Shutterstock, Inc("Shutterstock") is hereby responding to Revdex.com Complaint # [redacted] (the "Complaint")Promptly upon receiving the Complaint, Shutterstock investigated this matter The Complainant originally purchased an on-demand package of five images on or about 72013, which auto-renewed the same day when he downloaded his fifth imageThe Complainant's package then renewed again on or about The Complainant did not contact Shutterstock with respect to any renewals until after The Complainant was advised that Shutterstock will provide refunds for its on-demand packages for up to six months from the date of purchaseUpon contacting Shutterstock, the Complainant was promptly provided with a refund of the charge from and advised that the charge could not be refunded due to the lapse of timeIn exchange, Shutterstock provided the Complainant with a complimentary on-demand package of five images Following receipt of the present Complaint and Shutterstock's investigation, in an effort to resolve this matter, Shutterstock contacted the Complainant on or about and provided the requested refund for the initial renewed package from The Complainant confirmed that he would withdraw the present Complaint upon receiving the requested refund Shutterstock believes that this matter is now fully resolved Please do not hesitate to contact me if you have any questions or concerns Best, ***
I chose Shutterstock because they had a decent price on quality photosAware that it was an automatic renewal, I specifically waited until a month before my payday to enroll so that I knew funds would be in my account when the 2nd month charged I was happy with the service until they charged me days before they should have causing me to accrue over $in overdraft feesI let that one go and figured since I paid big for it I might as well use up the images I paid forI turned off the auto renewal button several times but when I would log back in Shutterstock still showed me as activeI sent separate notices to customer service advising them of the issue and asking that they make sure I was cancelledThe only communication I received in return was an automatic message thanking me for my most recent purchase - yep- the still charged me and once again caused me to overdraft, this time almost $( I use my debit card for a lot of small purchases like lunch or coffee and got charged $for each one)I have sent an additional emails since then and tried to contact them several times from the bank asking them to cancel the pending transaction before it cleared to no avail
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The account of events is entirely fictitiousShutterstock absolutely did NOT respond the same day(I even have another email from their company acknowledging this)Apparently, it's company policy to tell fibsIn any event, the company has finally refunded the fee I was charged for the product they did not deliverThank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Dear [redacted] , Shutterstock, Inc("Shutterstock") is hereby responding to Revdex.com Complaint #***(the "Complaint")Promptly upon receiving the Complaint, Shutterstock investigated this matter Shutterstock confirmed that a refund for the complaining party was processed in full on or about April **, A member of Shutterstock's Billing team contacted the complaining party on May **, to respond to any remaining issues Shutterstock spoke with [redacted] ***, who provided Shutterstock with the last digits of the credit card at issue and verified the date of transactions Shutterstock's billing department confirmed that all charges had been fully refunded Shutterstock believes this matter is now fully resolved Please do not hesitate to contact me if you need any further information Best, [redacted]
Shutterstock, Inc("Shutterstock") is hereby responding to Revdex.com Complaint # [redacted] Promptly upon receiving the Complaint, Shutterstock investigated this matterComplainant stated that he mistakenly purchased a “pack” of Shutterstock Images He then sought to retroactively apply a discount code following such purchaseShutterstock denied such retroactive application and has since refunded the entire amount of the purchase price.Shutterstock believes this matter is now fully resolved Please do not hesitate to contact me if you need any further informationRegards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.And, thank you to ShutterStock I wish more businesses would quickly own up to errors and offer quick resolutions If the first customer service person I had talked to had done this then I would not have had to even say anything in the Revdex.com But with that said, very few even respond to the Revdex.com to quickly fix problems with out a fight So....you guys did good Thanks you Sincerely, [redacted] ***
Shutterstock, Inc("Shutterstock") is hereby responding to Revdex.com Complaint # [redacted] (the "Complaint")Promptly upon receiving the Complaint, Shutterstock investigated this matter The Complainant originally purchased an on-demand package of five images on or about 72013, which auto-renewed the same day when he downloaded his fifth imageThe Complainant's package then renewed again on or about The Complainant did not contact Shutterstock with respect to any renewals until after The Complainant was advised that Shutterstock will provide refunds for its on-demand packages for up to six months from the date of purchaseUpon contacting Shutterstock, the Complainant was promptly provided with a refund of the charge from and advised that the charge could not be refunded due to the lapse of timeIn exchange, Shutterstock provided the Complainant with a complimentary on-demand package of five images Following receipt of the present Complaint and Shutterstock's investigation, in an effort to resolve this matter, Shutterstock contacted the Complainant on or about and provided the requested refund for the initial renewed package from The Complainant confirmed that he would withdraw the present Complaint upon receiving the requested refund Shutterstock believes that this matter is now fully resolved Please do not hesitate to contact me if you have any questions or concerns Best, ***
I chose Shutterstock because they had a decent price on quality photosAware that it was an automatic renewal, I specifically waited until a month before my payday to enroll so that I knew funds would be in my account when the 2nd month charged I was happy with the service until they charged me days before they should have causing me to accrue over $in overdraft feesI let that one go and figured since I paid big for it I might as well use up the images I paid forI turned off the auto renewal button several times but when I would log back in Shutterstock still showed me as activeI sent separate notices to customer service advising them of the issue and asking that they make sure I was cancelledThe only communication I received in return was an automatic message thanking me for my most recent purchase - yep- the still charged me and once again caused me to overdraft, this time almost $( I use my debit card for a lot of small purchases like lunch or coffee and got charged $for each one)I have sent an additional emails since then and tried to contact them several times from the bank asking them to cancel the pending transaction before it cleared to no avail
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The account of events is entirely fictitiousShutterstock absolutely did NOT respond the same day(I even have another email from their company acknowledging this)Apparently, it's company policy to tell fibsIn any event, the company has finally refunded the fee I was charged for the product they did not deliverThank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Dear [redacted] , Shutterstock, Inc("Shutterstock") is hereby responding to Revdex.com Complaint #***(the "Complaint")Promptly upon receiving the Complaint, Shutterstock investigated this matter Shutterstock confirmed that a refund for the complaining party was processed in full on or about April **, A member of Shutterstock's Billing team contacted the complaining party on May **, to respond to any remaining issues Shutterstock spoke with [redacted] ***, who provided Shutterstock with the last digits of the credit card at issue and verified the date of transactions Shutterstock's billing department confirmed that all charges had been fully refunded Shutterstock believes this matter is now fully resolved Please do not hesitate to contact me if you need any further information Best, [redacted]
Shutterstock, Inc("Shutterstock") is hereby responding to Revdex.com Complaint # [redacted] Promptly upon receiving the Complaint, Shutterstock investigated this matterComplainant stated that he mistakenly purchased a “pack” of Shutterstock Images He then sought to retroactively apply a discount code following such purchaseShutterstock denied such retroactive application and has since refunded the entire amount of the purchase price.Shutterstock believes this matter is now fully resolved Please do not hesitate to contact me if you need any further informationRegards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.And, thank you to ShutterStock I wish more businesses would quickly own up to errors and offer quick resolutions If the first customer service person I had talked to had done this then I would not have had to even say anything in the Revdex.com But with that said, very few even respond to the Revdex.com to quickly fix problems with out a fight So....you guys did good Thanks you Sincerely, [redacted] ***