Sierra at Tahoe

Review: The most poorly managed ski school in the area.

Here is our story:

1. We called to schedule ski lessons for our daughters. We were told the lessons are available and the lady wanted us to purchase and then reserve a spot online. It feels like she doesn't want to handle it over the phone (later on, we learn we can reserve class over the phone).

2. Immediately, we made the purchase online and booked two classes for our two daughters. We were charged the same day.

3. The day before the class starts, we called to check everything is fine because we never received any confirmation. We were told that they had problem with their online system so there is NO spots reserved for us and they're all sold out for the duration of our stay. (The system was working when we made the booking. It was broken later).

We asked for a refund for the 3-day lesson pak because we don't have plans and time to come back. They refused. We were told by their manager, [redacted] that they are only a mom'n'pa shop so their IT system is not good and they don't make much money for the lessons we purchased. (Why should a customer care how they price their lessons?) We were told its in their fine print the absolutely no refund policy (even when their system have problem?). Now our money ($720) will all go wasted because of their IT issue and they can do absolutely NOTHING about it and they were not willing to help at all.

It was a nightmare dealing with this company and I will NOT recommend this place to anybody at all!Desired Settlement: We were not able to receive their service even though we have done everything we could to ensure there were space available before the purchase (even the manager agreed). It's the problem of their own system and our vacation at Tahoe was badly screwed. We had to drive around to other resort everyday to see if there are class available for our kids.

We simply want our money back at this moment.

Business

Response:

"The issue has been resolved with the guest. After multiple attempts to resolve the issue, we were able to reach an agreement. The agreement resulted in a full refund for the customer and his family.”