Shutterstock, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

The account of events is entirely fictitious. Shutterstock absolutely did NOT respond the same day. (I even have another email from their company acknowledging this). Apparently, it's company policy to tell fibs. In any event, the company has finally refunded the fee I was charged for the product they did not deliver. Thank you.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.And, thank you to ShutterStock.  I wish more businesses would quickly own up to errors and offer quick resolutions.  If the first customer service person I had talked to had done this then I would not have had to even say anything in the Revdex.com.  But with that said, very few even respond to the Revdex.com to quickly fix problems with out a fight.  So....you guys did good.  Thanks you.
Sincerely, [redacted]

Dear [redacted],
Shutterstock, Inc. ("Shutterstock") is hereby responding to Revdex.com Complaint #[redacted](the "Complaint"). Promptly upon receiving the Complaint, Shutterstock investigated this matter.  Shutterstock confirmed that a refund for the complaining party was processed...

in full on or about April **, 2014.  A member of Shutterstock's Billing team contacted the complaining party on May **, 2014 to respond to any remaining issues.  Shutterstock spoke with [redacted], who provided Shutterstock with the last 4 digits of the credit card at issue and verified the date of transactions.  Shutterstock's billing department confirmed that all charges had been fully refunded.
Shutterstock believes this matter is now fully resolved.  Please do not hesitate to contact me if you need any further information. 
Best,
[redacted]

I chose Shutterstock because they had a decent price on quality photos. Aware that it was an automatic renewal, I specifically waited until a month before my payday to enroll so that I knew funds would be in my account when the 2nd month charged. I was happy with the service until they charged me 3 days before they should have causing me to accrue over $100 in overdraft fees. I let that one go and figured since I paid big for it I might as well use up the images I paid for. I turned off the auto renewal button several times but when I would log back in Shutterstock still showed me as active. I sent 3 separate notices to customer service advising them of the issue and asking that they make sure I was cancelled. The only communication I received in return was an automatic message thanking me for my most recent purchase - yep- the still charged me and once again caused me to overdraft, this time almost $200 ( I use my debit card for a lot of small purchases like lunch or coffee and got charged $37 for each one). I have sent an additional 4 emails since then and tried to contact them several times from the bank asking them to cancel the pending transaction before it cleared to no avail.

Review: I purchased by using the Internet site of the A goods which is enhanced license download 25 images for 1 year from Shutterstock on Dec **,2013. My English is poor So I made the wrong order.

I didn't know the facts about wrong order However I've used image all 25 for two days.

I want to change B goods which is standard license download 25 images every day for 1 year.

Try to change the order from the shutterstock.

And Paymented automatically by credit card after I have downloaded the image of all 25, It become repurchase.

As a result, it was supposed to be a payment of twice. I was not received the receipt about repurchase from e-mail.

However, I received an answer from the shutterstock that you can not change it already used up the product of A goods.

When I purchased A goods, Shutterstock did not say to mention about updated automatically.Desired Settlement: Automatic repurchased should be deleted in web site.

All people do not know the fact about the payment twice when you run out of downloads or your plan expires.

I can request to make a refund or change A goods.

Business

Response:

Dear [redacted],

Review: The terms of agreement upon my one-time purchase of two downloads for $26.00 with Shutterstock.com did not explicitly state that there was an auto-renewal policy. Within the four-corners of my contract, I did not agree to an auto-renewal and it was imposed after the submission of my credit card payment. I demand a return of my money for the auto-renewed month in the amount of the full $29.00 billed.Desired Settlement: Full refund of $29.00 to my billed credit card.

Consumer

Response:

Shutterstock emailed me it would give me a refund. I still think their auto-renewal practices are wrong due to their lack of exclusivity at time of payment.

Sincerely,

Review: Someone got ahold of my credit card information so I called shutter stock to recieve my full refund for the two transactions that were processed 11/**/14 . When I called shutter stock they told me they noticed that account was a fraudulent account and had suspicious activity so they flagged it and refunded the money back on to the card the following day which would have been [redacted] november **,2014 they "refunded" the money before I had called them about my complaint about the Chargers that were made, and now iv called them about 7 times and they keep asking me for my credit card information and on their automated call directory it says for billing department press 4 and I have spoken to the same person EVERYTIME which is weird to me and they won't send me a confirmation of the refund and when they say "I will talk to my billion team to get his refund sorted out " they hang up on me and still no refund or confirmation that a refund was issued to my account ,I'm sure if I called and pressed the number four to be transferred to the billing department it would send me directly to them but it doesn't I speak to the same woman named [redacted] and two times iv spoken to someone named [redacted] and nothing has been done because iv called my bank 5 times to see if there was anything processing going IN to my account and they said nothin has been processed . I am sick of the run around and they are being unprofessional and not giving me my money back .Desired Settlement: Full refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The Shutterstock.com website has a glitch; it says that I downloaded 5 clips, when, in reality, I have only downloaded four. I am asking for a substitute 5th clip. To resolve this, I spoke with two customer service reps, [redacted] and [redacted], and one [redacted], who were unwilling to honor the fact that there was a glitch and I didn't download a 5th clip in a 5 clip purchase. Here's a little background.

