Shortcuts Software Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[They have said this to me many times, it's a rehearsed message. Someone calls me listens to what I have to say, says they will get with management and that's the end of it.]
Regards,
[redacted]

Hi [redacted].We are so sorry to hear about your experience. We really want all our customers to be happy and are disappointed to hear that we did not meet your expectations in this case. We take your feedback very seriously and would love the opportunity to chat to you about what has been happening. Our...

Accounts team will be reaching out to you today to discuss this further.[redacted]Sales Manager - North AmericaShortcuts Software

Review: Shortcuts has repeatedly violated their agreement to me, I am being charged on a monthly basis for services I am not able to utilize. I cannot get anyone there to compensate me for all time lost due to software problems,Desired Settlement: Shortcuts had made a written promise (via email) to accommodate the services of my business and has failed to do so. In addition, the book me online has been inconsistent from the time of installation which was 9 months ago. Also, I am paying as a licensed user but I am not able to access remotely to the server to do any tasks involving marketing online to customers due to a windows 10 problem that Shortcuts has no capability to resolve. Yet they continue to charge my bank on a monthly basis for the full price of $193.00.

Business

Response:

Hi [redacted].We are so sorry to hear about your experience. We really want all our customers to be happy and are disappointed to hear that we did not meet your expectations in this case. We take your feedback very seriously and would love the opportunity to chat to you about what has been happening. Our Accounts team will be reaching out to you today to discuss this further.[redacted]Sales Manager - North AmericaShortcuts Software

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[They have said this to me many times, it's a rehearsed message. Someone calls me listens to what I have to say, says they will get with management and that's the end of it.]

Regards,