In November 2022 I bought tickets online for an event that I thought was in December. On December 28th we drove over an hour to the location and were met by staff that told us the event would not be opening until 2023 and we shouldn't have been able to buy tickets yet. None of the four people that we spoke with could give us contact information to cancel and get a refund through the event's main office, so one person took my contact information and said that someone would get in touch with me. It's almost a month later and I haven't heard back from anyone. I've tried getting help through the ShowClix website but whenever I open a chat it disconnects, then reconnects but won't allow me to write anything in the text box. There are no phone numbers to call and no email address
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meOnce I was able to speak with a manager my concerns were resolvedNick was excellent and very professional to work with Regards, [redacted]
To whom it may concern: Every customer who purchases tickets through our online portal must agree to our terms of serviceThese terms (https://www[redacted] ) explicitly state the following refund policy:"ShowClix is unable to offer refunds after a ticket has been purchased; however, a refund may be issued when an event is canceledIf an event is canceled, a refund in the amount of the face value of the ticket will be issued to customers who purchased ticketsService, delivery and transaction fees will not be refundedThe event promoter will have control over refund availability and durationShowClix will not be able to issue refunds until any outstanding balance for the refunds has been compensated by the event promoter." Unfortunately this falls under the situation where we cannot issue refunds until the event promoter makes the necessary funds to do so availableWhile we regret this inconvenience, this was expressed in the agreed upon terms prior to purchaseThank you, Joe M [redacted] Risk ManagerShowClix
It is 100% that the customer was not given the option to pay in full at the time of purchaseIt is true that once the customer selected a payment plan that the dates of the tickets cannot be exchanged until the scheduled payments are completedThis also happened late in the afternoon on Friday near the close of business, and the customer gave us nearly zero time to get in touch with the seller to see if there was a resolution we could offer before filing a Revdex.com complaint since we got it on Monday morningWhile we maintain that this was the customer's mistake, we are actively working on a resolution our client to help resolve the issue
Hi, My apologies but we will not issue a refundAll sales are finalIf this was truly a case with stolen account information, Visa and Mastercard rules state that the customer will not be held liableYou must contact your bank to dispute any fraudulent charges
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I continue to stand firm in my statement that there was a computer glitch when ordering the tickets We would never have picked the Wilmington NC location When talking to a representative from Magic Men they informed me that a refund would need to come from the ticketing agency ie show clix They stated they in no way had anything to do with the issuing of a refund Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I am so incredibly upset by Show clix response They most certainly were the company that I went through to purchase the tickets for the event in Reading! Why are they making that claim now when this has been an ongoing issue since these tickets were purchased in JulyTheir response is totally erroneous: " We did not even do the ticketing for the Reading event so it is impossible that she came to our site and could even attempt to buy tickets for that location." If that were truly the case this would have been a response in the numerous emails and calls that have been made to Show Clix since Day one of notification of the problem I have previously been in touch with Magic Mike and they said they could not help with a refund since show clix was the site that I used and who the refund needs to come throughI informed them of the difficulty I was having and stated that Show Clix was the ticketing agency They were the ones who charged my credit card therefore they needed to issue the refund I informed them of the issues I was having dealing with show clix and Magic Mikes response was " so they are blaming this issue on us?" They said they were sorry but the refund would have to come from Show Clix Also, I just googled Magic Men Live Reading PA and the first thing that appears is : Tickets for Magic Men Live in Reading from ShowClix This proves they are lying and unethical in their business management I stand by my claim that there was a glitch in their computer system There is no way we would have purchased tickets to an event in North Carolina They were notified immediately of the issue They have been unwilling to settle this dispute They were able to resell the" erroneous "tickets for Wilmington because they were notified immediately of that error and that we would not be traveling to North Carolina So no business would have been lost The reading show we did want tickets for did sell out I only ask that Show Clix do the right thing and refund my money Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The Event was essentially canceled due to the Performer not showing upI have personally contacted Showclix on separate occasions whom essentially Hung up in my faceI have run out of all optionsIf Showclix is waiting for the promoter then why haven't I been notifiedShowclix decided to end all communication with me which lead to this complaintI have been requesting this refund for longer than days now and enough is enoughAll in all Showclix blames the promoter the promoter blames ShowclixWho Is responsible for this? I paid Showclix therefore I am going through showclix form my refundThey are the company who has my card on filePlease stop giving me the run around and give me my refund Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Clearly you people were going to issue a refund when you submitted the claim to your accounting departmentYou people are crooks over $damn dollarsYou think I am not aware of the bank supposed to be the ones to issue the refund? Clearly if you would read the responses I HAVE TOLD YOU THEY WILL NOT REFUND SOMETHING THAT WAS SENT TO THE EMAIL ADDRESS I HAD ON FILE WITH THEM DURING THE TIME OF THE TRANSACTION!!!!! ISSUE MY [redacted] REFUND! Regards, [redacted]
