Shipwreck Lounge

To whom it may concern, We've already sent a response to the customer to resolve this complaint after the investigation was completedAttached is the correspondence between our Operations Team member and the customer.Unpakt is an online marketplace which allows its users to plan their move
online by entering in what they are moving and help them connect and book with movers in their area with guaranteed pricing based on the details the user has entered into their Move Plan on Unpakt's websiteUnpakt's users are able to login to their Move Plan at anytime, up until the day of their move to edit their inventory and the details of their move to ensure accurate pricingAs the edits are made, our systems recalculates the move price so that the user will know exactly what they are paying for their move as explained in the Inventory section of our FAQsLink: ***Since this customer's move was booked by a concierge service, we recognize that this customer may not have known the full details of how Unpakt's inventory prices and its services work. As a courtesy, we have removed the additional charges and notified the customer via email, on November ***.If you have any questions or concerns, please feel free to reach out to us. Best Regards,Adam D***