Shogun Japanese Steakhouse

The staff promised what they could not deliver. My mother had a heart attack they said they would cook her food differently but they didn't. I also placed an order to go but they didn't even remember that it was placed even though it was documentedDesired SettlementA decrease in the Revdex.com accreditation scoreBusiness Response 1.We are unable to find out the customer complaint without the original copy of receipt which contains the order number.2.The interaction between one of our new waitresses and the customer who has reported his complan seems to have been a misunderstanding due to her lack of experience in taking take-out orders.3.We will compensate for the specific two orders: first, the order where the food was not cooked differently. Second, we will also compensate for the take-out order that was not cooked on time.4.If the customer would appreciate our offer, we would send a gift card totaling up to forty dollars, which is the price for two dinner entrees, to [redacted] for the customer to utilize.