ShoeFashionize

Final Consumer Response /* (2000, 5, 2016/06/27) */
Hello ***,
I'm writing to let you know that my mother's credit card has been refunded for the entire (almost) $400! I'm not sure if it was your actions, or the notes that I left on their facebook page :) but I can't believe they did the
right thing!
Thanks for your help
*** ***

Initial Business Response /* (1000, 10, 2016/02/23) */
Our records indicate that the consumer registered for the promotional trial membership on 10/28/As advised directly on the payment page the terms and conditions, as well as any additional terms, conditions and covenants are made
referenced in or made available by the hyperlink on the Credit Card Payment Page upon registrationThis Agreement is intended to be governed by the Electronic Signatures in Global and National Commerce Act
By participating in the risk free trial and enrolling for a trial order, members will be shipped a watch for $S&HOur members are given the opportunity to try it for days to enjoy their purchase and determine if the item is a suitable fitIf not, the unopened item may be returned within the allotted time by contacting our Customer Care toll-free line or by via emailTo which our members are then given a RMA number
If our members are satisfied, they do nothing and agree to be charged $Plus, they agree to be enrolled in our Monthly VIP Membership Program where days from their initial order date and every days thereafter they will receive a new item for the discounted retail price of $(Free Shipping)Our members have the option to cancel their VIP Membership at any time
On 01/28/the consumer contacted our customer service call center in an attempt to gather information regarding the recurring charge of $he incurred on 1/01/Our customer service representative thoroughly educated the consumer of the Terms and Conditions he agreed to upon signing up for the promotionThe consumer admitted to not reading the Terms and Conditions as well as receiving the products shipped to himHowever, the consumer requested a refundOur customer support representative explained the very strict return and refund policy in which the consumer agreed upon order placement
Contrary to the consumer's claim the evidence within this document will show that he knowingly participated in our risk free trial starting at $His failure to cancel within the day trial period resulted in the account becoming a VIP membership as specified within the terms she agreed toThe consumer enrolled in the fourteen (14) day trial on 10/28/Upon sign up customers must agree to the terms & conditions and privacy policy that are presented on credit card payment and enter a valid credit card and CVVnumber before proceeding any further
Upon sign up users must agree to the terms of use and privacy policy that is presented on the site as well as enter a valid credit card and CVVnumber before proceeding any furtherPlease note that the recurring membership fee is mentioned on the payment page within the "Satisfaction Guarantee" sectionIf a customer does not cancel the trial subscription and return the merchandise; they will then automatically upgrade to a recurring VIP membership per the terms entered into
Although the consumer simply failed to cancel the day trial period nor returned the item to avoid becoming a recurring VIP Member, after careful consideration and in an effort to resolve this matter, our billing department manager decided to go against our strict no refund no return policy and has extended the consumer a courtesy refund in the amount of $98.00, which has been issued today 2/23/

Initial Business Response /* (1000, 10, 2016/01/08) */
Our records indicate that the consumer registered for the promotional trial membership on 10/25/2015. As advised directly on the payment page the terms and conditions, as well as any additional terms, conditions and covenants are made...