Hi,Due to the nature of credit card disputes, our company policy is that all refunds must be returned to the original method of purchase, in this case a credit cardPlease call us between 10am and 6pm Eastern time this week and ask for Phil S [redacted] so we may process your refund Thank you
We will only process refunds back to the original purchase method, which in this case is a credit cardWe regret that the offer of a full refund to the credit card is unsatisfactory, but that is all we are prepared to do at this time
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This company is doing NOTHING to collect our funds from the promoter It has been over a month When I asked them what they were doing to recover the funds, the response was "we can't tell you" When I asked for the contact person promoting the show and phone number, the response was "we can't tell you" When I asked for the full name and phone number of the CEO of ShowClix, the response was "we can't tell you" What can they tell me other than they are inept.They are just pointing to their rules and conditions and not explaining what they are going to make this right.Furthermore, they paid the promoter BEFORE the show, which in my opinion was irresponsibleThey just do not care They received their fee and are doing nothing to protect the people who trusted them with their money Regards, [redacted]
The seller insists they did not alter the dates or locations of the shows and this was clearly the customer's mistake in purchasing for the wrong date and cityOur terms of service clearly states that all sales are final and no refunds will be given except in the case of a cancelled event, which this event was notIt is up to Magic Men if they want to issue a refund, and they did not for this eventWe did not even do the ticketing for the Reading event so it is impossible that she came to our site and could even attempt to buy tickets for that locationPlease see showclix.com/tos for the terms the customer agreed to prior to purchase.Thank you, [redacted] Risk ManagerShowClix
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.In a response, I want to continue to keep the complaint on showclix.How is one to be a consumer if I was unable to purchase because of their failure?They made statements to the fact that they could handle large volumesThey said it not me.They have not accounted for the servers and their failures nor did they make a statement.At this time they have not been made accountable and they are looking to walk away from the incident.I want accountability..this is not acceptable and they fact that they asked for a dismissal is the sad way they handle itSweeping it under the rug.Please note this in their profile.And ask them to not make statements to the fact that they can handle large volumes because they cannot Regards, [redacted] ***
Hi, we actually have to call our credit card processor to enable a standalone credit feature because these sales are so old (some over a year)We fully intend to refund this sale, but have limited windows that this feature can be enabledThe next batch of refunds will be processed next week and the customer will hear from us.Thank you,Joe M [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meOnce I was able to speak with a manager my concerns were resolvedNick was excellent and very professional to work with Regards, [redacted]
To whom it may concern: Every customer who purchases tickets through our online portal must agree to our terms of serviceThese terms (https://www[redacted] ) explicitly state the following refund policy:"ShowClix is unable to offer refunds after a ticket has been purchased; however, a refund may be issued when an event is canceledIf an event is canceled, a refund in the amount of the face value of the ticket will be issued to customers who purchased ticketsService, delivery and transaction fees will not be refundedThe event promoter will have control over refund availability and durationShowClix will not be able to issue refunds until any outstanding balance for the refunds has been compensated by the event promoter." Unfortunately this falls under the situation where we cannot issue refunds until the event promoter makes the necessary funds to do so availableWhile we regret this inconvenience, this was expressed in the agreed upon terms prior to purchaseThank you, Joe M [redacted] Risk ManagerShowClix
It is 100% that the customer was not given the option to pay in full at the time of purchaseIt is true that once the customer selected a payment plan that the dates of the tickets cannot be exchanged until the scheduled payments are completedThis also happened late in the afternoon on Friday near the close of business, and the customer gave us nearly zero time to get in touch with the seller to see if there was a resolution we could offer before filing a Revdex.com complaint since we got it on Monday morningWhile we maintain that this was the customer's mistake, we are actively working on a resolution our client to help resolve the issue
Hi, My apologies but we will not issue a refundAll sales are finalIf this was truly a case with stolen account information, Visa and Mastercard rules state that the customer will not be held liableYou must contact your bank to dispute any fraudulent charges
