SIA Protective Services & Invesatigation

Customer disputed this charge to us. Both the customer and us paid this violation. We were trying to get a refund for the customer directly from EX-Pass with no luck. We have a check for the customer for $

After review of video, vehicle was not damaged in our possession Customer can request copy of bideo

Complaint: ***
I am rejecting this response because: they claim the video does not show damage done while my vehicle was on their lot is a moot pointThe camera may have not covered
all the angles/ entire night my vehicle was parked or it may have and they simply deleted the part!
Regards,
*** *

[A default letter is provided here which indicates your acceptance of
the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Please provide me with copies of these email you have so I can further investigate My email is ***

Complaint: [redacted]
I am rejecting this response because:
I indicated to [redacted], Service Consultant, that the heat was NOT repaired. I asked her to note that in the system. She said she would. The heat was disabled & NOT...

repaired by Ramsey Subaru. I would like to have it repaired by them. I have to believe that there is a at least one competent mechanic there.
Regards,
[redacted]

Refund of $500.00 has been processed

Motor Vehicle was done and customer picked up the MV docs