referenced in or made available by the hyperlink on the Credit Card Payment Page upon registration. This Agreement is intended to be governed by the Electronic Signatures in Global and National Commerce Act.
By participating in the risk free trial and enrolling for a trial order, members will be shipped a pair of sunglasses for $5.99 S&H. Our members are given the opportunity to try it for 14 days to enjoy their purchase and determine if the item is a suitable fit. If not, the unopened item may be returned within the allotted time by contacting our Customer Care toll-free line or by via email. To which our members are then given a RMA number.
If our members are satisfied, they do nothing and agree to be charged $98.00. Plus, they agree to be enrolled in our Monthly VIP Membership Program where 45 days from their initial order date and every 30 days thereafter they will receive a new item for the discounted retail price of $98.00 (Free Shipping). Our members have the option to cancel their VIP Membership at any time.
On 11/10/2015 the consumer contacted our customer service call center in an attempt to gather information regarding the recurring charge of $98.00 he incurred on 11/8/2015. Our customer service representative thoroughly educated the consumer of the Terms and Conditions he agreed to upon signing up for the promotion. The consumer admitted to not reading the Terms and Conditions as well as receiving the product shipped to him. However, the consumer requested a refund. Our customer support representative explained the very strict return and refund policy in which the consumer agreed upon order placement.
Contrary to the consumer's claim the evidence within this document will show that he knowingly participated in our risk free trial starting at $5.99. His failure to cancel within the 14 day trial period resulted in the account becoming a VIP membership as specified within the terms he agreed to. The consumer enrolled for the fourteen (14) day trial on 10/25/2015. Upon sign up customers must agree to the terms & conditions and privacy policy that are presented on credit card payment and enter a valid credit card and CVV2 number before proceeding any further.
Upon sign up users must agree to the terms of use and privacy policy that is presented on the site as well as enter a valid credit card and CVV2 number before proceeding any further. Please note that the recurring membership fee is mentioned on the payment page within the "Satisfaction Guarantee" section. If a customer does not cancel the trial subscription and return the merchandise; they will then automatically upgrade to a recurring VIP membership per the terms entered into.
Although the consumer simply failed to cancel the 14 day trial period nor returned the item to avoid becoming a recurring VIP Member, after careful consideration on 11/10/2015 our billing department manager decided to go against our strict no refund no return policy and offered the consumer a courtesy refund in the amount of $49.00. However, the customer declined our courtesy offer. In addition to the consumer's decline of our offer, he also filed a dispute with his financial institution in which deemed each charge as valid and reversed the provisional credits granted to the consumer during the initial stages of the investigation. The consumer was thoroughly advised of the dispute process upon his declination of our courtesy refund offer and advised once a dispute has been filed we will no longer honor the $49.00 refund offer.
Initial Consumer Rebuttal /* (3000, 12, 2016/01/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I had no idea that this was for a $98.00 VIP membership subscription service with a 14 day trial. This was never brought to my attention in the internet pop up ad. Interesting that the pop up ad never went to their web site. The ad stated that you would get a free pair of sunglasses or shoes. All you have to do was to select which product that you want and to pay just the shipping cost which was $5.99. Once I put my credit card info to pay for the $5.99 shipping I then got an email Order Confirmation that said Shoefashionize Male Sunglasses 401 - Order Total $5.99 and that was it. There was no company name, no business web address, no phone number, no membership number, no membership sign up or info in the email stating that this was for a VIP membership with a 14 day trial. I only got an email invoice for the sunglasses and that was it. When I got the sunglasses there was no info on the business or terms and conditions agreement in the box. So I got in the box what I thought was what the pop up ad stated. I had no problem with them taking $5.99 from my credit card for shipping charges but 15 days later they then took an additional $98.00 from my bank credit card.I had to do a lengthy Google search to find their business web address and phone number. I finally found their number and called them and they told me that they do not do membership refunds after 14 days. I had told them that I was unaware of and did not see the terms and conditions from the pop up ad. They told me that they usually don't refund at all but that they would refund me only $49.00 if I signed a waiver. I was not happy with that because I should be refunded $98.00 instead.I felt ripped off because the cheaply made no name sunglasses that was sent to me was not worth even $9.00. A legitimate business would link you to their website but the pop up ad just gives you an order form and you put in you credit card and shipping info and that was it. I saw no Terms and Conditions statement in that pop up ad.If I would have seen those terms or a membership sign up I would have never fallen for that. I strongly feel that I was tricked and later penalized by this business. They have taken my $98.00 and won't give it back to me. I have not an will no used those sunglasses that was sent to me. They are still in the shipping box unused. I would be more than happy to send the sunglasses back to this company. An honest and legitimate business should be more than happy to refund an unhappy customer if the customers was not satisfied with there products or service. I am a retired military senior citizen with a very limited set income and $98.00 is a lot of money to me. I would really appreciate it if this business would do the honest and right thing by refunding my $98.00.
Final Business Response /* (4000, 16, 2016/01/26) */
Our company is not affiliated with the third party organization described by the consumer. Therefore, we are not responsible for the advertising used to offer the consumer to fill out surveys. Once the consumer was redirected to our company website it was his responsibility to fully read and understand the terms prior to agreeing by checking 2 separate boxes on 2 consecutive pages. The consumer enrolled in a trial membership, overlooked the Terms and Conditions, inquired about the charges incurred. The promotion the customer signed up for was fully explained to the consumer. Despite our strict refund policy, the consumer was offered a courtesy refund of $49.00 (50%) and advised to keep all products received, in which he declined and filed a dispute with his Financial Institution. Respectfully, we decline the customers refund request.
Final Consumer Response /* (4200, 18, 2016/01/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company stated that it was not affiliated or responsible for the advertisement of their product. How did they not know about this type of advertisement? I was never directed to their website.I had no idea who these people were.After they charged my credit card the additional $98.00 I had to go on Google to find there website. If I would have seen there website and saw that this was a membership subscription I would have never done this. I was never given the opportunity to see there website before purchasing.As I said before I would more than happy to send them back the unused sunglasses for a refund.