Shop 2 Wear

We did not charge the customers *** account, so there is nothing to
refundIf the customers disagrees, they should dispute the charge with
***

Hi [redacted],
The Saints Jacket you ordered is on back order and will take some time to ship.
Anyway, we have refunded your card. It takes 3-4 business days for the refund to show up on your online statement.
Thanks,
Customer Service.

Review: I placed an order with shop2wear on the 7th of July 2013. I have tried several times contact them in regards to my order with no response.

Purchase was made on July 7th 2013 in the amount of 21.97 for a pair of Steelers sunglasses. I've tried several times to contact them via email and phone. No one ever answers and I've left voice mails twice with no response. After further research into this company I'm beginning to believe it's a scam and need my money returned. Order number is 32115572, this is in no way how a true business should operate.Desired Settlement: I want a refund for the amount of 21.97 for a purchase made on 7/7/13 using my Visa debit card.

Business

Response:

Consumer's Final Response

I received a refund for unreceived product, thank you

Review: I had placed a order on the website www.shop2wear.com on October 13,2014 using my debit card and I keep calling this company alot of times at 1 [redacted] about my product and no one represenative is answering the calls,I left voicemails and no one got with that company have got in contact with me or send me a email about my product and just want what I order or refund my money back.Desired Settlement: I want my 126.49 or the product that I order.

Review: I returned an item for exchange to a smaller size and did not receive the item. Requested a refund and was sent a message it was being looked into.

Order [redacted] for a Carolina Panthers jacket in the amount of $114.99 was placed and received on 2/22/14 but my son needed a smaller size. I contacted about exchanging and was sent the return information via email. I shipped the item and it was tracked and received on 2/28/14 at the TN location. I did not get the smaller jacket or a refund as requested in March and April when I still had not received a call or email from shop2wear. I called and emailed the tracking number for proof of their receipt and still no response. The calls just go to voicemail and emails are not returned.Desired Settlement: I want this company to refund my $114.99 for the Carolina Panthers jacket I have not received.

Review: I have never received my order 32116466.- I have attempted to email and call serveral times only being able to leave VM. I have not received my product but paid 101.42 for this.Desired Settlement: I would either like a refund or the product I ordered shipped.

Review: I have ordered a t-shirt about a month ago already paid for but have not received it. I have emailed twice and left 2 messages and they have not contacted me. Every time I call nobody answers and goes to voice mail. I want my t-shirt or my money back! Very disappointed!Desired Settlement: Either my money back which was $ 27.30 or my t-shirt. My order # was [redacted].

Business

Response:

Item out of stock, card was refunded.

Consumer

Response:

Hi, Send you email regarding complaint # [redacted]. I accept their offer of refund. which they have done. So thank you very much for helping.

Review: I placed an order for a 49ers jacket on 2/25/14, I paid with my bank card, my account was charged on 2/27/14. I heard nothing from them at all, until after I called them and messaged them on 3/12/14. They sent me an email on 3/13/14 stating "your order has been shipped". On 3/17/14 I received the order. It is totally NOT what I ordered at all. It is different from what I ordered. The receipt That came with with the package specifies clearly what I originally ordered. I paid $137.99 for a certain Item, they are not going replace it just because they feel like it. I messaged them and called them informing them of their mistake and bad service. They emailed me back with rules on how to return Items. After reading so many similar complaints and how they do not follow through, exchange, refund money, even after you return the wrong item, I don't know what to do. Something has to be done with this "company". They are crooks, ripoffs, scammers.Desired Settlement: First of all I would like it if they had someone answering their phones. It's obvious they are hiding. I want them to guarantee they will fix the problem, Then I want the correct item I purchased, since that probably will not happen, I want my $137.99 refunded back to me. I will not pay to return the wrong item. I want them to pay for returning the item. They should have printable return labels.

Business

Response:

Since we shipped wrong merchandize per customer, the customer must send

the Jacket back as per instructions in the email sent by us.

If the customer hasn't received our email, they should check their junk

email folder.

