I was sorry to hear that Mr [redacted] was not satisfied with the repairs to his pontoonsMr [redacted] purchased his pontoon on 7/and picked up his new pontoon with his trailer on 7/ he came in on 7/at 11:am to do his paperwork and then his sales person did the walk around demo of the new boat afterwords Together they put the boat on the customers trailer and no mention of any damage at that time the customer took it home the next day Mr [redacted] sent an e-mail showing some damage to the inside splash guards and a mark going down the inside of the toonPete his sales person came to me and asked what we should do I told him we would as a goodwill gesture straighten them out in the fall when the customer was done with his boat for the season we went an extra step and met the customer half way from Crivitz and picked it up to do the repairs The fuel gauge is still on order as you can see I sent all the correspondence from the manufacture so to see our problem with obtaining the gauge I would be happy to in the Spring have the customer bring me the boat wait for it and we will replace the gauge and radio antenna so he can return home with it the same day I have supplied the after repair pictures if anyone would like to see once again I am sorry for the delay and inconvenience to Mr [redacted] Thanks Jess [redacted]
I was sorry to hear that Mr [redacted] was not satisfied with the repairs to his pontoonsMr [redacted] purchased his pontoon on 7/and picked up his new pontoon with his trailer on 7/ he came in on 7/at 11:am to do his paperwork and then his sales person did the walk around demo of the new boat afterwords Together they put the boat on the customers trailer and no mention of any damage at that time the customer took it home the next day Mr [redacted] sent an e-mail showing some damage to the inside splash guards and a mark going down the inside of the toonPete his sales person came to me and asked what we should do I told him we would as a goodwill gesture straighten them out in the fall when the customer was done with his boat for the season we went an extra step and met the customer half way from Crivitz and picked it up to do the repairs The fuel gauge is still on order as you can see I sent all the correspondence from the manufacture so to see our problem with obtaining the gauge I would be happy to in the Spring have the customer bring me the boat wait for it and we will replace the gauge and radio antenna so he can return home with it the same day I have supplied the after repair pictures if anyone would like to see once again I am sorry for the delay and inconvenience to Mr [redacted] Thanks Jess [redacted]