Shred-It, a Stericycle Company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

[redacted] spoke with one of our managers, [redacted] , and it was agreed that upon receipt of the cancellation letter we would have the removal of the containers scheduled and the contract would be cancelled with no termination fees

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

The customer wanted and signed for a Standard container (we also call an executive) so it would fit right next to the door in the back officeThis container looks like office furniture, Shralso offers a larger gallon and gallon tote but the customer wanted and signed for standard container In the first meeting with [redacted] he was shown different options of containers that Shroffers(via the ***) Per the agreement that [redacted] signed up for he is getting standard container every weeks at a rate of $ If [redacted] wanted to add an additional container per his agreement it would cost $extra The reason the sales rep went back out to [redacted] office is because [redacted] called in looking at add an extra container Per [redacted] agreement each additional container would cost $(So yes the second container is at a lower price) Shroffers an every week, week, week, week, or daily pick up schedule [redacted] wanted and signed for every weeks On the first page of [redacted] service agreement in a big box it shows exactly what [redacted] is getting standard container every weeks at a rate of $85.00, each additional container would cost $ There has never been a time when a customer has called (10-15) times and has never received a call back, Shred-its customer service takes calls from 8am to 5pm Monday-Friday Shrhas been honoring the exact agreement that [redacted] has signed I have attached The service agreement that was signed by ***

Our Account Care Rep, [redacted] has been in communication with [redacted] and is processing her cancellationThe agreement will be cancelled with no penalty, all fees for the remaining services and the early termination fees have been waived

Shrhas received this case and would like to researchUnfortunately, we can not link the address listed in the case to an account we have servicedPlease provide more information so we can research and address all concerns Respectfully, Shr

After speaking with the Mr [redacted] we have agreed to mutual terms of service We have sent the new agreement over to Mr***

Initial Business Response / [redacted] (1000, 8, 2015/07/29) */ Contact Name and Title: [redacted] District Dire Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @shredit.com After investigating the agreement the customer signed an agreement and now is saying that the person who signed is not authorizedIn our agreement it states that the agreement in valid after the first serviceThis way if we do a service and we were not suppose to be there or our services were not authorirized we would void the contract at that timeIn this situation we have been servicing the customer for some time nowAt this time the customer wants to cancel the services so we gave the customer the buyout numbers Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/07/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never had a copy of the contractMy understanding would be that they were showing up for the quarterly service I requestedWithout a contract was I just supposed to assume your sales associate screwed me over and changed my request to weekly? The second I identified there was a problem (which didn't take more than a week) I began trying to combat this...which again was almost immediateThe only reason it took so long to get to this step is because nobody from Shrwould respond to meI personally left numerous voicemail's and emails with anyone and everyone I could find at your companyI even left you a voicemail if I'm not mistakenThe guys who physically shred the paper here gave me your phone number as well as [redacted] 's phone numberIt took months just for me to obtain a copy of that "contract"Then I tried to negotiate in good faith to have it corrected closer to something in the range of what I requested (quarterly)Only after my numerous efforts to try to get it fixed with you guys directly did I start having to reach out to my legal department and the Revdex.comThat is the only reason it took so longYour employee's were not responding or communicatingAnd I still tried to negotiate in good faith once I finally found someone who did respondI do not accept length of time as a reason for me to be satisfied with thisI want it canceled or I need it switched to service every weeks at the very least Final Consumer Response / [redacted] (4200, 14, 2015/08/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) What can we do as far as changing the length of the service agreementCan I do week agreement but for a length of year? Final Business Response / [redacted] (4000, 20, 2015/08/11) */ I just wanted to be clear that I am willing to go to every weeks for two years

Shrwould like to sincerely apologize for the miscommunication that occurred between our Team Members and Dr*** Our goal is to provide world class Customer Service and when we fall short of that goal, we strive to immediately address and resolve the issueWe have removed the
account cancellation charges from the account leaving the balance on the account zero

Complaint: ***
I am rejecting this response because:My service address *** *** *** *** LA
Sincerely,
James ***

*** (the Owner) had reached out to Shrto talk about setting up a secure document shredding program at his officeWhen I got to *** office we sat at his desk and talked about what he was looking for in a shredding program, he also walked me around and showed me how they were currently
handling there secure documents. In the Back room they would keep boxes full of client information under the desk and *** and myself agreement the best place to put a Shrstandard container would be in the back office next to the door. After the tour of the office we sat back at *** desk where we talked about different frequency options and how much each pick up would cost*** agreed that an every month pick up would be best for what he needed, and on the agreement that *** signed ( on an ***) it broke out exactly how many stops the office would have and how much each pick up would cost. After all the information was entered *** Signed the agreement on the *** using *** There was never a time where *** was mislead about the price, the pick times, contract period or commitment)Everything that was talked about as was exactly how the agreement is laid out There was nothing done to mislead the office in any way If *** is looking to make changes to his account we are here to help

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Please advise once equipment has been
removed. If access is needed to the office itself, please contact *** ***, on site manager, at ***Thank you
Sincerely,
*** ***

Revdex.com:
I have spoken to management at the company and we have reached a resolutionHowever, this response was generic and didn't address my issues at all.
Sincerely,
Valorie R***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Account is being scheduled for cancellation and equipment removal with no cancellation free

This complaint is not for the Shrthat services the Chicagoland areaThis complaint needs to be directed to :
Shred-it *** *** *** *** ** ***
***
Email: ***
*** *** *** ***

[redacted] spoke with one of our managers, [redacted], and it was agreed that upon receipt of the cancellation letter we would have the removal of the containers scheduled and the contract would be cancelled with no termination fees

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The customer wanted and signed for a Standard container (we also call an executive) so it would fit right next to the door in the back office. This container looks like office furniture, Shred-it also offers a larger 65 gallon and 95 gallon tote but the customer wanted and signed for 1 standard container.  In the first meeting with [redacted] he was shown different options of containers that Shred-it offers(via the [redacted]).   Per the agreement that [redacted] signed up for he is getting 1 standard container every 4 weeks at a rate of $85.00.  If [redacted] wanted to add an additional container per his agreement it would cost $25.00 extra.  The reason the sales rep went back out to [redacted] office is because [redacted] called in looking at add an extra container.  Per [redacted] agreement each additional container would cost $25.00. (So yes the second container is at a lower price)    Shred-it offers an every 8 week, 4 week, 2 week, 1 week, or daily pick up schedule.  [redacted] wanted and signed for every 4 weeks.  On the first page of [redacted] service agreement in a big box it shows exactly what [redacted] is getting.      1 standard container every 4 weeks at a rate of $85.00, each additional container would cost $25.00.   There has never been a time when a customer has called (10-15) times and has never received a call back, Shred-its customer service takes calls from 8am to 5pm Monday-Friday.   Shred-it has been honoring the exact agreement that [redacted] has signed   I have attached    The service agreement that was signed by [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]