ShopHairWigs

Initial Business Response / [redacted] (1000, 5, 2015/05/01) */ We received the customers order on March 1st We had to order (1) of the items from the manufacturer as it was not in our warehouseThe item did come back on back orderWe informed the customer and just shipped out the (1) item we did haveWe shipped the item out on March 4, and it was delivered to her house on March 12, The customer contacted us on April 2, stating she never received the itemsWe did open a claim investigation through USPSUSPS did run an investigation on the package and they did conclude the package was successfully delivered to the address providedAt this time since it was concluded the package was successfully delivered the claim has been closed as of April 13, and at this time there is no further action that can be taken since so much time has lapsed Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I spoke with the company who refused to give me a managerI contacted the Post Office and after numerous days finally speaking with someone by the name of Debra who said she wiykd get back and never didNor did the companyThey claimed the package was delivered, but no one can provide a signature or state where the package was left atI am the only party who lives at the home and it was not delivered to me and the company was I was not home because after the long wait for them to deliver, I requested for them to cancel the order as I would not be home, I was going out of townI do have the emails to confirm everything which I am statingI am again requesting my money back Final Business Response / [redacted] (4000, 11, 2015/06/04) */ We have followed all of our companies protocols and policiesCustomer first stated that she no longer stays at the address but did have someone go to that address to see if there was any packages there and they told her noThan the customer stated she is the only person that lives there and it could not have been delivered there since she was thereWe did run an investigation through USPS and there findings show the package was successfully delivered to the address the customer providedBelow are the claim details for this order: Claim Status History Denied 04/13/ Under Review 04/02/ Submitted 04/02/ Your Claim Summary Tracking Number [redacted] A package was sent on 03/04/using Priority Mail Reason for Claim Lost Mailer's Address [redacted] Addressee's Address [redacted] Payment Address At this point we have done everything we can to try to resolve this issue and since the package was successfully delivered we can not do anything else on our end

Initial Business Response /* (1000, 5, 2015/05/01) */
We received the customers order on March 1st 2015. We had to order (1) of the items from the manufacturer as it was not in our warehouse. The item did come back on back order. We informed the customer and just shipped out the (1) item we did...

have. We shipped the item out on March 4, 2015 and it was delivered to her house on March 12, 2015. The customer contacted us on April 2, 2015 stating she never received the items. We did open a claim investigation through USPS. USPS did run an investigation on the package and they did conclude the package was successfully delivered to the address provided. At this time since it was concluded the package was successfully delivered the claim has been closed as of April 13, 2015 and at this time there is no further action that can be taken since so much time has lapsed.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I spoke with the company who refused to give me a manager. I contacted the Post Office and after numerous days finally speaking with someone by the name of Debra who said she wiykd get back and never did. Nor did the company. They claimed the package was delivered, but no one can provide a signature or state where the package was left at. I am the only party who lives at the home and it was not delivered to me and the company was I was not home because after the long wait for them to deliver, I requested for them to cancel the order as I would not be home, I was going out of town. I do have the emails to confirm everything which I am stating. I am again requesting my money back.
Final Business Response /* (4000, 11, 2015/06/04) */
We have followed all of our companies protocols and policies. Customer first stated that she no longer stays at the address but did have someone go to that address to see if there was any packages there and they told her no. Than the customer stated she is the only person that lives there and it could not have been delivered there since she was there. We did run an investigation through USPS and there findings show the package was successfully delivered to the address the customer provided. Below are the claim details for this order:
Claim Status History
Denied 04/13/2015
Under Review 04/02/2015
Submitted 04/02/2015
Your Claim Summary
Tracking Number
[redacted]
A package was sent on 03/04/2015 using Priority Mail.
Reason for Claim
Lost
Mailer's Address
[redacted]
Addressee's Address
[redacted]
Payment Address
At this point we have done everything we can to try to resolve this issue and since the package was successfully delivered we can not do anything else on our end.