I do not understandDoes the customer not want a refund? Why would she reject the resolution of a refund?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I continue to stand firm in my statement that there was a computer glitch when ordering the tickets We would never have picked the Wilmington NC location When talking to a representative from Magic Men they informed me that a refund would need to come from the ticketing agency ie show clix They stated they in no way had anything to do with the issuing of a refund Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I am so incredibly upset by Show clix response They most certainly were the company that I went through to purchase the tickets for the event in Reading! Why are they making that claim now when this has been an ongoing issue since these tickets were purchased in JulyTheir response is totally erroneous: " We did not even do the ticketing for the Reading event so it is impossible that she came to our site and could even attempt to buy tickets for that location." If that were truly the case this would have been a response in the numerous emails and calls that have been made to Show Clix since Day one of notification of the problem I have previously been in touch with Magic Mike and they said they could not help with a refund since show clix was the site that I used and who the refund needs to come throughI informed them of the difficulty I was having and stated that Show Clix was the ticketing agency They were the ones who charged my credit card therefore they needed to issue the refund I informed them of the issues I was having dealing with show clix and Magic Mikes response was " so they are blaming this issue on us?" They said they were sorry but the refund would have to come from Show Clix Also, I just googled Magic Men Live Reading PA and the first thing that appears is : Tickets for Magic Men Live in Reading from ShowClix This proves they are lying and unethical in their business management I stand by my claim that there was a glitch in their computer system There is no way we would have purchased tickets to an event in North Carolina They were notified immediately of the issue They have been unwilling to settle this dispute They were able to resell the" erroneous "tickets for Wilmington because they were notified immediately of that error and that we would not be traveling to North Carolina So no business would have been lost The reading show we did want tickets for did sell out I only ask that Show Clix do the right thing and refund my money Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The Event was essentially canceled due to the Performer not showing upI have personally contacted Showclix on separate occasions whom essentially Hung up in my faceI have run out of all optionsIf Showclix is waiting for the promoter then why haven't I been notifiedShowclix decided to end all communication with me which lead to this complaintI have been requesting this refund for longer than days now and enough is enoughAll in all Showclix blames the promoter the promoter blames ShowclixWho Is responsible for this? I paid Showclix therefore I am going through showclix form my refundThey are the company who has my card on filePlease stop giving me the run around and give me my refund Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Clearly you people were going to issue a refund when you submitted the claim to your accounting departmentYou people are crooks over $damn dollarsYou think I am not aware of the bank supposed to be the ones to issue the refund? Clearly if you would read the responses I HAVE TOLD YOU THEY WILL NOT REFUND SOMETHING THAT WAS SENT TO THE EMAIL ADDRESS I HAD ON FILE WITH THEM DURING THE TIME OF THE TRANSACTION!!!!! ISSUE MY [redacted] REFUND! Regards, [redacted]
Hi,Due to the nature of credit card disputes, our company policy is that all refunds must be returned to the original method of purchase, in this case a credit cardPlease call us between 10am and 6pm Eastern time this week and ask for Phil S [redacted] so we may process your refund Thank you
We will only process refunds back to the original purchase method, which in this case is a credit cardWe regret that the offer of a full refund to the credit card is unsatisfactory, but that is all we are prepared to do at this time
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This company is doing NOTHING to collect our funds from the promoter It has been over a month When I asked them what they were doing to recover the funds, the response was "we can't tell you" When I asked for the contact person promoting the show and phone number, the response was "we can't tell you" When I asked for the full name and phone number of the CEO of ShowClix, the response was "we can't tell you" What can they tell me other than they are inept.They are just pointing to their rules and conditions and not explaining what they are going to make this right.Furthermore, they paid the promoter BEFORE the show, which in my opinion was irresponsibleThey just do not care They received their fee and are doing nothing to protect the people who trusted them with their money Regards, [redacted]
The seller insists they did not alter the dates or locations of the shows and this was clearly the customer's mistake in purchasing for the wrong date and cityOur terms of service clearly states that all sales are final and no refunds will be given except in the case of a cancelled event, which this event was notIt is up to Magic Men if they want to issue a refund, and they did not for this eventWe did not even do the ticketing for the Reading event so it is impossible that she came to our site and could even attempt to buy tickets for that locationPlease see showclix.com/tos for the terms the customer agreed to prior to purchase.Thank you, [redacted] Risk ManagerShowClix
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.In a response, I want to continue to keep the complaint on showclix.How is one to be a consumer if I was unable to purchase because of their failure?They made statements to the fact that they could handle large volumesThey said it not me.They have not accounted for the servers and their failures nor did they make a statement.At this time they have not been made accountable and they are looking to walk away from the incident.I want accountability..this is not acceptable and they fact that they asked for a dismissal is the sad way they handle itSweeping it under the rug.Please note this in their profile.And ask them to not make statements to the fact that they can handle large volumes because they cannot Regards, [redacted] ***
Hi, we actually have to call our credit card processor to enable a standalone credit feature because these sales are so old (some over a year)We fully intend to refund this sale, but have limited windows that this feature can be enabledThe next batch of refunds will be processed next week and the customer will hear from us.Thank you,Joe M [redacted]