Show Low Ford

The worst experience I have had at a dealership and I have been to over in my life When the Show Low Ford would not come through with the deal that we agreed on, I asked why they said that they did not own the car But they had no problems taking my dollars and keeping it for a week I went to the owner and ask for my money back, he was the worst person to deal with, he said that he was going to kick my *** out of his dealer ship It was so bad that I filed a police report with officer Butler of the Show Low police DR# *** I will never go there again

To whom it may concern,

white;">On Oct. 16th I spoke to [redacted]. He asked me to

cancel his GAP ins. Which I did promptly for a full refund.

On

Nov. 27th I rec'd a call from [redacted] stating that we had processed a

payment for [redacted]s 2007 Nissan. I

told her at that point that the payment was due to [redacted] Consumer USA not

Show Low Ford. She insisted she had given us 3 250.00

over the phone via a credit/debit card. At that point I bagan my search

for her money. After speaking to my office staff and The sales person [redacted] I

found out we had collected $ 250.00 of her money. I called her back later in

the afternoon and told her I had verified the collection of her funds and that

we had sent out a money order addressed to [redacted] on her behalf.

Nov 29th I attempted to

call Mr. and Mrs. [redacted] to no avail.

Nov 29th I contacted [redacted] and Verified they had not

rec'd the payment.

Nov

29th \ spoke with my General Manager at

length about the missing funds. He stated that if they had not turned up at [redacted] by the 2nd of Dec we would issue

the [redacted]s back their funds.

Nov 30 708.00 was sent to [redacted] ck# [redacted] as per

their guidelines. See attached copies of their cancellation

and refund check.

Nov 30 I attempted to

contact Mr and Mrs [redacted] again to no avail.

Dec 2   We issued Mr and Mrs [redacted] a check for $

300.00 for the amount we owed them and 50.00 extra for their trouble.

My General Manager and I have both

tried to contact Mr and Mrs [redacted] on several occasions to no avail.

This could have been

avoided by Mr [redacted] sending the monthly payment directly to his Lienholder as they are the ones to collect the payment. We are

as a staff here at Show Low Ford implementing several new training

procedures for handling customer concerns with their first monthly payments.

Also for handling customers questions over the phone regarding their monthly

payments. Although this is an isolated incident we have taken it very

seriously.

As of this point we

consider the matter rectified and closed.

Thank you very much for

your time and attention in this matter.

Attached copies include

1.   Copy of Check # [redacted] to [redacted] for GAP refund

2.  

Copy of Check #[redacted] to [redacted] Refund for 300.00                

Copy

of GAP cancellation contract Dated 10/16/2013

The worst experience I have had at a dealership and I have been to over 150 in my life. When the Show Low Ford would not come through with the deal that we agreed on, I asked why they said that they did not own the car. But they had no problems taking my 500 dollars and keeping it for a week. I went to the owner and ask for my money back, he was the worst person to deal with, he said that he was going to kick my [redacted] out of his dealer ship. It was so bad that I filed a police report with officer Butler of the Show Low police DR# [redacted]. I will never go there again.

Review: In October 2013, we purchased a vehicle from ShowLow Ford. We made two separate payments for our down payment, which was made by [redacted] Check card from our bank account. One was $500, and the other for $490. We wanted to know how to start paying our bill, who was going to be a financial institution we were financed through, and when we could start paying. The sales person we talked to was “[redacted]”, and he claimed he did not know who we would be financed through and told us he could process our first payment toward our vehicle, in the amount of $250, by [redacted] Check card from our bank account. About a week later, “[redacted]” called saying they don’t normally do this service for customers, and was going to forward the payment to [redacted], who we found out was our accountholder. Our initial Due Date withj [redacted] was November 21, 2013. Two weeks after we made this phone payment to “[redacted]” [redacted] still hadn’t received our first partial payment for November. We had to request that they excuse us and change our due date to November 30, 2013. We have called [redacted] every day for a week and even up to November 30th, the payment was not received. I made numerous calls to ShowLow Ford and talked with “[redacted]” and he assured me that he mailed a paper check through United States Postal Service on November 11, 2013. At that time, I asked him why did he not return my money or make a fast, automated payment to [redacted], to which he had no answer. I called again and talked to a ShowLow Ford employee named “[redacted]” on November 27th, before the Thanksgiving holiday, and he told me that “[redacted]” had actually cashed out our card payment of $250 and sent a Money Order, not a check like he said. I asked for the Money Order number to help research and he denied me and said he in fact, did not have access to that information. He then told me his office manager had gone home early, and could not help me. The money is still missing and not accounted for, nor my money retuned or sent to the [redacted] account as promised. I believe an employee cashed my card payment and took it for personal use. I also believe ShowLowFord’s customer service terrible. “[redacted]” never returned my calls after the Thanksgiving Holiday. I believe the employees avoided me and my husband, the ShowLow Ford and [redacted] account holder, [redacted], every time we called for explanation and attention to the matter. I believe “[redacted]” should have attended to my concern and repaid the erroneous payment. I also called and left a brief description of the problem we were having with the owner, and never got a call back. Also, ShowLow Ford charged and financed us for GAP Insurance for an inflated price, even though we purchased sufficient insurance to drive home the vehicle at the time of purchase. They still have not proved that it was removed. I provided several documents regarding our proof of insurance, with [redacted].

