Shottenkirk Honda of Davis

If I can give zero stars I would. I have been in contact with this dealership for a month as I shopped for my new vehicle. I worked with Sigi. AVOID HIM!!!!!! He is rude, disrespectful, and a liar. We live about 1 hour away from Davis. He told us he’d give us our vehicle for $22,557 out the door (including taxes and fees).
We proceeded to spend an hour driving there, another hour signing paperwork, and then he brings us our quote that’s either $23,779 without Shottenkirk care (but he’d would be adding it as “complimentary” for 1 yr) or $24,181 with 1 year of Shottenkirk care and 3 yrs of maintenance coverage. I bought up how he agreed with $22,557 OTD, and Sigi admitted that he only said that because we would not come if he did not agree.
Not only did I text Sigi, I also called Vito and asked if my offer would be valid and BOTH agreed.
When I told me to meet up halfway and give us our car of lower APR (since their email said 0.9% APR and he wanted to charge us 1.9% APR) and take out the Shottenkirk care because we did not want to pay $1,495 extra, they said that we had to purchase it? I understand if you don’t want to make a deal, but DO NOT LIE just to make a customer come over. That is frowned upon! I told Sigi that I will be going to Hanlees Toyota and purchasing my care there then, since he LIED just to get us to come over. He replied back, “You’re going to pull that card?”
Then Sigi wants to throw his pen to the ground and stomp away frustrated? After that, another sales worker comes running after us to get our business and to apologize about Sigi lying ablut our deal. They did not want to honor anything still!!! I told them no thank you, I’ll be going to Toyota. Sigi then comes out and tries to make a deal for $23.5K. *** NO. And then continues to text me to come back to make a “deal”??? Do they not understand I’m not interested anymore?
Thanks SIGI! I was able to get a better deal at Hanlees Toyota and a better car! Without your rudeness, lying, or disrespect I wouldn’t have. I guess that’s the only good thing he did for us!

I'm extremely disappointed by the new ownership of this dealership. I had talked to a sales manager via phone / text about a specific vehicle. We agreed on the sticker price. My pregnant wife and I drove an hour away for this specific vehicle. We were 100% buying it, they kept wasting our time with trying to sell us bonus add ons, I said a few times I didn't want any. Eventually a sales manager came over and said a $1000 add on is non negotiable, and if we didn't want it "then it is just not the vehicle for you". I have never been treated in such a way ever in my life. They had my pregnant wife sitting in their 80+ degree sales room for over 90 minutes before they tried to pull this tactic. I really thought these bait and switch or strong arm tactics had gone to the wayside, especially with Covid-19 going on, now we have to search again and go to a different dealership. Disgraceful.

Worst experience ever. I would have selected NO STARS, but that wasn’t an option. I took the day off work and drove three hours to pick up a car with a quote in hand at an agreed upon price. Once I got there, they refused to honor the deal unless I agreed to add on maintenance and service contracts to the tune of 9K. I also had it in writing that the original quote I was given did not include any of these additional fees. The salesperson, Siggi, and the finance manager Ron both refused to honor the price that I had in writing. Neither apologized for wasting my time or lost wages. I wouldn’t waste my time dealing with a dealership that’s dishonest and disrespectful...and you shouldn’t either.

I purchased a used 2016 Honda Civic EX-T from Shottenkirk Honda of Davis on October 11, 2019 and the dealership will not send me the extended service contracts. I would like to cancel the extended service contracts and have the amounts refunded to the lienholder. These costs were added to the cost of the vehicle that I financed without any discussion with me and I still have not received any documentation other than the first page of each of the three contracts.

On the day that I purchased the vehicle, after signing documents, I went back into the dealership to get more information on the extended contracts only to be told that that’s how the finance manager got the financing rate. I went back a second time because I was still not comfortable and again, the financing was mentioned. I was also told, though, that I could cancel them anytime. I later learned that there’s no correlation between financing and the purchase of extended service contracts.

October 12, 2019 - I called Shottenkirk to inquire about documentation on the extended service contracts to know what is covered and the process for repair requests. I asked to speak with the warranty administrator who is listed in their website. I was told by the guy who answered the phone that he was not available. I asked about the documentation on my extended services contracts and was told it generally takes two weeks for it to be mailed.

October 18, 2019 – I called Shottenkirk to see if I could get any information on the extended service contracts and ended up speaking to the service manager. He took the time to explain the Honda and extended warranties and went over maintenance that had been done on the vehicle. He said I should have received information on the extended service contracts and agreed to have them mailed to me. I received only page one of each of the three contracts via mail. This did not include what is covered, where I should take the car for service, etc.

October 28, 2019 – I responded to the general manager's email regarding my experience purchasing a car from this dealership. I included that the following in my response: “I highly suggest that warranties and such be explained to the customer. They were added to the cost of my vehicle without being discussed with me and I did not receive any documentation on those warranties. I called on October 18 to speak with the warranty administrator who was not available. T offered his assistance and was very helpful. He took the time to explain the Honda and Ethos warranties. He mentioned that I should have received an extended service contract which I did not. Additionally, Tom explained to me the maintenance that had been done on the vehicle thus far. Last week, I received the first page of the warranties (see attachment), but not the full documents. I would really like to know what is covered. Can someone please send those to me?” I received no response.

October 31, 2019 – I called again to inquire about contracts. I asked to speak with the warranty administrator and was told there is not one although someone is listed on the website. I was transferred to the general manager who asked for my email and stated that he would email the contracts right away. Following the phone call, I followed up with him via email to ensure that he had my email correct. I received no response.

November 1, 2019 – I contacted ***, the vendor of the extended service contracts to see if I could get copies from them. The representative tried searching for my contracts but could not find the VIN number of the vehicle in their system.

November 1, 2019 – I again followed up with the general manager via email noting our conversation from the previous day and letting him know that I still had not received the full contracts. I also informed him that *** had no record of my vehicle on file. Also, I brought to his attention that in the “Lienholder” box, it stated “Cash/None/No Lender” when the vehicle was clearly financed by a credit union. Again, I received no response.

November 6, 2019 – I called and spoke to the general manager again. I inquired about the documentation and mentioned that I still had not received anything even after he said he would email it to me last week. I mentioned to him that I’d had the vehicle for almost a month but still have no clue how the extended service contracts work or what’s covered. Additionally, I mentioned to him that the “low tire pressure” is now on even after the tires were inflated to factory standards. I have no clue if this issue is covered under the warranty. He asked for my name and stated that he would put a note on the finance manager's desk for him to send me the documents. I still have yet to receive the contracts.

This is completely unacceptable that I cannot get access to contracts especially since I’ve had the vehicle for almost a month. I would like to exercise my right to cancel all three extended service contracts and have the lienholder refunded for the full amount.

I have been taking my car to get service here for 4 years in this time I have always trusted that they were doing the things they said they were doing. Today I found out that they have signed off this whole time that they have been filling my break fluid and everything has been fine when I. Fact the guy told me today that they have actually never done it and that I can’t get my money back for the prepaid service cause they sold the dealership! This is not only dangerous but underhanded business practice at best