Shore House Apartments

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** *** To whom it may concern,The message provided by the Business contains various inconsistencies and half-truthI made multiple attempts with the Business to inform the Business that there was presence of Mold throughout the premises, including but not limited to: The A/C Unit, the A/C Unit, the Water Heater as well as area in contact with the aforementioned items. On 9/21/2016, Property Management only cleaned one A/C vent, stating it was merely dustHe sprayed a chemical in the vents. Washed vent and spray painted itThe individual cleaning the vent stated that he “guaranteed” there was no presence of mold and that he was certified on detecting and removing moldAfter that visit, I took a sample and professionally had it tested for moldI then provided a lab report to the Business indicating that the samples taken from the Premises contained evidence of mold.On 10/21/2016, the Business offered to transfer us to a different apartment but failed to mention that the release they mentioned was a liability release from past and future liability of my health, not just during the period of the transferAt the same time, in order for us to move, we would have to remain in our apartment unit the new unit is available, in a more moist area and not guaranteed to be mold free. And also to stay in this apartment while we looked at out of the community places to move, I HAD to sign a release of our health as wellThe only other option was to move out and we would not be charged any fees relating to the termination of the leaseHowever, we wished to remain in the apartment and we could not afford to move out to a new residenceWe only wanted to have the apartment cleaned of any and all mold present within the property. Also on 10/21/2016, knowing that using the A/C unit would escalate any health issues we were currently suffering, the Business offered a single portable A/C unit until the apartment was inspected again or $to purchase a unit ourselvesKeep in mind that the apartment is a bedroom/ 2-bathroom unitEven though this would prevent the Mold spores from passing through the vent, the fact remains that the entire apartment was full of mold. From 10/21/until 10/28/2016, the Business made constant efforts to force me to sign the release of liability in order for the Business to provide any assistanceI contacted an attorney for advice and I was advised not to sign any release since the Business is responsible for cleaning any presence of mold. I received no phones calls on the dates of 10/or 10/Dennis did inspect the property but only looked at the outside of the ventsHe did not inspect the inside of the vents nor the A/C Unit itself. On 10/29/2016, my attorney sent a notice to the Business stating that there is Mold in the apartment and under Florida Law, the Business has 7-days to cure the issues present with the apartmentThe Business received the notice on 10/31/2016.At which point, I could no longer allow my family to be exposed to the mold any longer, I left to stay in a hotel and wait for the Business to respond to my attorneyTo date, I have remained in the hotel, awaiting a response from the Business.On 11/30/2016, my attorney finally received a letter from the Business’ attorneyMy attorney is currently working on a response. I have attached photos of many I have taken

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** *** To whom it may concern,The message provided by the Business contains various inconsistencies and half-truthI made multiple attempts with the Business to inform the Business that there was presence of Mold throughout the premises, including but not limited to: The A/C Unit, the A/C Unit, the Water Heater as well as area in contact with the aforementioned items. On 9/21/2016, Property Management only cleaned one A/C vent, stating it was merely dustHe sprayed a chemical in the vents. Washed vent and spray painted itThe individual cleaning the vent stated that he “guaranteed” there was no presence of mold and that he was certified on detecting and removing moldAfter that visit, I took a sample and professionally had it tested for moldI then provided a lab report to the Business indicating that the samples taken from the Premises contained evidence of mold.On 10/21/2016, the Business offered to transfer us to a different apartment but failed to mention that the release they mentioned was a liability release from past and future liability of my health, not just during the period of the transferAt the same time, in order for us to move, we would have to remain in our apartment unit the new unit is available, in a more moist area and not guaranteed to be mold free. And also to stay in this apartment while we looked at out of the community places to move, I HAD to sign a release of our health as wellThe only other option was to move out and we would not be charged any fees relating to the termination of the leaseHowever, we wished to remain in the apartment and we could not afford to move out to a new residenceWe only wanted to have the apartment cleaned of any and all mold present within the property. Also on 10/21/2016, knowing that using the A/C unit would escalate any health issues we were currently suffering, the Business offered a single portable A/C unit until the apartment was inspected again or $to purchase a unit ourselvesKeep in mind that the apartment is a bedroom/ 2-bathroom unitEven though this would prevent the Mold spores from passing through the vent, the fact remains that the entire apartment was full of mold. From 10/21/until 10/28/2016, the Business made constant efforts to force me to sign the release of liability in order for the Business to provide any assistanceI contacted an attorney for advice and I was advised not to sign any release since the Business is responsible for cleaning any presence of mold. I received no phones calls on the dates of 10/or 10/Dennis did inspect the property but only looked at the outside of the ventsHe did not inspect the inside of the vents nor the A/C Unit itself. On 10/29/2016, my attorney sent a notice to the Business stating that there is Mold in the apartment and under Florida Law, the Business has 7-days to cure the issues present with the apartmentThe Business received the notice on 10/31/2016.At which point, I could no longer allow my family to be exposed to the mold any longer, I left to stay in a hotel and wait for the Business to respond to my attorneyTo date, I have remained in the hotel, awaiting a response from the Business.On 11/30/2016, my attorney finally received a letter from the Business’ attorneyMy attorney is currently working on a response. I have attached photos of many I have taken