[redacted] and [redacted], 2007 Nissan XterraDesired Settlement: I would like our $250 dollars back as debit/credit card refund to our bank account, since it was never applied to the [redacted] account. I will NOT accept store credit in any form. I would like proof that the Gap insurance was removed

Business

Response:

To whom it may concern,

On Oct. 16th I spoke to [redacted]. He asked me to

cancel his GAP ins. Which I did promptly for a full refund.

On

Nov. 27th I rec'd a call from [redacted] stating that we had processed a

payment for [redacted]s 2007 Nissan. I

told her at that point that the payment was due to [redacted] Consumer USA not

Show Low Ford. She insisted she had given us 3 250.00

over the phone via a credit/debit card. At that point I bagan my search

for her money. After speaking to my office staff and The sales person [redacted] I

found out we had collected $ 250.00 of her money. I called her back later in

the afternoon and told her I had verified the collection of her funds and that

we had sent out a money order addressed to [redacted] on her behalf.

Nov 29th I attempted to

call Mr. and Mrs. [redacted] to no avail.

Nov 29th I contacted [redacted] and Verified they had not

rec'd the payment.

Nov

29th \ spoke with my General Manager at

length about the missing funds. He stated that if they had not turned up at [redacted] by the 2nd of Dec we would issue

the [redacted]s back their funds.

Nov 30 708.00 was sent to [redacted] ck# [redacted] as per

their guidelines. See attached copies of their cancellation

and refund check.

Nov 30 I attempted to

contact Mr and Mrs [redacted] again to no avail.

Dec 2 We issued Mr and Mrs [redacted] a check for $

300.00 for the amount we owed them and 50.00 extra for their trouble.

My General Manager and I have both

tried to contact Mr and Mrs [redacted] on several occasions to no avail.

This could have been

avoided by Mr [redacted] sending the monthly payment directly to his Lienholder as they are the ones to collect the payment. We are

as a staff here at Show Low Ford implementing several new training

procedures for handling customer concerns with their first monthly payments.

Also for handling customers questions over the phone regarding their monthly

payments. Although this is an isolated incident we have taken it very

seriously.

As of this point we

consider the matter rectified and closed.

Thank you very much for

your time and attention in this matter.

Attached copies include

Review: I took my 1999 Ford F250 Superduty to Show Low Ford over a month ago and it's still not fixed.[redacted] in service told me it would be done in a week and they would charge me $525 to rebuild the pcm 2hours of labor $200 and $400 for the rental car for a total of $1,125 and that is what was agreed upon.It's been over a month now still without my truck!They have made excuses that theres only one man that can rebuild it it at a company called AER in California and he was sick for 2 weeks,they had the part set back to them an they ordered two pcms from [redacted] and couldn't program either of them and the service manage told me the maker of the parts [redacted] had no technical support or customer service number but I found both numbers and they answered at both numbers.After a month I called guy hatch and told him I was frustrated because it was taking them so long to fix my truck and that the service manager lied to me about [redacted] havng no contact numbers.He told me that would get the pcm at AER for the second time and put it in my truck and I could come and pick it up for $1,800 without being fixed.After he told me that I got upset and called him some names and told him what I thought of him and his company in not so nice terms.This is not good business practice and definitely good for the Ford company and Trademark.I just want my truck fixed for the amunt agreed upon.Every time they did something different I told [redacted] in service please just get my truck fixed as soon as possible and I always asked him if the price would be the same as we agreed upon and he said yes.Desired Settlement: For the $1,125 agreed upon or give me my truck to take somewhere else to be fixed.