Shivnet

Initial Business Response / [redacted] (1000, 8, 2015/04/28) */ Contact Name and Title: Kim - Accounting Dept Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @shivnet.com To whom it may concern: We have sent an email on 4/3/stating that we spoke to higher management and waived the 15% restocking feeAnd in the same email where we stated that the restocking fee will be waived, we provided a prepaid shipping label for you to return the productThere was never a shipping expense charged during the initial purchase because shipping is free; nor a shipping charge to return the product since we sent a prepaid shipping label for the return A full refund has been submitted today ($on 4/28/2015) by our accounting department Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/04/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) I HAVE RECEIVED RETURN SHIPMENT LABEL AND FULL REFUND AS STATED BY THE SELLER I SINCERELY THANK Revdex.com FOR THE INTERVENTION AND HELP RESOLVE THIS HOPE MY PERSONALLY IDENTIFIABLE INFORMATION AND PAYMENT INFORMATION WILL BE DESTROYED BY THE SELLER ON THEIR SIDE

Initial Business Response /* (1000, 8, 2015/04/28) */
Contact Name and Title: Kim - Accounting Dept
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@shivnet.com
To whom it may concern:
We have sent an email on 4/3/2015 stating that we spoke to higher management and waived the 15% restocking...

fee. And in the same email where we stated that the restocking fee will be waived, we provided a prepaid shipping label for you to return the product. There was never a shipping expense charged during the initial purchase because shipping is free; nor a shipping charge to return the product since we sent a prepaid shipping label for the return.
A full refund has been submitted today ($288.99 on 4/28/2015) by our accounting department.
Initial Consumer Rebuttal /* (2000, 10, 2015/04/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I HAVE RECEIVED RETURN SHIPMENT LABEL AND FULL REFUND AS STATED BY THE SELLER.
I SINCERELY THANK Revdex.com FOR THE INTERVENTION AND HELP RESOLVE THIS.
HOPE MY PERSONALLY IDENTIFIABLE INFORMATION AND PAYMENT INFORMATION WILL BE DESTROYED BY THE SELLER ON THEIR SIDE.