In response to your letter dated November 15, regarding a complaint received by *** ***,I offer the following:As you will from the time line below, we have been striving to satisfy this residentNot only has she contacted you, she has also contacted the Code and Building Enforcement
and an attorneyWe have recently forwarded all information over to our attorneyThe Code and Building Enforcement Inspector visited on ll/10/and stated to our Community Manager that he found no findings regarding the claims she submittedHe will be supplying us with a report which I can supply once received.Here is a time line of events from our Community Manager:9/21/16- Resident called to report discoloration of air conditioner ventsShe stated she went to her doctor to get tested for allergies and she Is allergic to mold and mildewI offered that in the event her allergies get worse with us being on nature preserve and wetlands, wood frame etc., we would be more than happy to allow her out of her lease without penalties or fees although we would be disappointed if she left.9/21/16- Service Manager went to apartment and removed all air conditioner vents while the resident was at homeHe washed, treated with Microban and painted ventsHe also cleaned all other ventsBefore and after photos were taken, All items were properly documented.10/20/16- Resident came in to speak about discoloration in apartment vents and shared she had the Service Manager was in her apartment a while back to look at her vents as she thinks this is where the problem isShe stated she will not be turning her a/con as this is the location and she will not breathe this inAssistant Manager followed up with Regional Manager as to proper course of action.The options to the resident are provided belowAssistant Manager then called the resident and resident asked about transfering to another apartment.10/21/-Assistant Manager shared the following options with resident that were discussed with Regional Managerwe offered a transfer to 11-when it became available but would need her to sign a release for staying in current apartment until 11-is availablewe will not charge transfer fee, will pay for the move on-site and of course not charge rent as long as she vacates by a specific date.The other option was to move out and we will not charge rent while they look up to days, and will not charge a lease break fee and we will refund entire deposit of $In the meantime we will put a portable air conditioning unit in the apartment so they do not have to run the central a/c, She had the weekend to decide and Dennis would inspect again Monday 10/24,10/24/2016· Dennis goes up to inspect and they're not home and since they have been firm on not letting us in without them home he did not enterThey needed to call to let us know when they were going to be home.10/24/2016- Per maintenance, resident refused our portable unit over the week end 10/26/2016- Follow up call to find out decision by resident as we never heard back.10/27/2016- Service Manager was able to enter to inspect againHe found no sign of mold.10/28/2016- Assistant Manager followed up again to see if decision was madeResident stated she was not comfortable signing a releaseStated she cannot find any other housing right now in this areaShe mentioned going back and forth to the doctor and stated she Is sick for the second time with pneumoniaOf course, we stated that this is even more of a reason we must have a decision by close of business to either transfer to another apartment and sign release or vacate without being charged for rent as long as she vacated within days because we want her happy and feeling goodShe stated those don't sound like good options, she did not want to transfer and asked what Dennis found when he inspectedWe did not elaborate and again reiterated we needed a decision>> · 10/31/2016- In receipt of attorney letter and we still have not heard back from the resident witha decisionHowever, per our mailman, her mail is on hold for one month.we feel we have worked diligently to address any maintenance concerns and have offered the resident numerous options to vacate this apartmentAt this time, we have no idea if she plans to stay, transfer apartments or vacateAny information you may have on her intentions would be greatly appreciated.I have included our review rating from Apartment Ratings and Yelp reviews indicating that this community is held in high regard by most of our residents.If you have any questions, do not hesitate to contact meI can be reached at the number below or by email,Sincerely,Judy ***Residential Operations Manager Benchmark Management Corporation ***

