appreciate your assistance in resolving this situation, and hopefully we can retain a good customer Sincerely, [redacted] Owner – Climate Control Systems, IncLic# ***