Shock Doctor Reviews (8)
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Shock Doctor Rating
Address: 11488 Slater Ave, Fountain Valley, California, United States, 92708
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Final Consumer Response / [redacted] (2000, 5, 2016/02/24) */ Thank you for your responseI have received my refundI would like to cancel my complaint
Initial Business Response / [redacted] (1000, 12, 2015/04/13) */ Contact Name and Title: [redacted] , CS Mgr Contact Phone: [redacted] Contact Email: [redacted] @shockdoctor.com Our apologies for the delay in response We apologies for the issue that this consumer is havingIf we were to send a shipping label to the consumer would he be willing to mail the product to use so we could inspect it for a sizing and comfort issueWe will also send him a check for what he paid for the items if he includes a copy of the receipt in the package
Final Consumer Response / [redacted] (2000, 6, 2016/02/09) */ Update: Have received a full refund from McDavidUSA
Order# [redacted] , have not received a refund or a confirmation of cancellation for weeks despite repeated requests I placed an order on Jan for $the note said please allow 3-days for shipping and Fedex will contact you with tracking detailsNo update for a weekCalled them on Jan and emailed them the same day" we are trying to get more of so currently this has not shippedWe are very sorry and we will get back to you when we have more information and when we have an update when this will exactly ship!" So I requested they cancel the order and refund me the moneyI spoke to Andrew in customer service, who promised me a call back to confirm that he has "contacted the warehouse and spoken to the credit department to square this out"No call backwhen I called back, I was put on hold for over minutes while Andrew checked with the warehouse, ending with him vaguely telling me he will talk to the credit department and get my refund "squared out" again and that I w
I returned a small knee brace for a refund The company received the small brace returned on 1/20/via UPSI have called twice and emailed several times and have been told that the refund will be made within to days of my call I still have no refund to my PayPal account I was told that the company was acquired by another company and that they were very busyI would like my refund as promisedThank you
Hi [redacted] , Per our phone conversation, we have refunded [redacted] her money back on May 3rd We had replied to the customer but I admit it was not timely We had some issues in our system as well as getting our new warehouse fully functionalWe apologize for the delay and the lack of communication to the customer
My complaint has been resolvedShock doctor has paid me the money I was dueThank you for your helpIt was only after I filed the complaint that they reached out to me and paid meThank you for your assistance. *** ***