Review: I purchased three items on-line and used my debit card as payment on 10-4-13.That day I recieved confirmation that the order was placed and paid for. On 10-7-13, I recieved a tracking number for my order, which of course did not work.I made several phone calls and the line always goes to voicemail which no one ever returns calls as promised.I also sent several e-mails. On 10-7-13 [redacted] replyed via e-mail "I'll return a call or e-mail regarding your order within two days", no phone call yet and today is 10-22-13.. I've left app 15 messages at the California store and I have filed with the Revdex.com in Knoxville as well, it's a second store they have, their phone just rings constantly, and number that the local directory has doesn't exist. Something needs to be done with this company, the web-site looks great but don't fall for this one!! All I want is my money and shipping costs returned..

Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

I would like my money $19.95+$24.95+shipping $25.00= $69.90 returned. This if fair!!! I made this purchase with my debit card and that is not an option on the next screen so I marked credit card.

Business

Response:

Initial Business Response

The customer place the order on 10/4/2013. The order was delivered to the customer on 10/10/13.

USPS Tracking # Tracking Number: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

Customer indicated to us via email that the box was damaged: "the sticker on the box read possible damage and my local post office placed another sticker on the package that read unsealed upon delivery with todays date."

We sent an email to [redacted]@zoominternet.net on 10/23/2013: "It shows that we shipped you three items. Please revert back if you had any wrong items.". We did not receive any response from the customer to that email.

Could you please send us the photo copy of the front of the box, as we would need to use it to file a claim with USPS.

Review: Item purchased online 6/16/2013 at 6:14:15 PM for $103.85 has not been delivered.

I purchased a Kentucky College Hoodie from the website after seeing on in Gatlinburg, TN. The store clerk gave me the website and told me to get one from there. I made my purchase on 6/16/2013 at 6:14:15 PM for $103.85. I received an e-mail about 1 and 1/2 months later advising me that they were out of the purchased Hoodie. I requested a full refund and have not heard from them since. They will not answer the phone or replay to my emails.Desired Settlement: I am seeking a full refund in the amount of $103.85 or the Hoodie I ordered.

Business

Response:

Initial Business Response

We have sent a refund to your Paypal account, please accept it.

Final Consumer Response

(The consumer indicated he/she ACCEPTED the response from the business.)

Review: I purchase [redacted] Jacket, on 08/01/2014 and as of this date I have not recieve my jacket.Thanks,Desired Settlement: $137.99

Business

Response:

Hi [redacted],

The Saints Jacket you ordered is on back order and will take some time to ship.

Anyway, we have refunded your card. It takes 3-4 business days for the refund to show up on your online statement.

Thanks,

Customer Service.

I ordered a shirt from this business and got an order confirmation. That was the last contact I had with them. They took my money and left me high and dry. They are criminals that need to be prosecuted for theft.

Review: I never received my order.

I ordered a t-shirt from this company. picture and wording on the back of the shirt is.. This is what I look like when I call in sick, picture is a man holding a large fish. my order number is XXXXXXXX I placed my order on June 14, 2013 at 12:04 pm as of today July 17, 2013 I have not received this order. it was to be a gift for my Son. I have emailed & called this company roughly 20 times. I have never been able to talk to anyone and have never received a call or email back from this company. Desired Settlement: The only thing I am requesting from this company is that I receive my t-shirt before Aug 1, 2013.

Business

Response:

Business' Initial Response

Customers card was refunded on 7/20/2013.

Review: Ordered a [redacted] bucket style hat on July 21st of 2014..company says it takes 3-15business days to process, after numerous attempts of calling (with no answer or return of phone calls) and emails (with no reply also), still have not received it....are they even a legit business?Desired Settlement: Would like my $27.45 back or the product I ordered

Business

Response:

We did not charge the customers Paypal account so there is nothing to refund. If the customers disagrees, they should dispute the charge with Paypal.

Review: No delivery.ordered jacket 7-2-13 never received. I called 3x's voice mail every time. E-mailed and got 2 answers saying product was sent priority mail 2 weeks later still no product. I put in a dispute with my credit card. Very very poor customer service. Desired Settlement: I just want people to know about this business and that it is a scam. They are terrible business people and give ordering online a bad name. Should be out of business. If I am unable to get my money back from my credit card, I am requesting a full refund from the company.

