Shoe Metro

I ordered a pair of boots from a seller called Apparel Save. They sent me boots 3 sizes too big and not even the same style. They are completely different in every way. I never would have purchased them had they posted photos of the actual item. I requested a refund and they promised they would refund the money once they received the item back, which I returned promptly using a Fedex label they provided. Now they are not responding to my emails and I am starting to believe that I was scammed. I will never do business with this company and just want to warn others about my experience.

Review: I ordered shoes, in a regular width, and they arrive in a wide width. I paid my own money to return the shoes, and have fought with ShoeMetro regarding my refund for weeks. They send e-mails and promise a refund over and over, never deliver, then finally when they respond to my Pal Pay dispute they offered me a PARTIAL refund (which I refused, because I'm going to let Pay Pal deal with them).

You will notice in the other complaints that they have many "simple misunderstandings" which they attempt to explain away. I wonder how many times this happens to people that it can be defined as a "simple misunderstanding?" I can't believe Pay Pal or anyone else deals with them, and have let them know I am unhappy they deal with an organization so hard up for money that they don't even issue refunds for merchandise returned.Desired Settlement: Full refund should be issued, although I know Pay Pal will have to force this business to provide.

Business

Response:

[redacted]

Revdex.com

of San Diego & Imperial Counties

4747

Viewridge Ave #200

San

Diego CA 92123

March

5, 2014

Case

ID: [redacted]

Dear

Inna [redacted],

I

am sorry to hear that the customer felt the need to write to the RevDex.com. We received Ms. [redacted]’s return, and it was processed on February 19th.

We have tried to issue a refund for $66.38 for her return. This amount is

calculated at the price that Ms [redacted] purchased her shoe after she used a

coupon that granted a 20% discount on her order.

The

refund could not be issued successfully. This is most likely due to the

transaction being held by PayPal regarding a dispute opened on the order. We have then contacted our PayPal account

agent to issue this amount.

Ms.

[redacted]’s order has since be fully refunded (including original shipping

charges) on PayPal transaction [redacted]. We certainly apologize for

any inconvenience caused to Ms. [redacted]. We hope that Revdex.com will recognize that we

will continue to strive to provide customer satisfaction at the highest level.

Sincerely,

*.

Shoe

Metro Customer Care

Review: I bought two pairs of shoes on 1/21/2015,the order number is [redacted],but when I received them ,I'm so disappoint. They are must be kidding with me! The shoes looks like used,all of them, lose color very serious. Not only that ,the SKU: [redacted] shoes,left one is size 6,the other one is size 5! Contact with them, but They could not feedback to me.Desired Settlement: Full refund, and compensation.

Business

Response:

[redacted]

Revdex.com

of San Diego & Imperial Counties

4747

Viewridge Ave #200

San

Diego CA 92123

February

16, 2015

Case

ID: [redacted]

Dear

[redacted],

I

am sorry to hear that the customer felt the need to write to the RevDex.com. We received Ms. [redacted]’s message through our Customer Response Management

system on 2/11, and we sincerely regret to hear that she encountered issues

with the items on her order.

We

sent a response to her on 2/12 to offer a replacement item or a refund for the incorrect

item. A copy of that response is attached for your review. At this time we are

awaiting her reply to our message so we can arrange a resolution that is best

suited for her. We hope to hear from Ms.

[redacted] in the near future.

We

sincerely regret if this has caused any inconvenience, but we hope that Revdex.com

will recognize that we will continue to strive to provide customer satisfaction

at the highest level.

Sincerely,

Shoe

Metro Customer Care

Consumer

Response:

I have reviewed the response made by the business in reference to comp[redacted]nt ID [redacted], At first,I never received any message from shoe metro. As they said,I'd like a refund. It's a disappoint shopping experience. I will wait for the business to perform this action and, if it does, will consider this comp[redacted]nt resolved.

Regards,

Review: Hi, I have customer problem, I bought shoes via internet from City of San Diego, the shoes goes to the pieces and seller wrote me in email that there is no warranty for this shoes. Am I have any rights? this is odd.

I am a lawyer - I don’t know what I can do in this case while I am in Poland. Could you help me ?

I dont need advise, I need if you could contact with this seller, I live in Poland...Desired Settlement: they should replacement

Business

Response:

Hello,

Review: I shipped my item back via traceable delivery. The item was delivered on 5/17 and this was acknowledged in an email from the company. I waited the 7 business days for my refund, which never came. I contacted the company and they proceeded to tell me they never received my package. I gave them the tracking number and they said it must have been lost by the shipper. I gave them the email confirmation they provided on 5/17 and my item was magically found. I was told it would take an additional 7 days to process a refund. I have waited the additional 7 days and I still do not have my money back. I was ripped off. This company is NOT HONEST!Desired Settlement: I never received a refund from the company. I am working with the online vendor to see if they will refund my purchase.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[ShoeMetro is being untruthful. I have emails from their company saying they received my package as of 05/17/13 and would have my purchase refunded within 7 business days. UPS also confirmed when the package was received. ShoeMetro did not process my refund according to their own timeframe. I did everything according to their directions and allowed for the processing timeframe. Then when I advised the company of my missing refund they acted as if my return package was never received and wanted documentation of my return. This made me suspicious as I was already told my item had been received. I filed a claim to ensure my funds were returned (which [redacted] was kind enough to do) and because this company is being dishonest and consumers should be cautious of them. ]

Regards,

Business

Response:

Review: I went to their website to purchase a pair of men's sandals. I clicked on the tab for mens, and then sandals. I ordered a pair of sandals (Order No. [redacted]), and when they arrived, they were women's sandals. No where not the website did it indicate that I was purchasing women's sandals, and it appears that the business is listing women's sandals for sale as men's sandals. I contacted customer care and they have refused to accept a full return (cost of the sandals, plus shipping, plus return shipping).Desired Settlement: My order total was $31.18. I will have to pay something to send the sandals back. I want a full refund of the order total and the return shipping charges.

