Shuffled Ink

(The consumer indicated he/she ACCEPTED the response from the business.)
While I did not misrepresent the circumstances, I agree I should have dealt with them directly at the time. There were lots of communication problems and wasted time which delayed the order.

(The consumer indicated he/she DID NOT accept the response from the business.)
My complaint filed with the Revdex.com was filed as a good faith effort to seek a legitimate resolution. When I first advised Shuffled Ink of my dissatisfaction with the printed samples I received, their sales representative agreed by phone they were printed and/or cut defectively. Shuffled Ink's owner's son, Matthew ***, also admitted by phone to many of the defects I have noted. Shuffled Ink's idea of a resolution was for me to purchase additional products. When I declined, I was met with yelling and screaming by the company's owner's son. The owner, who brags about his customer service, never had the decency to return my phone call to discuss the matter, but instead sent me rude, insulting, and childish emails. Other Shuffled Ink customers have complained about receiving the exact same treatment.

According to Shuffled Ink's owner Charles ***, any complaint filed against his company is "fraud" or "blatant misrepresentation" and use of similar exaggerated language. He is simply accusing others what he knows he is guilty of. Rather than addressing the original dispute or this Revdex.com complaint in good faith, the business owner Charles *** used a "cut and paste" reply that mirrors his reply to the previous Revdex.com complaint filed against him. His reply to my complaint, just as his reply to the prior complaint, is filled with exaggerated statements that in no way reflected the true events that occurred.

I bring up the prior complaint in reference to mine because not only are so many of the circumstances similar, and the business owner's reply nearly identical, but an obvious lie by Shuffled Ink must be pointed out. In the business owner's prior complaint reply to the Revdex.com, he states his company has served 20,000 customers worldwide. Now, in response to my complaint, a brief 8 months later, the business owner claims to have served 40,000 customers worldwide. Obviously it did not take the business 20 years to gain 20,000 customers and only 8 more months to gain an additional 20,000 customers. Shuffled Ink employs a handful of a people in a small office. This is typical of how Shuffled Ink conducted themselves with me - numerous contacts along the way were met with wild exaggerations about their capabilities and customer service. Per the owner's statement to me when we met, he operated his business out of his garage just a few years ago.

Shuffled Ink offered me free graphic design services to gain my company's business. The business owner's claim that I was given "free reign with our staff to make everything exactly as wished" is not true. Yes, I did visit their facility. However, Shuffled Ink's owner Charles *** appeared very nervous to have me at his facility (his graphic designer invited me to visit). The business owner interrupted the graphic designer multiple times, at times asking me to wait in a waiting area for up to an hour, while they could attend to other business. When their hard copy proof was printed three times using the wrong color, I was told they were very busy and they would correct the color mismatch if I would leave them post it notes on the proper color attached to the proof. I did leave these notes with both the graphic designer and the business owner's son, Matthew ***, their VP of Production. I then followed up in writing by email and phone re-iterating all of my requests. Despite this, they still got the color wrong. Matthew *** admitted to me by phone "they guessed at the color" (ignoring all of my requests).

The business owner's claim that they did not charge me a dime for graphic design is false. The business owner stated in an email to me: "we added an additional $540.00 for the 24 hours you spent online and physically at our facility using our graphic staff." I certainly did not spend 24 hours "online" or at their office using their "free" graphic design services, and don't owe a penny for this. Here again, instead of addressing the complaint initially, or through the Revdex.com in good faith and with integrity, the business owner just invents things, demands money that is not owed, and makes solving the initial problem - a botched print and cutting job - impossible.

The following facts remain: The cards were cut off center with uneven borders, colors did not match what was ordered, Shuffled Ink outsourced the print job to a third party without telling us, dark blotches appeared on many of the cards,
they used card stock of thinner and inferior quality to the card stock in the samples and proofs we received and paid for, they missed the agreed to ship deadline, and they failed to FEDEX us samples for approval before commencing the final print run. Further, Shuffled Ink failed to honor their invoice refund policy or website customer satisfaction guarantee.

Shuffled Ink claims they recently contacted me and asked me to go ahead with my order but alleges I demanded discounts that would put them at a disadvantage. This is another completely invented claim by the business owner. I never demanded any discounts. I simply stated our cards, which had time sensitive content, were now outdated. However,
they could potentially be used as samples if they were free of defects. Shuffled Ink retained $2,650 of our money, which represented 1,000 decks per the invoice price. Therefore, I suggested a potential settlement of our dispute where they could ship us the 1,000 decks already paid for.