On day one, I purchased a license to download five clips. I put then selected 'download' for each of the five clips, which put them into a sort of shopping cart. Next to each clip was a red 'download' button. At the top left of the page was the option to 'Download All' of the five clips. I selected the "Download All" button for these five clips. Up popped an option to place these 5 clips into a third party "Dropbox'. When this dialogue to place them in the Dropbox appeared, I declined. None of the 5 clips, at this point, were downloaded. They were placed into a 'Download History' folder. On the same original screen (with individual Download buttons and the Download All button), I individually downloaded four of the five clips. I never downloaded the 5th clip. The reason I never downloaded the 5th clip is that I was unsure that my client would want this, and I wanted to come back on day two and download a 5th clip, either the original or another that I had downloaded a Comp image to run by my client (the license has a duration of one year). So, at this point, I have downloaded 4 images in the 5 image package. On day two, the client indicated that he wanted the Comp image (I never showed him the original 5th clip that we were considering). So, I went back to Shutterstock to get the 5th clip, anticipating that, since I had only downloaded four of the five clips, that I could get a substitute 5th clip. When I went to check out (after having logged in), the website says I needed to pay $79 for this 5th clip. I stopped my edit and called Shutterstock. I talked with [redacted] about 4 pm eastern. He informed me that because I had used the 'Select All' button, that the 5 original clips were now in my "Download History" and that I had all 5 clips. Reality is that I had only downloaded four clips. I asked to speak to a [redacted], and was told that I would be put into a cue and a [redacted] would call me back. I waited 90 minutes. I called back at 5:30 pm eastern and spoke with [redacted]. I told him that I had previously spoken to [redacted], and what had happened, the glitch with the 'Download All' button (specifically that I declined putting them into the third party Dropbox and never downloaded them). [redacted] stated that I had access to all five clips in the Download History, therefore, I couldn't substitute a 5th clip (even though, I still have not downloaded the 5th clip). I asked to speak to his [redacted] mentioned that all the [redacted]s go home at 5 pm eastern, and that I would receive a callback on Friday morning (this is day one, or Thursday). I waited until 9:30 am Friday to receive a call from [redacted], a [redacted] at Shutterstock. [redacted] had listened to one or both of my recordings, and instructed me that since I had hit the 'Download All' button, and that the 5 clips were in my 'Download History' regardless of whether I had possession of the downloads, and regardless of the glitch that when declining to place all 5 images from the "Download All' option into a third party Dropbox, I still don't have a 5th clip. As of right now, I do not have a 5th clip. I am asking Shutterstock to honor the download of a 5th clip!

When I spoke with the [redacted], and asked to speak to his [redacted], he denied assisting me. He told me that there was no one higher to talk with. So, I am contacting the Revdex.com and asking for resolution.Desired Settlement: I would like to have access to download a substitute 5th clip ($79 value) instead of the original clip that was never downloaded. And since I have invested over an hour with three representatives trying to resolve this, I would request a full refund of $295 for the 5 clip package.

Business

Response:

Dear [redacted],

Shutterstock, Inc. ("Shutterstock") is hereby responding to Revdex.com Complaint #[redacted] (the "Complaint"). Promptly upon receiving the Complaint, Shutterstock investigated this matter.

Shutterstock determined that the customer, [redacted] (the "Customer"), purchased a five-pack license on or about June **, 2014. Shortly thereafter, the Customer licensed five video clips by selecting "Download All". However, the Customer only downloaded four out of the five clips to his computer; the remaining clip was fully licensed and was in the Customer's download history, available for use. The Customer was frustrated that he had licensed all five clips when he did not actually download all of them. On separate calls to Shutterstock, he spoke with three customer service representatives, who advised him that the clips had been licensed when the Customer clicked on the "Download All" button and it was not possible to issue a refund.

