Shirtmeister, Inc.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below First I'd like to point out that if the clutch was under warranty for months why did they replace it for free when the car was years old, 28K miles on it, then mark it as defective on my invoice clearly marked Oil Change? It obviously was defective and these parts do not exist in a vacuumWhich is evident by the fact that the clutch failed again at 30k milesThe car might be years old but it has just over 60K miles on it, and that is a factor worth notingThey've covered very expensive repairs outside of regular warranty at great expense to themThey did so because the car had defective parts, not because they were giving me a $1,"courtesy repair" Let's move past that though, as the clutch has been replaced by another mechanic As far as their further goodwill in putting my car back together that is a a bold face lieWe were told $covered the labor to diagnose a bad clutch, and were also told that money could go towards the cost of a repairs, if repairs were neededOriginally they claimed to have never done work on the car's clutch before and when confronted with proof they had replaced the clutch before they were angry and unprofessionalSo we decided to take our business elsewhere They did not say that the price of the diagnosis was contingent upon doing the repairsWhen we hesitated to even go that far they assured us that the price of that diagnosis could be absorbed into the repair itself if we decided to have it repaired We feel that the dealership either assumed we'd have the work done and started the project without authorization, or was just being difficult because they were confronted with the fact this would be the 3rd clutch installed in our car in 60K miles It's incredibly offensive that they think we'd ever use some slap int he face 15% discount after they threatened to put out car half apart in a snow bankTheir conduct is what prompted us to take our business elsewhere and their own conduct broke their promise that if repairs were needed, the $would go to that repair by acting in such a way that we could not trust them to make the repairs If this isn't resolved by February 15th we will certainly take this to the district justice via civil complaint at *** *** *** office Regards, *** * *** ***

RE: ID ***Dear Ms***,On April 4, Mrand Mrs*** leased a Hyundai Elantra, VIN# ***, from Dave Hallman Hyundai under a pull ahead lease program offered through Hyundai Motor FinanceThe program requires us to make one payment in the amount of $on the
previous leased unit, a Hyundai Elantra VIN#***The check was issued April 7th and sent to Hyundai Motor America, however, the payment was applied to the new lease in errorThe applied amount would have resulted in the customer not owing a payment on their new lease.After contact from Mrand Mrs***, we agreed to issue a check for $to cover the remaining payments on the previous leaseThis was mailed to HMF 12/19/The check cleared our account 12/27/18.Based on the letter received from you, we contacted HMF to determine what amounts were applied and to further assist Mrand Mrs***, we issued a check for $and sent it overnight to HMF 1/19/We have requested a letter from Hyundai Motor Finance stating the removal of any delinquent reference regarding their credit.Thank you,Quinton S*Sales Manager

[redacted], [redacted] signed a lease agreement with Hyundai Motor Finance on May 25th, 2016to lease a 2017 Hyundai Elantra, VIN#[redacted]. That agreement stipulated shewould make monthly payments of $259.57.In an effort to assist [redacted] in purchasing her new lease, Dave Haliman Hyundai agreed...

to paythe remaInIng balance of her prior lease. Check #50281, dated May 31, 2016 for the amount of$2503.05, was sent to Hyundai Motor Finance, however, the check was applied to the newlease. When it was determined the funds had been misapplied by Hyundal Motor Finance oursales manager, Quinton S[redacted], met with [redacted] and her counsel to reach a resolution.Together, we contacted Hyundai Motor Finance to resolve the situation, they reassured her Ifshe continued to make the regularly scheduled payments on the new lease the matter wouldbe resolved.In addition, Dave Hallman Hyundai issued check#[redacted] dated September 27, 2016 for theamount of $730.28 to cover wear and tear costs associated with the previous lease as acourtesy to her.Sales Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I previously sent you a mail of resolve also; I am satisfied w/the resolve on this issue.
Regards,
[redacted]

January 25, 2016Revdex.com[redacted]RE: ID [redacted]Dear [redacted],On September 21st, 2010 the 2006 Hyundai Tiburon, belonging to the [redacted], was brought to us for the two items as noted in the attached documents. The first was a...

request for a lube, oil and filter change and the second was for a noise when the clutch was depressed and a shifting concern.We found a defective pressure plate that made contact with the clutch disc. These parts carry a 12 month factory warranty. Our Service Manager petitioned for and received assistance from Hyundai Motor America to correct the concern at no charge to the customer. During the repair there was no evidence of any damage to the flywheel and none would be expected given the repair and low mileage.Now we come to January of this year. Our Assistant Service Manager, Jamin S[redacted], is the person who spoke with the [redacted]. Jamin provided the price quotes and the updates including the process of removing the transmission and clutch components for inspection, a very labor intensive job. We were given authorization for $300 to remove the transmission and clutch assembly to determine what had failed. The [redacted] were provided with a list of the failed parts and a price to replace them.Again we petitioned Hyundai for assistance with the repairs but the request was denied. Please note this vehicle is now 9 years old and the clutch components carry a 12 month factory warranty because they are an item that is subject to normal wear and tear through normal use of the vehicle. When the [redacted] elected to decline any repairs I chose to reassemble the vehicle at our expense as a goodwill gesture for any and all misunderstandings that might have taken place. Dave Hallman Hyundai did participate in the cost of the diagnosis and reassembly as an equal partner.I am offering a 15% parts and labor discount toward the [redacted] next maintenance and/or repair as a gesture of goodwill. At this point no farther assistance can be provided regarding the clutch and we will consider the case closed.Sincerely, John H[redacted]Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

December 2, 2015Revdex.comServing Western Pennsylvania[redacted]RE: ID [redacted],We subsequently met with [redacted] and in the interest of customer relations, as a gesture of good will, we replaced her tires with 4 new ones. [redacted]...

[redacted] also now understands that regular tire rotation will insure even wear and longer tread life. She has told me on several occasions that she is completely satisfied and will continue to do business with Dave Hallman Hyundai in the future.Regards,David M[redacted]General Manager