Shoe Webster

Initial Business Response /* (1000, 10, 2015/10/22) */
Contact Name and Title: *** *** Manager
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@shoewebster.com
The customer received the shoes in a different sizeA prepaid shipping label was emailed to the customer to
return the item for a full refundUpon delivery of the returned item, we issued a full refund to the original method of payment used by the customerLater, customer stated she no longer had access to the same credit card she used to make the payment and requested that we processed the refund to a different credit cardWe consulted with our credit card payment processing company, Stripe, and they stated the customer had to inquire with her credit card company regarding her refundThe payment was refunded to her credit card company and we were not able to cancel the refund and reroute it, as the customer requestedFurther evidence is available upon request