Shopper's Food Warehouse - Headquarters

Review: I went to the store on richmond hwy in alexandria to pick up two cases of miller high lite and two cases ofmiller high life in 24 oz cans as advertised. There were none so customer service called the manager . I told her what I wanted and showed her the flyer that came out june 5 2013. At first she said ok when I got to customer service the story changed to one case of each . I say once you advertise a product acknowledge an error but honor what is in print on flyers in your store.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:What was stated was not true. I SPOKE WITH TWO WOMEN NEVER TO A MALE STORE MANAGER .I SHOWED MY FLYER THAT WAS MAILED TO ME AND I TOOK A FLYER FROM THE STORE RACK NEXT TO CUSTOMER SERVICE AND SHOWED THE [redacted] TALL FEMALE MANAGER AND FRONT STORE PERSON WHO HELPS WITH REGESTER PROBLEMS NEVER DID I TALK TO A MALE MANAGER. The flyer stated 24 either cans or bottles for the sale item . thanks [redacted]

Review: Customer Satisfaction Guarantee at Shoppers - [redacted] ([redacted])

[redacted] grants adjustment to customer's satisfaction.

Please be advised beneath Shoppers Warehouse customer practical contact an a unfair business practice with

shoppers and observation of a factual events.

The Shoppers Warehouse employee ([redacted]) and store manage (unknown) at the

[redacted], [redacted] location indicated as Store number [redacted],

there upon contact of the incident in-house

Took an impart bestowed quantity of the 19 items purchased totaling $15.23

of (this customers purchased store product property) without permission or

legal right and without intending to return it.

I need the appropriate authority contact towards termination of the manager and employee in the complaint.Desired Settlement: Beneath the complaint . I wasted and hour shopping for nothing, made wait and additional hour for a cnatankerous customer service employee's service and force to contact police before the store manager would back down with the intent to take the $15.23 dollars worth of merchandise, he and cashier [redacted] got caught dishonestly pass off ( to another female customer person). Complimentary Service for my inconvenience.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

see enclosures