Sierra Lending

Unfortunately, I had to take out a loan and I did know the insane consequence but knew I would be able to pay back quick... then coronavirus came. In such a rough time for everyone, they are extremely rude. I explained because all of this I would need a month to make a payment... they hung up on me and told me there was nothing they could do and I would continue to get phone calls. Verizon has them as a spam company for obvious reasons so it is super hard to get In touch with them. Never have I ever dealt with a company with zero sympathy and love to take advantage of people.

Dec4,

8/4/ Revdex.com of San Diego Viewridge Ave # San Diego, CA RE: Complaint ID: [redacted] , [redacted] L [redacted] To Whom It May Concern: We are in receipt of your email dated 8/3/regarding the complaint of [redacted] Thank you for the opportunity to respond Our accounting department has confirmed that a refund check of $was sent to Ms [redacted] on 7/8/The check was addressed as follows: [redacted] Street Apt # [redacted] CA [redacted] After reviewing this complaint, it appears that Ms [redacted] transposed two digits on her home address when she filled out her application with Sierra Lending We have voided that check and issued Ms [redacted] a new checkWe apologize for the delay and will be overnighting the new checkMs [redacted] should receive the new check on either 8/6/or 8/7/Please contact our office if you have not received the check by 8/8/ Regards, Sierra Lending cc: [redacted]

8/28/ Revdex.com Viewridge Ave, Ste San Diego, CA Re: [redacted] O [redacted] , Case Number [redacted] Dear Sir or Madam: We have mailed Ms [redacted] a copy of her contract with Sierra LendingIf you have further questions you can reach one of our customer service agents at 1-855- [redacted] Regards, Sierra Lending

DO NOT USE this lender! I have had lots of pay day loans and never experienced a company taking advantage of people like thisI borrowed$and have had payments of $taken from my account, over$900, so I thought I would call them to get my balance, should be about done, right? Nope, my balance is over$900!!!! Unless I pay more, my loan will not be paid off until 11/17, meaning I would pay about $to borrow $That is insane!!!!

I recently applied for a "payday loan" with Sierra Lending in Jan.26,for dollarsCustomer service agent advised me, to provide my bank account information and dollars every two weeks will be deduced from my banking accountIf, I decide to pay the account out, I will need to pay before the 26th of the month, before the loan is dueI attempted to call the company and pay my loan out and was placed on hold, without no one response from the companyI chose the " Apply for New Loan " opt and was told, that they could not tell me my balance and transfer to customer serviceNo one answered, and I attempted to call the company in March and AprilI call again, and chose the customer service opt and the " Apply for New Loan " opt and agent transferred me to another number and was advised, they were unable to provide me with any information, in regard to my accountAgent advised me to go online and email the companyI try that and the Site did not allowed my email to process I miss a payment April of this Month, and they finally called meI explained my attempts to reach them, and the agents became very rude and call me over times a dayI told them to correspond by mail and not to call me by phoneAgents told me they will continue to all me by phone I have paid this company at least dollars ,and I do not owe them anythingIn my opinion, the company ignore your attempts to pay your account out, so they DRAIN more money out of your account PLEASE advised" Sierra Lending" to stop calling my phone, and sent out mail only Thank You

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

7/29/ Revdex.com of San Diego Viewridge Ave # San Diego, CAA RE: ID# [redacted] , [redacted] L [redacted] To Whom It May Concern: We are in receipt of your letter dated 7/22/regarding the complaint of [redacted] Thank you for the opportunity to respond Ms [redacted] was well aware of how the finance fees are assessed on her loanThe terms were verbally explained to Ms [redacted] when she took out the loan, as well as explicitly detailed in the contract that she signedIn fact, Ms [redacted] contacted our representatives on 6/5/and scheduled a payment towards her principal balance for 6/10/In addition to being informed when she took out the loan, Ms [redacted] was advised via email on 6/23/that the finance fees are the minimum amount to be withdrawn on her due dates and that she must call at least three business days prior to her due dates in order to schedule payment arrangements on her principal balance We value Ms [redacted] 's business and regret to hear that she is dissatisfied with our servicesShort term credit is not an inexpensive way to borrow funds and is not suitable for long-term borrowing needsWe would like to work with Ms [redacted] to resolve the issueAfter reviewing her account, we have decided to waive Ms [redacted] 's remaining balance and close her accountIf you need further assistance you may reach one of our agents at 1-855-556- Regards, Sierra Lending