Following Shutterstock's receipt of the Complaint, a fourth customer service representative reached out to the Customer on July *, 2014 and advised him that even though the clips had been fully licensed, Shutterstock would issue a refund for the fifth clip in an effort to resolve this matter. The Customer advised Shutterstock that he had purchased another clip (a sixth clip) because he had not received a refund quickly enough and Shutterstock refunded the sixth clip as well. At this time, Shutterstock has offered to refund both the fifth and sixth clip in an effort to resolve this matter.

I called the Customer today to confirm that this matter had been fully resolved and he stated that he considered it resolved.

Please do not hesitate to contact me if you need any further information.

Best,

Shutterstock, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Shutterstock spams its new customers. I just signed up for their service and during the sign up process they asked me if I'd like to receive "promotional" emails. I unchecked the box to indicate no. The next day I got an email with the subject "Discover more ways to be creative".Desired Settlement: I want them to make sure their website works properly so that people that uncheck the box don't get signed up for their spam list.

I want them to have the box unchecked by default so that people that forget don't get automatically signed up.

I want them to consider how much they value my business and what they are going to do to compinsate me for my time to get removed from the list and to file this complaint. I bill my time at $75 per hour. I have now wasted an hour on this.

Business

Response:

Dear [redacted]:Shutterstock, Inc. ("Shutterstock") is hereby responding to Revdex.com Complaint #[redacted] (the "Complaint"). Promptly upon receiving the Complaint, Shutterstock investigated this matter. On or about November *, 2014, the Complainant created a Shutterstock account and received a confirmation email for signing up. On or about the same day, the Complainant contacted Shutterstock and requested removal of Complainant's email address from marketing emails, which Shutterstock promptly did. Unfortunately, due to a technical error, Complainant did receive one additional marketing email the following day.On or about November **, 2014, I called the Complainant and apologized for the errant email. I also offered the Complainant a complimentary package of five Shutterstock images. Following our conversation, the Complainant indicated that he considered this matter resolved. On or about November **, 2014, a Shutterstock customer service representative called the Complainant to follow up and provided the complimentary package of images.Shutterstock believes this matter is now fully resolved. Please do not hesitate to contact me if you need any further information. Best,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.And, thank you to ShutterStock. I wish more businesses would quickly own up to errors and offer quick resolutions. If the first customer service person I had talked to had done this then I would not have had to even say anything in the Revdex.com. But with that said, very few even respond to the Revdex.com to quickly fix problems with out a fight. So....you guys did good. Thanks you.

Sincerely,

Review: Purchased pictures from Shutterstock and took advantage of the 5 for $49 offer. They apparently automatically place your credit card on renewal and a page later is where you are told this and you have to go to yet another page to turn it off. I looked at additional pictures before I realized this and have now been charged for those additional I looked at. While they have only charged me $9.80 for the pic I looked at, it's poor, poor business practice to automatically sign someone up for something and then not refund the price when it was done accidentally. I did call them an explain this but they said I already purchased it and it was too late. Worst is that it's the same image I had already bought.Desired Settlement: Refund my credit card that additional $9.80;

Business

Response:

Dear [redacted]:Shutterstock, Inc. ("Shutterstock") is hereby responding to Revdex.com Complaint #[redacted] (the "Complaint"). Promptly upon receiving the Complaint, Shutterstock investigated this matter. On or about November *, 2014, the Complainant, [redacted], purchased a package of five images from Shutterstock and promptly downloaded all five images. She then downloaded a sixth image and was charged for a renewal of her package, which is an additional five images. The Complainant did not only "look" at the image, as alleged in the Complaint, but, rather, downloaded the image. Further, the sixth image was not identical to an image she had previously licensed but, rather, a new image. The Complainant contacted Shutterstock on or about November **, 2014 and requested a partial refund for the four unused downloads, which was immediately provided. Later that same day, after receiving the Complaint, Shutterstock contacted the Complainant and offered a refund for the remaining image. As of November **, 2014, the Complainant received a full refund for the second package of five images. Shutterstock believes this matter is now fully resolved. Please do not hesitate to contact me if you need any further information. Best,[redacted]Shutterstock, Inc.[redacted]

Consumer

Response:

When Shutterstock legal dept. contacted me, they stood by their decision to charge me for one picture. The next day, November ** is when I was notified that they would refund me the entire amount.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a package of 26 downloads for a total of $1970. USD.

Well before the expiration date of my package, I notified Shutterstock that I could not use my purchase, my account had not been touched.

