According to our records, Mr [redacted] purchased his program on April 21, The Annual Fee was fully disclosed at the time of purchase, and was last paid in October of He did not pay the Annual Fee in October of 2014, and therefore does not currently have access to his program and benefits On May 1, we received a voice message from Mr [redacted] inquiring about the block on his account We attempted to return his call, however were unable to leave a voice message and therefore sent a response via email to both email addresses on file: [redacted] and [redacted] The email included instructions to remove the block, as well as phone numbers to obtain assistance as needed Upon receipt of this complaint we again reached out, and this time we were able to leave a voice message on May 7, offering assistance
According to our records, Mr [redacted] purchased his program on April 21, The Annual Fee was fully disclosed at the time of purchase, and was last paid in October of He did not pay the Annual Fee in October of 2014, and therefore does not currently have access to his program and benefits On May 1, we received a voice message from Mr [redacted] inquiring about the block on his account We attempted to return his call, however were unable to leave a voice message and therefore sent a response via email to both email addresses on file: [redacted] and [redacted] The email included instructions to remove the block, as well as phone numbers to obtain assistance as needed Upon receipt of this complaint we again reached out, and this time we were able to leave a voice message on May 7, offering assistance