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below After speaking with Sierra to pay off my loan, I received a misleading document by email to authorize the payoff withdrawal (document was titled "Loan Application" - which was same as original to request loan in first place), as a result the document was not returned until I was able to reach Sierra by phone again, and while speaking with rep, document was re-sent to me (again titled Loan Application - but this time Step listed the payoff amount and date instead of original payment schedule to 2019)Due to Sierra's misleading document, I was charged another $Sierra loaned me $on February 21, Yes, I knew this was a short-term loan but NOT that the amount of interest would be $less than a month laterTo payoff, I first contacted Sierra on March (days from loan), then again on March (days after loan) - the dishonest/misleading practice leads to gouging people for even more moneyThis loan cost me almost the amount of the original loan in less than a month Regards, [redacted] ***

May 22, Re: [redacted] , SRA # [redacted] Dear Ms [redacted] , We are in receipt of your letter to the Revdex.com Sierra Lending Company, LLC values your business and regrets that you are dissatisfied with our services Short term lending is not an inexpensive way to borrow funds and is not suitable for long-term borrowing needsIn an effort to resolve this matter, we have waived the remaining balance due on your accountThe above referenced account with Sierra Lending has been paid in full as of May 22, If you have any further questions please call our office at [redacted] Regards, Sierra Lending Company, LLC

This the worse company to do business with .They have the worse customer service and do not care what so ever about there customers they continue to try to money out of my bank account early and give me dollars NSF fees after I told them over and over I don't get paid till Friday .Try several resources before you do bussiness with this companyThere rude and will give you NSF and don't care about it

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowcomplaint # [redacted] this is in response of sierra lending I read there letter but, they still missed the point when I signed up for the loan they did not fully go over the contract and especially about the interest rate which is ridiculous something needs to be done about that, not just me but other customers Regards, [redacted]

Do not use this companyI have been paying on a $loan since April 2015, ($every payday) and I still owe and it is now Nov

7/30/ Revdex.com of San Diego Viewridge Ave # San Diego, CA RE: Complaint# [redacted] , [redacted] To Whom It May Concern: We are in receipt of your email dated 7/27/regarding the complaint of [redacted] Thank you for the opportunity to respond Ms [redacted] 's account has been closed/charged off with us since 11/13/and sent to a third party collection agency for non-paymentWe have not been in contact with Ms [redacted] sinceWe have never received any payments from Ms [redacted] We believe her complaint is with the third party collection agencyIf Ms [redacted] has further questions, she can reach one of our customer service agents at 1-855-556- Regards, Sierra Lending

10/12/ Revdex.com Service San Diego, Orange, and Imperial Counties Viewridge Ave #San Diego, CA 92123- Re: [redacted] C [redacted] , Case Number [redacted] Dear Sir or Madam: We are in receipt of your 10/9/letter regarding the complaint of [redacted] Thank you for the opportunity to respondSierra Lending values Mr [redacted] ’s business and regrets that he is dissatisfied with our services Short term credit in not an inexpensive way to borrow funds and is not suitable for long-term borrowing needs Mr [redacted] contacted our customer service department on 10/12/and scheduled payment arrangements to settle his outstanding balance Regards, Sierra Lending, LLC

9/16/ Revdex.com Viewridge Ave #San Diego, CA RE: [redacted] , ID# [redacted] Dear Sir or Madam: We are in receipt of your 9/12/letter regarding the complaint of [redacted] Thank you for the opportunity to respond.The terms and conditions of the loan were verbally explained to Ms [redacted] , in addition to being explicitly detailed within the contract she signed prior to accepting the loanMs [redacted] understood that in order to pay down or pay off the principal balance of her loan, she would have to contact customer service at least three business days prior to her due date(s) in order to schedule alternate payment arrangements The cost of the loan is incumbent upon the borrowerMs [redacted] has not attempted to make any payments towards the principal balance of her loanMs [redacted] borrowed $and to date has made $in paymentsPayment arrangements can be scheduled over the phone, via email, or online through our chat serviceThe phone number to reach a customer service representative is 1-855-556- Regards, [redacted]

Hello,Im writing to let you know I have been contacted directly by Sierra Lending and we have reached a resolutionThanks for your help on this problem.Thanks, [redacted]

Sierra Lending
Harass me at work threating to speak to HR I have been out of work with a broken ankle and trying to get back on track the will not listen to this the worst company that I ever ran across. they are not to harass someone on their job and a busy office.

This company is the ABSOLUTE WORST to get a short term loan from. You are charged more to get the loan that what you need. The customer service rep didnt give all details and then act like it is a issue when you call and ask questions. You are even charged a higher loan fee to add to more to it. I WILL NEVER USE THIS COMPANY AGAIN EVERRRRR. ONCE MY LOAN IS PAID OFF SHRED MY INFORMATION ASAP

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Sierra lending depbited my account in the amount of $today overdrawing it on 07/22/I filed fraud charged with my bank
Regards,
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