After several months of attempting to get a refund I have had no success.

They refuse a refund even though their losses are nil. They've basically just taken my money and they ignore my attempts to resolve this now.

This is simply terrible customer service and questionable at best business practices.Desired Settlement: I want my money back.

Business

Response:

Dear [redacted],

Shutterstock, Inc. ("Shutterstock") is hereby responding to Revdex.com Complaint #[redacted] (the "Complaint"). Promptly upon receiving the Complaint, Shutterstock investigated this matter.

Shutterstock initially determined that [redacted] (the "Complainant") reached out to Shutterstock in March of 2013 in order to obtain a license for use of images in connection with merchandise. She purchased such a license on May **, 2013. The Complainant then reached out again in February 2014 concerning remaining downloads on the account, claiming that her business plans had changed and she had not used the image downloads, nor did she intend to use the downloads. Shutterstock advised the Complainant that it would provide an extension on the time available to use the downloads or it would transfer her subscription to an alternative product but could not offer a refund.

Following receipt of the present complaint, Shutterstock contacted the Complainant again on May **, 2014 and did not receive a response. Shutterstock left two more voicemails for the Complainant between May **and May **, 2014. Shutterstock and the Complainant attempted to reach each other on May **, 2014. In Shutterstock's last message to Complainant on May **, 2014, Shutterstock advised the Complainant that Shutterstock had fully refunded Complainant's order.

Shutterstock believes this matter is now fully resolved. Please do not hesitate to contact me if you need any further information.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On April **, 2014, there was $2,013.00 taken out of my bank account at 3:24 a.m. I do not and not anyone in my household knows what this site is nor have we ever used it. We did not authorize the eleven payments of $183.00 to be deducted from our account. We did not go on the site until I saw the charges on our bank account. The bank has taken $180.00 out in overdraft charges because of this. This is a total of $2193.00. We went to where it stated to contact them and it gave us a telephone number only. We tried to call the number and all we got was enter the pin code you were given when you signed up for the account. This in turn made us not be able to talk to anyone about this since we never signed up for an account. We have tried several times since to contact them through the number and all we get is enter your pin code. What can be done to return the money to my account? Please help.Desired Settlement: I would like a refund check so I can put it back into my account. I think something like this should be punishable by law. They should have better verification policies in place to stop this from happening to anyone else.

Business

Response:

Dear [redacted],

Shutterstock, Inc. ("Shutterstock") is hereby responding to Revdex.com Complaint #[redacted](the "Complaint"). Promptly upon receiving the Complaint, Shutterstock investigated this matter. Shutterstock confirmed that a refund for the complaining party was processed in full on or about April **, 2014. A member of Shutterstock's Billing team contacted the complaining party on May **, 2014 to respond to any remaining issues. Shutterstock spoke with [redacted], who provided Shutterstock with the last 4 digits of the credit card at issue and verified the date of transactions. Shutterstock's billing department confirmed that all charges had been fully refunded.

Shutterstock believes this matter is now fully resolved. Please do not hesitate to contact me if you need any further information.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I signed up for a one-month subscription only. Their system is such that you must cancel subsequent renewals, which I did one week before the expiration date. They billed me anyway using an old credit card number that I used two-years ago because I closed the credit card account that I used for the one month subscription. This is with their subsidiary BigStock [redacted].

These people are [redacted].Desired Settlement: They need to refund the $69.00 dollars they charged me today because I cancelled my subscription on their website form one week before the expiration date (expiration April **). I cancelled in either late March or April **.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The company has several different options for purchasing their products; which is primarily photos. I purchased a package of five photos for 49 dollars. After I purchased this package it allows you to select the photos that you want and states as you go as to how many photos you have left. I clicked on the first, second, and third photos that I wanted; but the counter stated that I still had three images left to download. So I downloaded three more images. When I checked my credit card statement shutter stock charged me two charges of 49 dollars for a total of 98 dollars. There website is purposely misleading so the customer will download an additional photo and they will then charge them for it. I would also like to state that you can buy two photos for 29 dollars, yet I was charged 49 dollars for one. I called there customer support and they gave me the run around before giving me a partial refund for 32 or 39 dollars; although I have yet to receive it.Desired Settlement: I would like there company to be reprimanded.

For shutter stock to behave ethically/morally and stop being misleading.

A full refund.

