Revdex.com, Inc.Re: Complaint ID: [redacted] In regards to the [redacted] case, we take our patient's complaints and concerns very seriouslyFirst off, we would like to apologize to Mr [redacted] for the experience he described in the letter We pride ourselves on having a very high standard of care, and to our office that care includes all matters within our control.We believe that Mr [redacted] is referring to the confusion on our end with an adjustmentWe had received a check from his insurance for his treatment,after entering in the payment we should have made an adjustment to his account, however the correct adjustment was not madeAfter Mr [redacted] received a bill he informed our office of the mistake we then went in and found our mistake and fixed itMr [redacted] still had a balance on his account due to the paperwork that he signed only being an estimate.Before having our patients sign their treatment plans, we ensure to cover all of the information and stress the fact that this is only an estimate pricingWith that being said,the insurance company could pay more,or they could possibly pay lessIn this situation,his insurance company paid lessAfter speaking with Mr [redacted] and his wife about the situation and informing him that he did sign the treatment plan with the estimated cost he seemed to understand fullyTwo days after our conversation, we have received the review.If there are any questions regarding this response,please feel free to contact meMy phone number is { [redacted] and email is [redacted] Sincerely, [redacted] Client AdministratorHeartland Dental
Revdex.com, Inc.Re: Complaint ID: [redacted] In regards to the [redacted] case, we take our patient's complaints and concerns very seriouslyFirst off, we would like to apologize to Mr [redacted] for the experience he described in the letter We pride ourselves on having a very high standard of care, and to our office that care includes all matters within our control.We believe that Mr [redacted] is referring to the confusion on our end with an adjustmentWe had received a check from his insurance for his treatment,after entering in the payment we should have made an adjustment to his account, however the correct adjustment was not madeAfter Mr [redacted] received a bill he informed our office of the mistake we then went in and found our mistake and fixed itMr [redacted] still had a balance on his account due to the paperwork that he signed only being an estimate.Before having our patients sign their treatment plans, we ensure to cover all of the information and stress the fact that this is only an estimate pricingWith that being said,the insurance company could pay more,or they could possibly pay lessIn this situation,his insurance company paid lessAfter speaking with Mr [redacted] and his wife about the situation and informing him that he did sign the treatment plan with the estimated cost he seemed to understand fullyTwo days after our conversation, we have received the review.If there are any questions regarding this response,please feel free to contact meMy phone number is { [redacted] and email is [redacted] Sincerely, [redacted] Client AdministratorHeartland Dental