The business should also make clear on the website that they are selling women's products as men's, or otherwise stop that practice.

Business

Response:

Hello,

Review: I am writing in regards to Shoe metro located at [redacted].3/26/2014 Ordered 3 pairs of shoes from their website. Including a pair of shoes named Swedish Hasbeens-Forest Pump $106.99.3/26/2014 My credit card is charged.3/31/2014 Received 2 of the 3 pairs of shoes. Invoice said the last pair was to be shipped.4/21/2014 I contacted the company asking where my shoes were.4/21/2014 Shoe metro responds they were delivered. I requested a refund as I never received a tracking number or the shoes.4/22/2014 Shoe metro confirms they were never sent nor did they ever have the inventory.4/22/2014 Refund requested to the appropriate department by shoe metro to be refunded as soon as possible.5/5/2014 No refund on my credit card5/5/2014 Shoe metro responds that the credit hasn't been processed.5/6/2014 Request to speak to manager and ask for all of my money back.5/9/2014 Its been OVER month that I have been waiting for Shoe metro to take action on my order. They are holding my money hostage and their customer service does not follow the claims listed on their website:After your shoes have arrived at our facility, our Returns department processes it within 7 business days. We process returns in the order they are received. Once we do, we will send you an email confirmation immediately after your refund is issued.Please take action.Desired Settlement: Shoe Metro Order #[redacted] I would like $176.97 REFUNDED to my credit card for all of the hassle. I will return the other shoes when SHOE METRO sends me a box to put them in.

Business

Response:

[redacted]

Revdex.com

of San Diego & Imperial Counties

4747

Viewridge Ave #200

San

Diego CA 92123

May

14, 2014

Case

ID: [redacted]

Dear

[redacted],

I

am sorry to hear that the customer felt the need to write to the RevDex.com. This missing item was not shipped out due to a communication. A refund

for the missing item was issued on May 8th, 2014.

Swedish

Hasbeens Forest Pump Nature Size 10, priced originally at 106.99, was

discounted by 20% with coupon code “bigsale”, is priced at 85.59 on the

purchase. Adding $2.99 of shipping per our combine shipping rate, a total

refund of 88.59 was issued for said item. Attached is a copy of the refund

receipt.

We

certainly apologize for any inconvenience caused to Ms. [redacted]. We hope that

Revdex.com will recognize that we will continue to strive to provide customer satisfaction

at the highest level.

Sincerely,

Shoe

Metro Customer Care

Review: I bought size 10 boots on EBay from Apparel Save for $29.99 with free shipping. The next day, they cancelled my order, sent me a personal email message stating they sold out of the particular size and model or boots I ordered. They refunded my order and offered me a 20% off discount, if I called them, no discount code, on my next order.

I immediately decided to search eBay for boots and the EXACT same boots I ordered from Apparel Save, same size, color and model were now being sold for $52.99. This is unethical and a illegal.Desired Settlement: I would either like to purchase the boots I originally bought for the price I first bought them for OR for this company to have a formal complaint logged against them with the Revdex.com.

Business

Response:

[redacted]

Revdex.com

of San Diego & Imperial Counties

4747

Viewridge Ave #200

San

Diego CA 92123

February

7, 2014

Case

ID: [redacted]

Dear

[redacted],

I

am sorry to hear that the customer felt the need to write to the RevDex.com. Our inventory is maintained by an automated system. As sale on an item

occurs, it is designed to automatically update its stock level on the eBay

listing. Unfortunately, an error in this process caused inaccuracies in

availability for this item. We are an honest and fair seller; we will only

cancel a sale if the product cannot be fulfilled. We are sorry to hear that Ms.

[redacted] thinks otherwise.

I

have researched and verified the style Ms. [redacted] originally purchased (Khombu

Birch Low 2 Womens Size 10 Gray Winter Boots) is no longer available on eBay.

The last sales date we had on her size was **nuary 6th, which the

day her original sale occurred. We would

have loved to be able fulfill her order, but our stock for that style in her

size has completely depleted.

We

hope that Revdex.com will recognize that we will continue to strive to provide

customer satisfaction at the highest level, and this has simply been a case of

misunderstanding.

Sincerely,

Shoe

Metro Customer Care

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The first picture is a photo of the EXACT same boots I purchased, the day my order was cancelled. The price was increased by Apparelsave and they claim to have 2 of them in stock.

The second photo was the email Apparelsave sent me saying the order was cancelled. Notice they did not do it through the EBay server because it would be against the practice and rules of EBay. This is why I became was very leery or the sale.

Review: I ordered a pair of US Men Size 9 bicycle shoes on 22 Jan 2016. However, when I received them on around 26 Jan, I noticed the shoes are a European size 40.5 which equates to a US Men size 7.5. I contacted Apparel Save via email on 26, 27, and 28 Jan. I received and responded to a reply from Apparel Save on 28 Jan 16. I even included a picture showing that the shoe size I received (European 40.5) does not match the size on the receipt (US Men size 9). I have not received another reply since 28 Jan, and I re-sent the requested information on 1, 2, and 3 Feb 16. I still have not received a response from Apparel Save. I believe that this transaction constitutes a breach of contract because my receipt states that I ordered a US Men size 9, I received the incorrect size, and Apparel Save will not respond to my requests to correct the problem.Desired Settlement: My desire is for Apparel Save to ship me the correct size shoes ( US Men size 9 or European 42 equivalent) AND to reimburse me the return shipping cost I will incur for returning the incorrect sized shoes to Apparel Save.

Business

Response:

Hello,