Business

Response:

Dear Ellie George,

Review: Today 9/**/2014 I was advised by my [redacted] to use Shutterstock. When purchasing the images, somewhere on the site (never saw it) had me agree to an auto-renew of two additional images once I downloaded the two that I bought for $29. As soon as the images were downloaded, my credit card was hit again by auto-renew for an additional $29. When I went to the website, I could opt out of the auto-renew, but not receive a refund for the 2 images I will never download.Desired Settlement: Refund my credit card the fee or I'll will call and cancel the purchase with my bank.

Business

Response:

Dear [redacted],

Shutterstock, Inc. ("Shutterstock") is hereby responding to Revdex.com Complaint #[redacted] (the "Complaint"). Promptly upon receiving the Complaint, Shutterstock investigated this matter.

The complaining party, [redacted] (the "Complainant"), reached out to Shutterstock for the first time on September **, 2014, the same day as her initial purchase and the auto-renew charge, to request a refund of US $29. She reached out directly to a customer service representative and the refund request was granted the same day.

Shutterstock believes this matter is now fully resolved. Please do not hesitate to contact me if you need any further information.

Best,

Review: I used this service to purchase a license to use two stock photos for an article I was working on.

I paid $29.00 for two images. When I attempted to download the images, I receive an "error" message on the Shutterstock website. My photos did not download. I attempted to download them again and I was informed by then website that my account was out of credits and I'd need to purchase them again to download the photos! Now again, I never got the photos in the first place due to the website issue.

I contacted Shutterstock three times over the course of the next two days. I explained the problem and mentioned I was on a tight deadline. The deadline came and passed before anyone got back to me.

Finally, on day three, someone named [redacted] responded to tell me the "company does not give refunds when photos have been downloaded." I attempted to explain to [redacted] that I NEVER received the photos as paid for in the first place, and due to the delay in a response from the company, I had to buy photos elsewhere. I paid for something I didn't receive. [redacted] didn't feel this warranted a refund.Desired Settlement: I'm asking for a refund of the $29.00 I was charged for photos I didn't receive. If this simple request is unsuccessful, I will have no choice but to dispute the charge with my credit card company, and if needed, I'll pursue the matter in small claims court.

I realize $29.00 is a small amount of money, however, I refuse to pay for something I didn't receive, especially when the company has treated me so rudely and was so lax to respond to my inquires. Additionally, I have filed a complaint with the [redacted] regarding this issue.

Business

Response:

Dear [redacted]:Shutterstock, Inc. ("Shutterstock") is hereby responding to Revdex.com Complaint #[redacted] (the "Complaint"). Promptly upon receiving the Complaint, Shutterstock investigated this matter. On or about November*, 2014, the Complainant created a Shutterstock account and downloaded two images. Complainant contacted Shutterstock that same day and stated that he could not access his downloaded images. Shutterstock responded the same day and advised the Complainant that the images were available for redownload at his convenience. Unfortunately, it appears the Complainant did not redownload the images and used an alternative service due to what he perceived as a time delay on the part of Shutterstock. On November**, 2014, Shutterstock reviewed this matter and issued a full refund for $29, which is the total value of the two licensed images. Shutterstock sent the Complainant an email to confirm the refund on November**, 2014.Shutterstock believes this matter is fully resolved. Please do not hesitate to contact me if you need any further information. Best,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

The account of events is entirely fictitious. Shutterstock absolutely did NOT respond the same day. (I even have another email from their company acknowledging this). Apparently, it's company policy to tell fibs. In any event, the company has finally refunded the fee I was charged for the product they did not deliver. Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted], We are writing in further response to Complaint No. [redacted] (the "Complaint"). Shutterstock has endeavored to respond to Complainant's Complaint quickly and amicably and is disappointed that Complainant does not view this matter as resolved, particularly as he received his desired settlement in full (See Complaint, wherein the Complainant stated: "I'm asking for a refund of the $29.00 I was charged for photos I didn't receive."). Notwithstanding the complete resolution of this matter pursuant to Complainant's request, the Complainant remains dissatisfied by what the Complainant claims is "fibs" told by Shutterstock. While Shutterstock does not normally disclose its customer communications, we are providing a copy of the Complainant's November * correspondence in order to corroborate Shutterstock's initial response (see attached Exhibit A). The complete chronology of Complainant's correspondence with Shutterstock is as follows:November*: Complainant contacted Shutterstock, identifying his issue with downloading images and requesting assistance.November*: Shutterstock responded and informed the Complainant that he may redownload his content for a period of time following the initial download. (This is the "same day" response to which Shutterstock referred in its earlier response in this matter). November*: Complainant sent a second email and stated that he still could not access the content. November**: Complainant sent a third email and stated that he had not received assistance.November**: Shutterstock redownloaded the content and attempted to provide it to Complainant directly. November**: Complainant responded and stated that due to the delay, he used another service and would not be using the content.November**: Shutterstock issued a refund to the Complainant, as requested.Following our further review of the correspondence, we believe that the discrepancy may be due to a time zone issue, as it appears that Complainant sent his initial email late on November* (his time), so it appears from Shutterstock records that it was actually sent on November*. Accordingly, Complainant believes that Shutterstock is not being truthful when it states that Shutterstock responded the "same day". Notwithstanding that discrepancy, Complainant is correct that there was a delay in Shutterstock's second response. As noted, Shutterstock refunded the Complainant's purchase in full and believes that this matter is fully resolved.Please do not hesitate to contact me if you have any further questions or concerns.Best,[redacted]

