Shoreline Tan

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The business can say whatever it wants to but the fact is that is not how it was conducted! I did go in July and change my name and fill out a hold form, when asked for a copy the girl working there said she wasn't allowed to give me oneAnd when the business called in August because my expiration date changed on my card I explained this to them in detail and I was told there just happened to be no record, but they said they would call around to check and call me back which never happened! It wasn't until I got a call in September that I realized it was obviously my word against theirs and I obviously wasn't going to win this, I was told because all this time I was trying to put it on hold to begin with that all I needed to do was pay my balance up to date oh yeah plus a $late fee and I could put my account on hold that day! It could be the same day as long as it was before the 1st of OctoberSo I did and what happens a week later my account gets charged again! Reguardless of what policies they say they uphold that is not how this whole thing played out and I feel very cheated! Regards, [redacted] ***

August 17, 2016In response to case number [redacted] the client signed a month contract on March 14, for monthly tanning ($plus 10% Federal excise tax)I have attached a copy of our contract agreement to this emailIf necessary we can provide the original signed contract This contract is a recurring billing agreement that drafts from the client’s credit card on the 5th of every monthOn August 5th the client’s credit card declined for paymentIt clearly states in the contract that there will be a $ decline fee that is accrued through the EFT (Electronic Funds Transfer) whenever the payment declines for any reason The Client was called on August 5th at 1:pm and a voicemail concerning the client’s account was left on the phone number that the client provided us with This is a courtesy provided by our staff but it is still the client’s responsibility to update their payment information when it has changed.Upon speaking with the client she asked what number was called, she was read back the number that she provided The client’s response was “I wasn’t home to get that message” But that was the only number provided for her to be reached atThe client went on to say she was angry because she had a $decline fee and that she was not allowed to use our services until she paid the balance due on her account We charge all of our clients on the 5th of every month it is their responsibility to provide us with the correct payment informationIf the payment is insufficient the client will be billed the appropriate amount including all fees and will not be allowed to use our services until their balance has been clearedThe client has since paid her balance on August 9th 2016, updated the payment information on her account, updated a new phone number and is using our services.At this point we have provided sufficient evidence that we have conducted business according to our contract policies in a professional manner

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by Shoreline Tan, Incregarding complaint ID [redacted] Regards, [redacted] ***

Ms [redacted] came in on October 5th at 12:PM to put in her cancellation notice it states clearly on the form that she signed that you must put in your cancellation by the 4th before 4:49PM in order for it to be effective the current billing cycleI am not sure who the client spoke with that she says gave her informationAll of Shoreline's employees know the cancellation policy and would not give her misinformationUnfortunately, the client missed the cut off date and time for the current billing taking her into the next cycle I tried to explain this to the client over the phone when she called however she got angry with me and accused me of being disrespectful asked my name and hung up the phoneIt states on our contract that Shoreline adjusts it's hours without notification and no credit is given for days Shoreline is closed for any reasonI have attached a copy of the original contract and cancellation forms signed by the clientAt this point I have provided sufficient evidence that we have conducted business according to our contract policies in a professional mannerPlease review the documents provided.Thank you

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]