Business

Response:

Business' Initial Response

Customer has received the Jacket as per customers email:

8/8/2013 3:23:41 PM - [redacted]@hotmail.com

Name: [redacted]

Subject: Others.

want to return and not paying for return you can send me a label as it was not sent when promised

Consumer's Final Response

(The consumer indicated he/she DID NOT accept the response from the business.)

they do not answer and only sent because I disputed the charge. I am waiting to get a return label from them. they never answer the phone even when cc company calls. I want them to send return label. I know I am not the only complaint against this company

Business Response

The customer needs to send back the Jacket if they don't want it as per instructions sent to customers email address on 8/16/13.

Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

I told them I would not pay to ship back that they need to send me a shipping label just like I told them in email I sent back to them.

Business Response

The customer has received the Jacket ordered. They need to send us back the Jacket if they do not want it as per email instructions sent on 8/16/13.

Review: I ordered 2 sun glasses from Shop2Wear and received nothing and can not get a hold of anyone about the issue.

On May 9th I ordered 2 sports sun glasses from Shop2wear online and I received nothing at all. They E-mailed me a confirmation and gave me an order number. A few days passed and I wanted to track the package with the number they gave me but UPS,FedX or USPS had no such number. That's when I knew something was wrong. So I called and called and only a please leave a message is what I heard. I never spoke to anyone and no one got back with me. I quickly notified my credit card company and it's under investigation & notified the Revdex.com. I then looked online about the site and found out there were many complaints were just like mine. Desired Settlement: I just want my $51.47 back or send me what I ordered.

Business

Response:

Business' Initial Response

Customer placed an order on 5/9/13 for 2 sunglasses, one sunglass was shipped on 5/30/13, refer tracking information: https://tools.usps.com/go/TrackConfirmAction_input?origTrackNum=[redacted].

On 5/30/13 we refunded the customer for one sunglass which was not shipped .

We clearly state we ship orders in 7-15 business days, not sure what the issue is.

Review: I ordered my daughter a soccer jersey for her birthday. I placed the order on February 26, 2014.I have not received it. I have called and left messages on 4 separate occasions and I have emailed them 3 different times inquiring the status of the order. They have charged me for the item. Unfortunately it was not here in time for her birthday.Desired Settlement: I would like my money refunded and I want the world to know what a yucky company this is!

Business

Response:

Customer has already disputed the charge with their Credit Card company back in March 2014 and received their money back.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Thank you!

Review: Paid for an order of 4 tee shirts totaling, $101.85. The company failed to deliver the merchandise and will not answer its' phone.

The Folsom, California Shop2Wear store took my order over the internet on 09/04/2014 for 4 extra large "Big Johnson" Tee Shirts. The company received payment on 09/05/2014 from my bank via Mastercard.

When I attempted to contact the company, they never answer their phone.Desired Settlement: I would like a refund of my money.

Review: ON DECEMBER 30, 2013 I RETURNED A PRODUCT FOR EXCHANGE; I HAVE NOT RECEIVED IT, I HAVE E MAILED THEM, AND CALLED THE PHONE NO. NO ONE WILL ANSWER OR RESPOND. EITHER I WANT MY PRODUCT EXCHANGED OR MY MONEY BACK. I HAVE TRIED REPEATEDLY TO TRY TO CONTACT THEM.Desired Settlement: ITEM REPLACED

Business

Response:

Customer ordered a Large T-Shirt and sent it back to exchange for a

X-Large on 12/30/2013. We didn't have the X-Large in stock, so it took

a bit longer to process the exchange request. A X-Large T-Shirt was

shipped to the customer on 2/26/2014.

Review: I ordered in the beginnin of December a Mustang jacket and 2 shirts for my husband for Christmas and didn't received yet. This been over 8 weeks and no sign of the jacket or the other things.They were paid by visa and the next the payment passed on my card.Please check out if this is normal to take this time and if they are not able to deliver I'd like to be reimburst as soon as the can.Thanks for the notice of this complaint.Desired Settlement: I'd like to receive this order