Shirley's Country Kitchen

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] This is the second letter in reference to announce the crackIn my counter top of the vanity that was unprofessionally installed not anchored & levelBecause of putting solid lines of sealer caulk on edges & only little sparingly drops on front edge where bowl of sink is closest to edgeFirst heard crack start after brushing teeth when I slightly leaned on sink to spit & rinseSince then, through time I notice crack growing longerAt first I only noticed small flaws when the job was done by Tony's RemodelingBut when he refused to except his fault of a unprofessionally mounting counter top to an unlevel vanity cabinet, I started to look much closer to the unprofessional job that was doneHere are more iissue's to substantiate my claim: tile grout cracking at doorway, tub installed not level, molding around thresh hole at bottom cut out & not replaced, chips in porclein of toilet from the tub & wall tiles being removed, noticed 1/4" chip in the side of oakwood vanity near toiletNotice after second time vanity was removed when tiles in front of cabinet was uneven lifting up & becoming loose, cracking the grout & repaired by ***Noticed chips & large cracks to bedroom wall due to the method of slamming or pounding to get tub & tiles on the other side of wall, notice area where grout was not filled in between tiles near base of tub, notice chip on base of shower surround near where *** crack the fiberglass tub, almost in the same location of the tub where he cracked the first tub that I had to returnThe reason for the crack was tub was never installed level & true causing stress on this area in both installationTowel cabinet rehung unlevel on wallToilet was grouted to new floor tilesLooks like toilet wax may be leakingHow do I remove toilet from floor without damaging toilet or new floor tiles? Noticed Phillips head screws worn or destroyedAll chrome is rusting & looks terrible on cover to drain lever capNotice a tear or rip in bottom of screen where workers conveniently put their tools in open window while workingThere are other issues to but just want to make my point heardAfter noticing all the errors listed above I believe poor quality & professional work adds up to more than $that I originally had asked forPlease respond as soon as possible so my bathroom could be fixed like new To resolve my complaint in a fair wayRegards, [redacted] ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
This is the second letter in reference to announce the crackIn my counter top of the vanity that was unprofessionally installed not anchored & levelBecause of putting solid lines of sealer caulk on edges & only little sparingly drops on front edge where bowl of sink is closest to edgeFirst heard crack start after brushing teeth when I slightly leaned on sink to spit & rinseSince then, through time I notice crack growing longerAt first I only noticed small flaws when the job was done by Tony's RemodelingBut when he refused to except his fault of a unprofessionally mounting counter top to an unlevel vanity cabinet, I started to look much closer to the unprofessional job that was doneHere are more iissue's to substantiate my claim: tile grout cracking at doorway, tub installed not level, molding around thresh hole at bottom cut out & not replaced, chips in porclein of toilet from the tub & wall tiles being removed, noticed 1/4" chip in the side of oakwood vanity near toiletNotice after second time vanity was removed when tiles in front of cabinet was uneven lifting up & becoming loose, cracking the grout & repaired by ***Noticed chips & large cracks to bedroom wall due to the method of slamming or pounding to get tub & tiles on the other side of wall, notice area where grout was not filled in between tiles near base of tub, notice chip on base of shower surround near where *** crack the fiberglass tub, almost in the same location of the tub where he cracked the first tub that I had to returnThe reason for the crack was tub was never installed level & true causing stress on this area in both installationTowel cabinet rehung unlevel on wallToilet was grouted to new floor tilesLooks like toilet wax may be leakingHow do I remove toilet from floor without damaging toilet or new floor tiles? Noticed Phillips head screws worn or destroyedAll chrome is rusting & looks terrible on cover to drain lever capNotice a tear or rip in bottom of screen where workers conveniently put their tools in open window while workingThere are other issues to but just want to make my point heardAfter noticing all the errors listed above I believe poor quality & professional work adds up to more than $that I originally had asked forPlease respond as soon as possible so my bathroom could be fixed like new. To resolve my complaint in a fair way. Regards,
*** ***

This in response to Mister ***'s complaint for job completed on late June of The specific issue that mister *** is referring too is a hairline crack on the counter top of his bathroom sink, which I strongly believe not to be at fault of forImmediately after the job was completed the
entire bathroom (including the sink and surrounding area) was inspected with the customerWe both agreed that there were no issues and it was completed to satisfactionNote that the complaint was approximately weeks after the job completion, which leads me to believe that it was either a manufactures defect, (or more than likely) the customer was at faultLet it be noted, that Tonys remodeling has been a licensed contractor since with zero complaints until this issue to dateto corroborate my statement I can provide a list of satisfied customers of the last years through the Revdex.com or at the License Registration Board of Rhode Islandif you have any specific questions please do not hesitate to contact methank you for your time