[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: 1) They did not offer any resolution in their response There is merely an explaination that they said they would come back out to get the spots and/or odor out If the service was reputable, the spots would have already been removed and there would be no odor where disinfected in the first place Further, I watched the method of cleaning and it was not detailed enough to make a difference2) They explained on the phone that if they did come back out it would not change anything because it would essentially be the same service So if nothing would change then why waste their time and chemicals a second time? I asked for a refund I would be willing to take a partial refund but the company is not willing to be fair I feel that is an amicable solution Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: 1) They did not offer any resolution in their response There is merely an explaination that they said they would come back out to get the spots and/or odor out If the service was reputable, the spots would have already been removed and there would be no odor where disinfected in the first place Further, I watched the method of cleaning and it was not detailed enough to make a difference2) They explained on the phone that if they did come back out it would not change anything because it would essentially be the same service So if nothing would change then why waste their time and chemicals a second time? I asked for a refund I would be willing to take a partial refund but the company is not willing to be fair I feel that is an amicable solution Regards, [redacted]