Instead of resolving the matter amicably with me, Shuffled Ink's VP of Production and the business owner's son Matthew *** starting yelling at me over the phone, had a meltdown, hung up on me, and now they state they have destroyed the merchandise I paid for. My settlement offer was made in good faith. Shuffled Ink responded in bad faith.

My bank did not agree with Shuffled Ink as claimed by Shuffled Ink's owner and I reserve my VISA appeal rights. In fact, my bank representative was very upset to hear this ridiculous claim. Shuffled Ink provided false information to pursue their appeal to my credit card dispute. This will be made clear to VISA.

Shuffled Ink states they destroyed the entire print order, despite having $2,645 of my money. Any legitimate company would have shipped the 1,000 decks of cards these funds paid for. Instead, Shuffled Ink destroyed our merchandise. To keep both our money and the product, or to keep our money and destroy the product, was an intentional act of fraud, making Shuffled Ink liable for treble damages and punitive damages. One must ask why Shuffled Ink would destroy the product instead of shipping the 1,000 decks that were paid for. An obvious conclusion is they did not want us to have all the evidence of their botched print job. If the print job was completed properly as they have insisted, they would have shipped us the merchandise.

The business owner claims his company has a pristine reputation, however, there is obviously a Revdex.com complaint preceding mine that contradicts his claim. Multiple reviews on Facebook also complain about very similar poor quality print jobs and misconduct by this business and its owner. I have spoken with former customers of Shuffled Ink who shared very similar problems to those outlined in my complaint to the Revdex.com, and the prior published Revdex.com complaint. A review of Shuffled Ink's Revdex.com record, Facebook reviews, and the Orlando County, Florida Clerk of the Court public records for the business and its owner will help anyone who wishes to make their own decision about this company and its owner's reputation.

My initial concern stated by phone to the Revdex.com was a Revdex.com complaint would be unlikely to be met with a good faith response by Shuffled Ink's owner, but rather just with a "cut and paste" reply matching prior complaint responses, filled with exaggerated statements that in no way reflected the true events that occurred. Sadly, Shuffled Ink's owner did exactly as I stated ahead of time. Shuffled Ink's owner Charles *** clearly never had an interest in a good faith resolution of my dispute with his company at the time it occurred, or a resolution of my complaint filed with the Revdex.com.

(The consumer indicated he/she DID NOT accept the response from the business.)
(1) The business's reply is not accurate. I have the full email correspondence related to this matter, which shows that:
(a) I never, ever requested "200 decks at the 3,000 price."
(b) The owner admitted the company made errors, and that's why he agreed to pay to ship the 200 sample decks at his own expense in July.
(c) I never approved their production (sample) card deck. Specifically: they sent an initial production deck in the spring that they saw was clearly seriously flawed. After numerous delays on their part (forgetting to email back with any updates), they finally sent a second production (sample) deck months later in July, which the business owner stated in writing still had some problems with the colors, but was the best they could do and asked if I would accept a $500 discount off the order due to that. When I replied to suggest a slightly larger discount given the substantial delays as well as the color issue, he then went off the deep end and his emails became accusatory, angry, and he retracted the original $500 offer and refused to send the order even after I said I'd pay the full price for the order. It was truly bizarre to watch him deteriorate, with the emails becoming ever more strange and unreasonable. I repeatedly had to ask the head of the business to stop sending unprofessional emails and urged hime to work out this matter in a reasonable fashion, to no avail.
(2) As is evident, the business's reply to the Revdex.com complaint uses derogatory language that is extremely unprofessional. Words like, "malicious", "threats", "blackmail,", "slander", "fraud", "spin", "blatant misrepresentation" have no relation to the actual complaint I made, nor to anything that happened along the way on my end. The complaint I made is valid. His invective is inappropriate and unprofessional. I strongly urge the business owner to communicate in a professional fashion rather than hurling derogatory language with no actual basis.
(3) I maintain that the business owner simply has no right to arbitrarily come up with an outrageous price for 200 decks, a price that was never quoted nor agreed to, but which he made up after the fact. For example, in his email of July he stated he was paying the cost to cover air shipping of the 200 sample decks, but he is now billing me for that shipping. He agreed in writing that I had the right to approve the new sample deck, but he is now charging me for the decks even though I did not approve them.