In response to your letter dated November 15, 2016 regarding a complaint received by [redacted],I offer the following:As you will from the time line below, we have been striving to satisfy this resident. Not only has she contacted you, she has also contacted the Code and Building Enforcement...

and an attorney. We have recently forwarded all information over to our attorney. The Code and Building Enforcement Inspector visited on ll/10/16 and stated to our Community Manager that he found no findings regarding the claims she submitted. He will be supplying us with a report which I can supply once received.Here is a time line of events from our Community Manager:9/21/16- Resident called to report discoloration of air conditioner vents. She stated she went to her doctor to get tested for allergies and she Is allergic to mold and mildew. I offered that in the event her allergies get worse with us being on nature preserve and wetlands, wood frame etc., we would be more than happy to allow her out of her lease without penalties or fees although we would be disappointed if she left.9/21/16- Service Manager went to apartment and removed all air conditioner vents while the resident was at home. He washed, treated with Microban and painted vents. He also cleaned all other vents. Before and after photos were taken, All items were properly documented.10/20/16- Resident came in to speak about discoloration in apartment vents and shared she had the Service Manager was in her apartment a while back to look at her vents as she thinks this is where the problem is. She stated she will not be turning her a/con as this is the location and she will not breathe this in. Assistant Manager followed up with Regional Manager as to proper course of action.The options to the resident are provided below. Assistant Manager then called the resident and resident asked about transfering to another apartment.10/21/2016 -Assistant Manager shared the following options with resident that were discussed with Regional Manager. we offered a transfer to 11-204 when it became available but would need her to sign a release for staying in current apartment until 11-204 is available. we will not charge transfer fee, will pay for the move on-site and of course not charge rent as long as she vacates by a specific date.The other option was to move out and we will not charge rent while they look up to 30 days, and will not charge a lease break fee and we will refund entire deposit of $300. In the meantime we will put a portable air conditioning unit in the apartment so they do not have to run the central a/c, She had the weekend to decide and Dennis would inspect again Monday 10/24,10/24/2016· Dennis goes up to inspect and they're not home and since they have been firm on not letting us in without them home he did not enter. They needed to call to let us know when they were going to be home.10/24/2016- Per maintenance, resident refused our portable unit over the week end 10/26/2016- Follow up call to find out decision by resident as we never heard back.10/27/2016- Service Manager was able to enter to inspect again. He found no sign of mold.10/28/2016- Assistant Manager followed up again to see if decision was made. Resident stated she was not comfortable signing a release. Stated she cannot find any other housing right now in this area. She mentioned going back and forth to the doctor and stated she Is sick for the second time with pneumonia. Of course, we stated that this is even more of a reason we must have a decision by close of business to either transfer to another apartment and sign release or vacate without being charged for rent as long as she vacated within 30 days because we want her happy and feeling good. She stated those don't sound like good options, she did not want to transfer and asked what Dennis found when he inspected. We did not elaborate and again reiterated we needed a decision>> · 10/31/2016- In receipt of attorney letter and we still have not heard back from the resident witha decision. However, per our mailman, her mail is on hold for one month.we feel we have worked diligently to address any maintenance concerns and have offered the resident numerous options to vacate this apartment. At this time, we have no idea if she plans to stay, transfer apartments or vacate. Any information you may have on her intentions would be greatly appreciated.I have included our review rating from Apartment Ratings and Yelp reviews indicating that this community is held in high regard by most of our residents.If you have any questions, do not hesitate to contact me. I can be reached at the number below or by email,Sincerely,Judy [redacted]Residential Operations Manager Benchmark Management Corporation [redacted]