Shyne & Associates

I sent this e-mail to Mr [redacted] *** Mr [redacted] I am terribly sorry that we were not able to provide you the level of service you normally expect here at Prestige ToyotaI can guarantee that this was an exception rather than the ruleI completely understand your frustration, It was very upsetting for me to hear about this incident with your wiper bladesWe have made such huge strides in the quality of service that we have been providing our customers and to hear this feels like it is steps backI would like to ask you to please come in at your earliest convenience and allow us to replace those wiper blades at no chargeI would also like to extend your next oil + filter change be at no chargeHopefully this will allow us the opportunity to correct the mistakes we madePlease accept this with my apologiesPlease print this e-mail out and provide to any advisor when you need your next oil changeTimothy B [redacted] Parts & Service Director Prestige Toyota ###-###-####

I sent this e-mail to Mr*** *** Mr*** I am terribly sorry that we were not able to provide you the level of service you normally expect here at Prestige ToyotaI can guarantee that this was an exception rather than the ruleI completely understand your frustration, It was
very upsetting for me to hear about this incident with your wiper bladesWe have made such huge strides in the quality of service that we have been providing our customers and to hear this feels like it is steps backI would like to ask you to please come in at your earliest convenience and allow us to replace those wiper blades at no chargeI would also like to extend your next oil + filter change be at no chargeHopefully this will allow us the opportunity to correct the mistakes we madePlease accept this with my apologiesPlease print this e-mail out and provide to any advisor when you need your next oil changeTimothy B*** Parts & Service Director Prestige Toyota ###-###-####

I sent this e-mail to Mr. [redacted] Mr. [redacted] I am terribly sorry that we were not able to provide you the level of service you normally expect here at Prestige Toyota. I can guarantee that this was an exception rather than the rule. I completely understand your frustration, It was...

very upsetting for me to hear about this incident with your wiper blades. We have made such huge strides in the quality of service that we have been providing our customers and to hear this feels like it is 2 steps back. I would like to ask you to please come in at your earliest convenience and allow us to replace those wiper blades at no charge. I would also like to extend your next oil + filter change be at no charge. Hopefully this will allow us the opportunity to correct the mistakes we made. Please accept this with my apologies. Please print this e-mail out and provide to any advisor when you need your next oil change. Timothy B[redacted] Parts & Service Director Prestige Toyota ###-###-####