Review: I was solicited by shutterstock for a new service skillfeed. You were suppose to receive one month free to try the service. I signed up on 8/*/13 (gave my credit card information) and looked it over, on 8/**/13 I cancelled and received an email saying the service was cancelled. On 9/*/13 my credit card was charged. I have sent emails asking why and that they need to issue a credit to my credit card ASAP! no reply. I tried to call shutterstock for a phone number to be able to talk to someone, shutterstock said they aren't responsible and they would have to have a manager call me back. They would not let me speak to a manager while I was on the phone. The person taking my call did not speak English very well.

This company solicited me to try a service for FREE, but that is not the case. I want a credit applied to my credit card ASAP!Desired Settlement: Credit card refund ASAP, as well as the phone number to contact the people responsible for Skillfeed!

Consumer

Response:

complaint ID [redacted], after letting the company know that I had filed a complaint with the Revdex.com I have now received a credit back on my credit card. I am still not happy with the way this company is doing business. They are false advertising that you have 30 day free trial to try the service out, but instead they bill you way before the 30 days is up. In fact the day I cancelled the service, the next day they billed my credit card (to obtain the 30 free service you have to file your credit card) which they are trying to say is an accident. I don't believe it is an accident.

Sincerely,

Business

Response:

Shutterstock, Inc. ("Shutterstock") received a letter from the Revdex.com Serving Metropolitan New York (“Revdex.com”), dated September *, 2013, and concerning Revdex.com Complaint ID [redacted].

Based on Shutterstock’s records, Shutterstock received a request from [redacted] on or about August **, 2013 to cancel her subscription to Shutterstock’s tutorial website, Skillfeed. On September *, 2013, [redacted] wrote to ask for a credit due to an erroneous charge to her credit card. Shutterstock issued a refund of $19.00 (the full amount in dispute) to [redacted] that day and advised her of the same immediately. On September *, 2013, [redacted] confirmed that she received the credit.

We trust that Shutterstock’s response resolves any outstanding concerns by the Revdex.com and [redacted]. Please do not hesitate to contact me if you have any questions.

Best regards,

Corporate Counsel

Shutterstock, Inc.

Review: Shutterstock has auto-billed me twice without my permission.

Their service allows for auto-billing. After I no longer needed their service I turned auto-billing off. The first month I was billed again a thought I was mistaken about having turned it off. Two weeks ago I specifically logged in to turn off auto billing, so I know that I did it. This morning, I received noticed that I was auto-billed again.Desired Settlement: Now that I know that I was not mistaken the first time, I want a full refund for both months of service that my account was billed without my permission.

Business

Response:

I am writing in response to the present complaint. Upon receiving the complaint, Shutterstock promptly investigated this matter. The Complainant has been an active customer of Shutterstock since January 2012 and has made a number of purchases. For the Complainant's most recent subscription, which was purchased on or about June **, 2015, Shutterstock issued a refund on June **, 2015, immediately upon receiving the Complainant's request concerning the auto-renewing subscription.However, Complainant's request for a second refund concerns a subscription that dates back to 2012 and under which the Complainant has downloaded approximately 300 images. The Complainant actively used the subscription and did not appear to dispute the charges or contact Shutterstock concerning a potential issue. Moreover, the Complainant continued to download under that subscription as recently as June **, 2015. If the Complainant can demonstrate that he sought to cancel the subscription and did not continue to use it, Shutterstock would consider refunding the amount of the subscription. In the event that Shutterstock does provide a refund, all licenses issued for content downloaded under that subscription will be invalid. We are happy to investigate this matter further upon receiving additional information from the Complainant.Best regards,HeidiAssistant General CounselShutterstock, Inc.