Shoppers Value Foods

We have spoken with the customer and have verbally agreed upon a resolution.  The customer has agreed to update the Revdex.com that the matter is closed.

Our installation
team visited the [redacted] home on Wednesday 7/1/15.  Our team assured them
that [redacted] is installed on the home in all of the areas referenced on the
contract.  At the end of our visit, Mrs. [redacted] indicated we had resolved
the issue.  Therefore, we were surprised to receive this complaint today
(7/23/15).
 
After receiving
this complaint today, we immediately called the [redacted].  Mrs. [redacted]
indicated that she understands that [redacted] is indeed installed on the
home.  She also said that all of their leak issues have been resolved
since they recently had a new roof installed on the home.  Nothing has
leaked since and she is happy.
 
We are not sure
where the communication breakdown is occurring but we assure the Revdex.com, and the
[redacted], that [redacted] is installed on their home, per the agreement. 
Therefore, based
on our last inspection of the property and conversation with Mrs. [redacted] this
morning, all issues have been resolved.

We have been in contact with the customer and are in the process of working through a resolution.

We entered into a contractual agreement with [redacted] on June 13th 2017. There seems to be some miscommunication as to the actual start date of the project but we were and are ready and able to fulfill the contract as written. We will cancel the contract and return the deposit in the...

interest of customer service