Shoes.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The reason I am rejecting this response is because I have been jacked around and told multiple different things from multiple different people in the company Today on January 11th it is the 8th business day and I still do not have my money back from the company When I called Tuesday the 9th the customer service rep told me there was nothing else they could do for me and he wasn't sure what to tell me Very annoying!!! Regards, [redacted]

We would like to thank this customer for shopping with us and apologize for this confusing situations The label the customer is seeing was put on by the manufacture of this item in response to California's Proposition Per the cancer association website Proposition are labels warning that a product contains compounds that may cause cancer, birth defects, or reproductive harm are now required on many household items sold in CaliforniaBut people all over the country see them because many companies put the labels on all items that contain these compounds, even if they’re to be sold in other statesThe warning labels can be found on many kinds of products, such as electrical wires, jewelry, padlocks, dishes, flashlights, and pesticides, to name just a few The customer can do an online search of Proposition for further information.We have already credited the customer back in full and told the customer she could keep the item We also have offered the customer 30% off her next order Again we are sorry and want the customer to know we in no way are trying to mislead customers

We appreciate the customers feedback about our new policy and also thank the customer for shopping with usOn July 16th, our site was updated to show the new policy to make sure customers would know in advanceOur homepage says “free shipping + free exchanges” and the entire policy is listed under the Returns section of our Help pageThe new policy went into effect on August 1, 2015, and all purchases made on August 1, or after are subject to our new return policyThe customer is welcome to place an exchange for any of our over 130,000+ items on our website and would not be charged a restocking feeWe do sincerely apologize for any disappointment cause by our policy

We would like to thank this customer for shopping with us and apologize for this frustrating experience of expecting to receive an item in a certain color and actually receiving the item in a different color We have requested to credit the customer back the $restocking fee and ask they allow 2-days for this request to be processed The credit can take up to business days to show up on their original bank statement.Again we would like to apologize to the customer and hope to work with them again in the future

Hi we thank this customer for shopping with us When a package goes missing we are required to open an instigation with [redacted] so they can try to determine where the package is [redacted] has closed this claim stating the package was found and confirmed delivery to the customer If this customer is stating they have still not received the package we will need to contact [redacted] for further information

We would like to thank this customer for shopping with us and we appreciate their feedback about the return policy Our policy now focuses on free exchanges because we’re certain we can find the right match for our customers – whether that’s a different size, color or completely different item altogetherOn July 16th, our site was updated to show the policy to make sure customers would know in advanceOur homepage says “free shipping + free exchanges” and the entire policy was announced and listed under the Returns section of our Help pageAs we understand that for some customers, this option might not be a fit for them, we’ve also worked to make returns as easy as possible – though if no item is being exchanged then there would be restocking feeIn accordance with our guidelines we are unable to waive any restocking feesWe understand that this customer is disappointed with our policy, and we do sincerely apologize for any inconvenience this may causeShould they opt to exchange, we’re happy to help them find new styles or items to try

We are sorry to hear of the experience this customer hadwith us and apologize for the inconvenience caused [redacted] and their secured service does notallow us to perform straight exchanges and the customer should have been advisedif a new order was placed we would consider this an exchange and would havewaived the restocking fee on the item returned.We understand that this customer is disappointed with themisinformation given, and we do apologize for the disappointmentIf thecustomer would like to place a new order for the correct size we will creditthe restocking fee back to the original payment method We appreciate this customer's business andhope to be able to work with them again in the future

Our apologies to the customer for any inconvenienceWe have since resolved this issue with the customerAll shoes are being returned and a refund will be issued once our warehouse has processed the returnWe have also issued a 30% discount for a future order

We would like to apologize to this customer for this frustrating experience When an order is placed through [redacted] we do not have access to a customers billing information We received this item back and notified [redacted] to credit the customer back $ There is no record that a restocking fee was charged If this customer is seeing a charge of $this was on [redacted] 's side and they will need to contact [redacted] to investigate further

We do apologize for any confusion, however as can been seen in the image the customer provided our website says "Free Shipping and Free Exchanges" We do not advertise free returns and we are unable to waive any restocking fees unless customers exchange an item for anything on our website The complete policy can be found at [redacted]

I understand there was a policy change, however, the new policy was hidden The new policy can be found after searching for several minutes How would I know to look for a policy change? I have ordered many times from Shoebuy for many years I did not check for policy changes each time I ordered When I placed the order, why did Shoebuy not state "Please note our new policy about re-stocking fees" Shoebuy purposely hid the new policy Why wasn't Shoebuy upfront about its policy changes? Regards, [redacted]

We are sorry the customer was not aware of our restocking policy Our policy is available on our website at [redacted] Also all emails about an order has a link to our policy and when the customer placed the order they had to agree to our policy

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted] ***

We are very sorry to know this customer will no longer shop with us Our policy was put in place to help business going forward however we do understand it does not work for all customers We also would like this customer to know we value him as a customer and hope he will continue to work with us in the future and would love to extend a 30% discount to the customers next order

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below My Order # [redacted] ? The item should be "Marmot PreCip Jacket (Men's)

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI am sorry to hear you still refuse to stand behind your productMy complaint will remain open indefinitely until a time when you decide to refund my money Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Thank you sincerely, [redacted]

We would like to thank the customer for reaching out to us! We would be happy to help this customer receive a refundWe are very sorry to hear that the customer received the wrong itemWe have gone ahead and initiated the return for order [redacted] Within the hour the customer will receive an email to the email address on the file with the link to a pre-paid [redacted] return shipping label and return instructionsIf the customer need more assistance with this return, we encourage them to contact us

That is correctSince your order shipped in time and according to the times listed on the website, we are willing to meet you half way and credit back half the cost of shippingYou will see the $credit posted in the next 3-business days

We are very sorry to hear about this customer’s disappointment in her product and our policiesWe would like to reassure the customer that this shoe is not listed in nor advertised in Women’s U.S sizingThis shoe comes in Australian sizes and on the shoe page below the sizes we list “This item does not follow standard US sizingSee size chart for proper fit.” And provide a size chart so that our customers can choose the size they needThis customer ordered a size Australian sizeThis is equal to a in U.SMen’s sizes and in U.SWomen’s sizesOur system is also showing that the customer had ordered a size in the same shoe weeks prior to this orderThis item was returned with the note from the customer being “apparently a size is a womans size 11.” We are usually happy to help the customer with a return or free exchange in this situationHowever, this order was placed on April 24th, and did not alert us of the issue until July 4th, At that time our day return policy had already passed and we were no longer able to accept the shoes backAgain, we sincerely apologize for any confusion regarding sizing and that we are unable to take her shoes back after our day return policy